Staff at Canterbury store were very helpful initially in providing details of sizes of items. When we discovered that our space couldn’t accommodate our choice- no problem! We found an alternative and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love our new furniture! From start to finish our order was handled brilliantly. From ordering in the shop and actually being able to see what we are buying, keeping us up to date with our delivery... See more
Company replied
I had a wonderful time buying furniture for my new house with Trudi’s help. She totally understood my vision and how I wanted different rooms to look and her stock knowledge was second to none. She w... See more
Company replied
I was rather disappointed that I couldn’t take the goods home. I have to get them delivered - even though I was buying something small enough to carry. If I had known that - I would have ordered... See more
Company replied
Company details
- #79 of 222 best companies in Bedroom furniture shop
- #143 of 396 best companies in Home Furniture Shop
- #45 of 117 best companies in Living room shop
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Marlowe Arcade 12-15, CT1 2TJ, Canterbury, England, United Kingdom
- 01233 515188
4.6
Excellent
29 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great company - top quality delivery teams
Great company. Timeless design and excellent quality. Ian and Kyle. J who delivered the sofas could not have been more helpful or efficient.
12 August 2025
Unprompted review
Reply from The Cotswold Company - Canterbury
Good morning Simon,
We're happy to hear that you had a great experience with our company! We appreciate your positive feedback regarding the timeless design, excellent quality, and helpful delivery.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Another quality purchase
Bought another piece of furniture from Cotswold, great quality and affordable. Delivery team, Bobby and Andy, very professional, polite and careful.
7 August 2025
Unprompted review
Reply from The Cotswold Company - Canterbury
Good afternoon Green,
We appreciate your kind words! We're delighted you're enjoying the furniture's quality and value. We'll be sure to pass along your compliments to the delivery team for their professionalism.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great larder unit
Great larder unit - wrong size bought but they exchanged it straight away.
31 July 2025
Excellent quality design and finish and value
Excellent quality design and finish and good price as bought in sale. Delivery excellent - men very helpful and assembled the table. Will certainly buy furniture again from Cotswold Company. Staff in Canterbury store very helpful especially Verity.
23 July 2025
Great service
Table and chairs delivered on time with plenty of warning. Patrick and Bobby put the table together for me with the minimum of fuss. They were friendly and helpful. Showed my how to lock and unlock the extending part. They took all the packaging away with them. Can’t recommend them highly enough. They were a pleasure.
22 July 2025
Unprompted review
Reply from The Cotswold Company - Canterbury
Good afternoon Alison Rusted,
We're happy the table and chairs were delivered promptly. It's great to hear that the assembly was seamless and that you found the team helpful and friendly. We appreciate your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.