The Cotswold Company - Knutsford Reviews 

153
TrustScore 5 out of 5

4.8

King Street 127, WA16 Knutsford, England, GB


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Rated 5 out of 5 stars

Order 6933361. Lovely furniture. Arrives fully assembled. Marlon and Damian were really professional in unpacking, putting in place the furniture and taking away all packaging without being asked. Ver... See more

Rated 5 out of 5 stars

Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining ta... See more

Rated 4 out of 5 stars

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more

Rated 5 out of 5 stars

Very easy to shop in store ( Knutsford) with a good choice of furniture, delivery was by 2 really professional & curtious guys (Ryan&Chris). Items look great & fit in beautifully.


Company details

  1. #79 of 227 best companies in Bedroom furniture shop
  2. #149 of 396 best companies in Home Furniture Shop
  3. #46 of 113 best companies in Living room shop

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • King Street 127, WA16, Knutsford, England, United Kingdom

  • 01565 364815

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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4.8

All reviews

(153)

5,341 reviews in the last 12 months

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Rated 5 out of 5 stars

The furniture (table) was delivered…

The furniture (table) was delivered within 15 minutes of the estimated time. Jemaine & Chris unboxed/unwrapped the table and put it in place. Great service.

11 February 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Julian Urry,

We're happy to hear that the table was delivered promptly and that our team provided great service by setting it up for you. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivered on time by Rich and Vasco who…

Delivered on time by Rich and Vasco who were friendly and very efficient . Everything unpacked and packing taken away. Very pleased with the quality of both products and service.

3 February 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Mo Wild,

We appreciate your feedback and are so glad the delivery was on time with friendly, efficient service. We're happy you're pleased with the quality of the products and service!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Good quality and good service …

Ordered the filing cabinet through the new Knutsford store. Very friendly, helpful staff. Delivery time was met and delivery people very informative, respectful and friendly.
The unit is perfect and very well made.

24 January 2026
Rated 5 out of 5 stars

Excellent customer service

The sales assistant Sylvia absolutely amazing and went out of her way to help us with our order.
The product was showing online with fabric pictures photos but I was unable to order due to the fabric being discontinued although product was still advertised as available.
Sylvia went out of her way to ensure the product was sourced and we were then able to complete the order process.
Amazing service

25 January 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Gaynor Ottawy,

We're happy to hear that you had such a positive experience! We appreciate your highlighting the efforts to help you complete your order, especially with the fabric availability issue. It's great to know the assistance provided was so helpful. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 4 out of 5 stars

Very helpful & pleasant staff

Kate was very helpful and knowledgeable about the products. Purchase was straightforward and delivery date confirmed. It would have been most useful though to be advised that we could request product assembly. The delivery team told us this was an option. We appreciate that this would have come at a cost but probably worth it as it was certainly a two person job.

20 January 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon A Frankcom,

We're glad that you found our team member helpful and your purchase straightforward. We appreciate your feedback regarding assembly information, and we'll work to ensure this is communicated clearly in the future. Thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent customer service

From the moment we walked in the store Brian was extremely helpful without being overbearing. Nothing was too much trouble and the advice we received was very much appreciated.

24 January 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good afternoon Chris,

We're happy to hear that our assistance was helpful and appreciated without being overwhelming. Thank you for sharing your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Ive had a Breakfast Bar Island…

Ive had a Breakfast Bar Island delievered and I cant praise the company enough.The craftmans ship and quality is stunning.I highly recommend the company extremely proffesional with excellent service from start to finnish.

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Helpful team at Knutsford

The team at Knutsford were very helpful. I was going to spend a further £7000+, but the delivery structure slammed the brakes on and I would need to look elsewhere!

19 January 2026
Unprompted review
Rated 3 out of 5 stars

I visited the Knutsford showroom and…

I visited the Knutsford showroom and spoke to a lady called Sara who was very informative. Unfortunately when I called back to order a sofa I spoke to a lady called Kate who did not seem to know how to handle an order for a customer,was very brusque on the phone and eventually I put down the phone as she said she had to consult someone to check the order process-this was for the 3rd time !!

15 January 2026
Unprompted review
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Reply from The Cotswold Company - Knutsford

Good morning Rosemary Van Ross,

Thank you for taking the time to share your experience with us. I’m glad to hear that your visit to our Knutsford showroom with Sara was informative.

I’m very sorry to hear about your experience when placing your order over the phone with Kate. This is not the level of service we aim to provide. Please be assured that your feedback has been raised with the Showroom Manager, and additional training will be provided to ensure our team is confident in handling customer orders.

We appreciate your patience and understanding, and we hope to provide a much smoother experience in the future.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Amazing Cotswold Knutsford

Sylvia at Cotswold Knutsford provided exceptional service. She helped us find the right dining table and accessories with a patient, no-pressure approach

3 January 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Shilpa Wahal,

We're happy to hear that you had such a positive experience. It's wonderful that our team member provided exceptional service and helped you find the perfect items with a patient approach.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Kate was fantastic and then when we…

Kate was fantastic and then when we called to order more furniture the gentleman I spoke to over the phone was equally amazing. Thanks so much

2 January 2026
Unprompted review
The Cotswold Company - Knutsford logo

Reply from The Cotswold Company - Knutsford

Good morning Liandra Luna,

We're happy to hear that you had such a wonderful experience with our team members and ordering more furniture. Thank you so much for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Extremely helpful staff…

We found the sale assistant extremely helpful. We had a query and he dealt with this for you. Excellent service and we will be certainly be going back.

28 December 2025
Unprompted review

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