The Cotswold Company - Canterbury Reviews 34

Helpful, cheery staff and a beautiful showroom. Inspiring. Awaiting delivery but all handled efficiently by the shop staff.

We had previously researched what we needed. Good to see on display the product and ordering was easy with assistance of helpful staff. Delivery likewise. Only problem we have had is colour match discrepancy between the shades of our existing Cotswold dark oak chest of drawers and this new mirror set.

The staff in your Canterbury Store were very pleasant and very helpful. Nice people.

Very pleasant and helpful staff, thank you. I will definitely come back to the Canterbury store when I need anything from this lovely company, everything is such good quality.

I found seeing the furniture in person really helpful and the showroom and staff were conducive to this experience.

Staff at Canterbury store were very helpful initially in providing details of sizes of items. When we discovered that our space couldn’t accommodate our choice- no problem! We found an alternative and the sales representative quickly dealt with the problem without any drama or worry.

Absolutely professional service.Very supportive staff.

Delivery was as expected following an error with the original delivery.

Wonderful staff - very friendly and attentive. Love that you allow dogs in too!

We love our new furniture! From start to finish our order was handled brilliantly. From ordering in the shop and actually being able to see what we are buying, keeping us up to date with our delivery and to the delivery guys (Mark and Danny) super helpful, unpacking, placing furniture and taking all the boxes with them.

Went to Canterbury shop as we had a number of questions regarding the midnight blue larder - Verity was very welcoming and very helpful finding all the information we needed - placed order the next day

Great company with good choice of quality items. Had some issues with outsourced delivery company for larger items, but fine if they send their own drivers

Item arrived dead on time Good contact by text Two very helpful delivery men Very polite as well Thank you

No pushy sales people, able to move chairs around before choosing. The staff very efficient and knowledgeable. Only down side was only one staff member around.

I had a wonderful time buying furniture for my new house with Trudi’s help. She totally understood my vision and how I wanted different rooms to look and her stock knowledge was second to none. She was also very supportive of my slightly dazed husband and even he became more and more enthusiastic. She gave us the perfect balance of time to wander around and availability to answer all our questions. She found ways to make sure everything can be delivered at the right time for both of us as well. If there’s an employee of the year competition she’d win the prize!

Great staff, good team spirit, couldn’t do enough to help. Very pleasurable human shopping experience where you can look, try and get a feel for the products. Hate online shopping for furniture and furnishings. Like to see the product, so much nicer. Lovely store in Canterbury.

Using the one way video call button to connect with in- store expertise was brilliant - so much better than a chatbot. Big shout out to Verity at Canterbury branch

Fabulous store, lots of choice and excellent customer service

I was rather disappointed that I couldn’t take the goods home. I have to get them delivered - even though I was buying something small enough to carry.

If I had known that - I would have ordered them online and stayed at home on the sofa!

Your sales team were very helpful and patient, without putting any pressure on us. They answered all our questions clearly, and allowed us to move different chairs around, so we could reach a positive decision