Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off... See more
Company replied
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Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... See more
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recomm... See more
Company replied
Nice spacious showroom which is well set-out using full room sets which helped me to better understand how different furniture items, colours and finishes work together. The staff were very friendly a... See more
Company replied
Company details
- #82 of 229 best companies in Bedroom furniture shop
- #155 of 399 best companies in Home Furniture Shop
- #47 of 114 best companies in Living room shop
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Station Parade 49, HG1 1TT, Harrogate, England, United Kingdom
- 01423 226467
4.8
Excellent
82 reviews
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Easy to order, excellent service
Ordered over the phone at our local store. Very helpful and knowledgable staff. Easy process from end to end
13 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product, great delivery!
Just received my Cotswold bed and side table, very happy with the products, they look great. Hannah in the shop was very helpful too at the time of ordering.
Also happy to have paid that bit extra to have Mathew and James delivery team build the bed and set it up where I wanted it and get rid of all the packaging- they were very quick, efficient and polite- also took their shoes off without being asked! Very good team- Cotswold always deliver a great product.
13 March 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good morning Sarah Parkin,
We appreciate your positive feedback on the bed and side table! We're happy to hear that the products look great and that our team member was helpful. It's great to know the delivery team was quick, efficient, and polite during the setup.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service and quality !!
Excellent service and quality !!
Really pleased with the furniture and the customer service..
6 March 2026
Excellent staff
Excellent staff, knowledgeable and attentive. Much improved showroom layout.
7 March 2026
Unprompted review
Really helpful staff very patient
Really helpful staff very patient! Explained everything in great detail very positive experience!
6 March 2026
Unprompted review
Manager was very knowledgeable about…
Manager was very knowledgeable about the item an very attentive service.
2 March 2026
Unprompted review
Staff in store absolutely fantastic- a…
Staff in store absolutely fantastic- a very pleasant experience. Delivered on time by polite and professional gentlemen. We are however, missing a pair of dining chairs and a small table that was added to the original order, has not been assembled. The delivery guys said they hadn’t been paid to assemble the small table. The delivery company were unable to tell me when my order would be completed.
21 February 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good morning Tim,
I’m glad to hear that you had a pleasant experience in our showroom and that the delivery team were polite and professional.
I can see that our Logistics team have already been in touch to investigate the missing dining chairs and the small table, and they are working to resolve this as quickly as possible.
Regarding the assembly, I am very sorry that it was not mentioned to you at the point of purchase that one of the items from your order is unable to be assembled. While this information is stated on our website, it should absolutely have been highlighted to you in the store. This has been raised with the Showroom Manager so we can prevent this from happening for future customers.
Thank you again for your patience, and we will ensure your order is completed as soon as possible.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Pleasant staff & the delivery men were…
Pleasant staff & the delivery men were very helpful
1 December 2025
lovely store with helpful staff
The store is really bright and welcoming. We were really impressed by the quality and range of items. Once we found what we wanted, Abi was really helpful - she demonstrated the extending table, made sure we were aware of all colour options, showed us matching items in the same range, and talked us through the order process really clearly. We can’t wait for it to be delivered!
15 February 2026
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon K H,
We're happy you found our store welcoming and were impressed with our items. It's great to hear that our team member was helpful in demonstrating the table and explaining the order process. We appreciate your feedback and hope you enjoy your purchase!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff were friendly and helpful
Staff were friendly and helpful. Even though we shop on the website a lot, it was nice to have personal service.
10 February 2026
Unprompted review
Friendly knowledable staff
Friendly knowledable staff, good selection of home accessories and furniture
8 February 2026
Unprompted review
The staff was engaging and very…
The staff was engaging and very helpful.
They made the experience enjoyable and fun, while ensuring that we were fully aware of all the options to choose from.
22 January 2026
Unprompted review
Great service
Staff were very helpful with our query. Very friendly and polite
25 January 2026
Unprompted review
Great product knowledge and service
Great product knowledge with friendly, helpful and patient customer service. Impressed as always.
18 January 2026
Unprompted review
Helpful and excellent customer service
Liam responded promptly to my enquiry and took great care to ensure the delivery to our location was possible. Wouldn’t hesitate to order directly from store in future.
3 December 2025
Unprompted review
Reply from The Cotswold Company - Harrogate
Good afternoon Mrs C,
We're happy to hear that the enquiry and delivery process met your expectations. We appreciate your positive feedback and look forward to assisting you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good service
10 December 2025
Unprompted review
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