The Cotswold Company - Norwich Reviews 

First class service from Rob in Norwich Norfolk. Very helpful, friendly & informative. We love your products & staff.

Great product, friendly service. Thanks as ever!

Great customer service. Good product.

Delivery was quick, and it was really easy to return to my local shop, where the staff were lovely

Cotswold listened to our request to ensure table and chairs colour matched, as they were sent on different shipments. Helpful and friendly in-store service to provide exactly what we needed. Very pleased.

On time delivery Bernard and Aslon were polite, helpful and considerate- being careful with the furniture as well as our home. Thank you for your great service and technical expertise which has left us very happy and satisfied with our purchase.

Taken my delivery today from Ian and Gabriele - what a relief to see these two lovely gents - had very negative delivery experiences previously with company Cotswold used to use - what a refreshing change today - so polite, friendly and helpful.
Another mention for Lisa in the Outlet at Norwich - exceptional service from Lisa, nothing too much trouble, absolutely went the extra mile - thank you so much Lisa.
As ever, love my items from Cotswold - my house is like a Cotswold showroom!

The showroom is nicely laid out with clear information about each item.

The sales team were not pushy like some other companies but quickly and efficiently responded to my enquiries.

I look forward to receiving my purchase.

Order no. 6810266. Very pleased with the bed. Bernard and Kanwarpal were extremely polite and efficient. Both an asset to your company.

Shopped in an outlet and store I’ve used several times over many years. Always good to see reduced items listing faults plus a showroom of products. Customer service checked stock and fetched goods from store and stockroom for me. Very polite and helpful staff.

The staff are very professional, knowledgeable about the products & a credit to the company.

Super helpful as always.
We were unsure what different chest of drawers were available in the colour we had picked. The gentleman who offered to help us was kind, knowledgeable and clearly knew the ranges extremely well.

Staff at the showroom could not have been more helpful or knowledgeable.
Expert guidance from staff at the showroom is always a guarantee and should not be underestimated. It is useful to view items online as a guide but nothing beats being able to ask face to face questions to help make informed choices.

We called in the Norwich Store on the 12th May to look at sofas the lady who served us was very helpful and nothing was to much trouble. We then went back on Saturday 16th May to order the sofas and again the both staff were again very helpful (sorry can’t remember their names) I would thoroughly recommend this store for quality of products and extremely good customer service.

Great Customer Service
Welcomed straight away, very helpful and spent a long time with us going through ideas and options

My experience with The Cotswold Company itself has been nothing short of excellent — truly 5‑star service from their team. Unfortunately, the overall experience is brought down by their choice of delivery partner.
I want to specifically recognise Lewis Fraser, Mandy, Ellen Bartlett, the wider logistics team, Catherine (store manager), and Jean, who first assisted us. Every one of them was outstanding from beginning to end.
Lewis, in particular, was exemplary — his communication was exactly what customer service should look like. When my item was lost, he handled the situation proactively, kept me regularly updated, and showed genuine understanding and care. It made a stressful situation far easier to deal with. I genuinely can’t speak highly enough of this team — they are a credit to your company.
However, the delivery experience itself was the complete opposite. The subcontracted delivery service fell far below acceptable standards and does not reflect the quality, professionalism, or values that The Cotswold Company clearly strives to uphold. It was disorganised, unprofessional, and unnecessarily stressful.
It’s a real shame, because the excellence of your internal team deserves to be matched at every stage of the customer journey. I would strongly urge you to review your partnership with BJS Delivery, as their service undermines the otherwise outstanding reputation you’ve built.
In summary: a fantastic company with brilliant people — just let down by a delivery experience that needs serious improvement.

Kept me informed of delivery times were very considerate when I asked for the sofas to be put in appropriate areas.Names of the men wereAsher and Rich. And would definitely use again.

Helpful staff, found exactly what we were looking for

Very helpful assistance in the Norwich branch ladies were great

Delivery today from Bernard and Ryan was a joy. Lovely friendly and respectful of my home to ensuring nothing was damaged whilst exchanging and delivering a new free standing larder.