The Cotswold Company - Harpenden Reviews 

The shop was welcoming and staff helpful without being pushy

The staff serving were very helpful and nice

The showroom is lovely, inviting, thoughtfully laid out to maximize products whilst not being cluttered, and the staff were very helpful, knowledgeable and pleasant.

Having viewed a Chester Large Dresser online, it was extremely helpful to be able to visit the Harpenden showroom and see the actual item. I am so pleased that I did as I was able to see the actual quality of the product. Although when online I had the measurements of the dresser it was so much more helpful to be able to see it for real with items in it as I was concerned as to how tall glasses could be that I wanted to place in the glass cabinet. To see actual glasses in the cabinet I was able to see that it was thankfully larger than I imagining which was so good. Whilst pictures online are helpful it is never the same as seeing an item for real. Sarupa was extremely helpful and informative but not pushy. Showed us other options and discussed colours. We placed an order there and then which was extremely simply. We took home paint sample cards and were able to then ring the store back and add a further item to our order over the phone.
I am really pleased to be able to visit a showroom locally as online pictures do not always give you a true perspective of size.

All the staff we met were very friendly & helpful, the order process was painless, all in all a pleasant experience.

Everyone needs to hear this! The customer service is exceptional. So helpful and thoroughly recommend the shop, staff and especially Theo. Genuinely eager to help.

Everyone within the store very helpful and friendly

I love the shop but found the the assistant I delt with unhelpful to the of rudeness my daughter and myself wanted to buy the the green table mats unfortunately the only green ones left were the display ones we politely asked the assistant if we could purchase the display ones. Instead of the assistant saying I’m sorry they are not for sale she rather GRUFFLY said NO end of conversation. Had my daughter and myself not purchased something prior to this we would have walked out.

Great experience in-store. Lovely atmosphere and courteous staff.

Ordered sofa for pre-Christmas delivery … and it arrived on time. The delivery men, Dan and Gary, were brilliant - moving to the correct room and setting things up perfectly.

I would definitely use The Cotswold Company again.

Every time I go into the shop I am always acknowledged with a friendly greeting but not pounced on which is good.
The staff are alway very helpful and show me samples of the different wood types that I like to look at in person. It’s very hard to tell from just looking online.

I have purchased three large items all ordered through the Harpenden shop and each time this has gone smoothly and efficiently from placing the order to delivery. I am very impressed with the whole system and the quality of all the goods I purchased.
So please give a shout to the staff in Harpenden and the delivery staff. I purchased a king size bed (Inglesham) a table and chairs (Chester) and a sideboard (Old Rustic).
Thanks

Customer service at the new Harpenden store is super and the serene feeling you get once in the store is amazing. Will definitely be shopping with you much more now we have a local Store.

Beautiful showroom.
Helpful and knowledgeable staff.
Excellent service from Nancy in the showroom. Thank you.

My husband and I ordered the Camille dinning table. The service was amazing, all of my questions were answered, demos given and great ideas/home inspirations was suggested. Nothing was too much.
This was my first time shopping at The Cotswold Company in Harpenden and I would be back in a heartbeat.
Thank you Hansha and the other ladies for making our experience fantastic x

They were so helpful in the store, extending the table for us to show us how easy it was to do. Just all super helpful and polite. Such beautiful pieces and we’re so excited to receive our new dining table and chairs.

A very successful trip to The Cotswold Company in Harpenden. Nancy was very helpful and nothing was too much trouble. We were very grateful and will be back again. Thank you Nancy!

Very helpful and polite lady. She helped me to decide my choice

Great to be able to visit a furniture showroom rather than try and pick on-line. Very helpful staff with no pressure. Highly recommend.

Exceptional staff. Patience and knowledge. I was interested in a rug and the wonderful assistant showed me a photo of the rug in her home.
Will definitely visit this store again.

Very clean shop.

Very professional staff, much better than Lister.

I had a wonderful experience with Harsha at The Cotswold Company. She was friendly, patient, and incredibly helpful throughout my visit. Harsha took the time to answer all my questions, offered great advice, and made the whole purchase and transaction smooth and enjoyable. It’s rare to come across such genuine and attentive customer service these days—thank you Harsha!xx