The Cotswold Company - Norwich Reviews 

The person I spoke to was friendly and efficient. Ordering the item was easy and delivery arranged for my day of choice.

Happy from start to finish putting the customer first.
Mathew and Courtney arrived in the slotted time for delivery, very polite and friendly.

Our delivery team Ryan & Bernard were absolutely lovely guys. Very efficient, super friendly, polite and respectful. They unpacked, handled everything and carefully dealt with all the packaging and removed every last piece and took it away with them.
Even when holding a heavy piece of furniture they asked if shoes should be removed before entering the house.
Our item was damaged which was no reflection on them, they were attentive and super helpful. Lovely professional service, thanks guys.

Top quality goods and very we’ll made new bed and dressing table and bed side tables

Show room is spacious and furniture displayed attractively. Help and advice on hand and friendly attitude.

Good communication and easy to deal with. It was easy to get in touch about the order and staff were very helpful. Furniture delivered on schedule. Finally, Matthew and Courtney were polite and careful when bringing the furniture into the bedroom.

We just had Sam & Igors deliver our bookcase. Super friendly and very careful and considerate. They offered to unpack and put the bookcase just where we wanted it. Top job lads! Thank you

Purchased a double bed with install. We had Piotr & Maciey, both were every polite, tidy and done a great job.

Would recommend.

Really pleased with my purchases, and the customer service from the Norwich store and the delivery drivers Dani and Nahim today.
I would recommend this brand to others for home furnishings. Well done as this level of great service doesn’t happen often.

Today I visited the Norwich outlet. My first visit but won’t be the last.
The staff were so helpful and friendly made the time I spent there enjoyable.
The items of furniture I purchased from the outlet were excellent quality and a very good price.
I highly recommend anyone looking for quality furniture and home accessories at a good price to pay a visit

The team was very approachable and friendly. They even let our dog try the sofa.

Good, prompt response to my enquirey to Rob in the showroom who emailed me back the assembly instructions for a bed we were considering buying. We then emailed Rob to confirm our requirement to which he then raised our order, sent us a payment link and confirmed the delivery for three days later.

Lovely settee delivered by two friendly and professional couriers. Very pleased with the quality of the settee and the good service today. Thank you.

The delivery men Asher & Richard kept me up to date of when my Wardrobe etc were going to be delivered. They were very respectful of my home, and put the furniture in the rooms of my choice. Thank you.

Fred and Abel, arrived spot on the forecast time, brought the furniture into the house, un packed it for me and took away all the packaging.
They are good guys.

Asher and Richard were really nice and friendly. They did a great job navigating the sofa through the house.

Thank you.

Very helpful service persons and good to see actual products

We were allowed to look around without being harassed by staff. When we approached the staff, they were helpful and courteous.
We both enjoyed our experience, ordered furniture and bought a reduced item which was kindly brought out to our car, so we did not have to carry it. I intend to return to buy some of the lovely cushions when we have moved into our new home.

We took delivery of an Elkstone bookcase on the 22nd January. We have only just today put the books in it. The bottom shelf is bowing under the weight and the drawer underneath will not open or close. The drawers are quite flimsy.
We noticed on your website that your bookcases only have a few books in them. But we bought this to store books! Very disappointing I will be phoning your customer services.