The Cotswold Company - Norwich Reviews 

The team was very approachable and friendly. They even let our dog try the sofa.

Good, prompt response to my enquirey to Rob in the showroom who emailed me back the assembly instructions for a bed we were considering buying. We then emailed Rob to confirm our requirement to which he then raised our order, sent us a payment link and confirmed the delivery for three days later.

Lovely settee delivered by two friendly and professional couriers. Very pleased with the quality of the settee and the good service today. Thank you.

The delivery men Asher & Richard kept me up to date of when my Wardrobe etc were going to be delivered. They were very respectful of my home, and put the furniture in the rooms of my choice. Thank you.

Fred and Abel, arrived spot on the forecast time, brought the furniture into the house, un packed it for me and took away all the packaging.
They are good guys.

Asher and Richard were really nice and friendly. They did a great job navigating the sofa through the house.

Thank you.

Very helpful service persons and good to see actual products

We were allowed to look around without being harassed by staff. When we approached the staff, they were helpful and courteous.
We both enjoyed our experience, ordered furniture and bought a reduced item which was kindly brought out to our car, so we did not have to carry it. I intend to return to buy some of the lovely cushions when we have moved into our new home.

We took delivery of an Elkstone bookcase on the 22nd January. We have only just today put the books in it. The bottom shelf is bowing under the weight and the drawer underneath will not open or close. The drawers are quite flimsy.
We noticed on your website that your bookcases only have a few books in them. But we bought this to store books! Very disappointing I will be phoning your customer services.

Thank you to Asher and Richard for my delivery this morning. Exactly on time as to email which kept me up to date when they were due to arrive.
Pleasant and polite on arrival and put everything in place . Excellent service throughout from the shop to delivery. Well done Cotswold Company.

Just had my lovely media unit delivered. Very impressed how quickly it came . Two friendly and efficient drivers that came to my home and set it up for me . Thank you very much Ian and Garvin .

The lady looking after me was good with product knowledge and awareness of her stocks and display items. I was also an unwell in the showroom, and her outstanding sympathy and care was special. Thank you.

Very attentive and friendly staff who were very knowledgeable about the products. Nothing was too much trouble as we tried various sofas. Staff kindly brought cushions and throws to compliment the sofas and also gave us styling ideas. A lovely light and airy showroom which is well laid out. I think a cafe would be a great idea as there was nowhere to go to relax with a coffee to think over your decisions and then go back for a second look. Sadly it means another 80 mile round trip just to go back for a second viewing!

Staff in the outlet 5 stars, very helpful and polite.

First visit to the Cotswolds Showroom and won’t be the last, if you want anything that is a bit special this is the place. I purchased some lovely cushions for my new chairs, thrilled!!
The staff were very friendly and helpful, what a treat in this day and age as customer service they score 10/10

Gary & Shane were very polite and chatty whilst being respectful when delivering our new chest of drawers, they were also efficient and didn't waste time.
The delivery e-mails were also very helpful and narrowed the time scale so I wasn't having to wait in all day.

Great service from start to finish. Every department as high standards. The delivery & assemble team were excellent! The build quality of all the products are the best. I can highly recommend The Cotswold Company.

The products are beautiful but the service wasn’t good. Staff busy chatting to one another & not friendly. When we approached the till with a lot of products a male staff member said ‘oh we’re busy here, come to the other till’ and proceeded to march off across the shop leaving us to cart all our purchases back again with no offer of help.
Throughout our visit we felt more of ‘an inconvenience’ as the staff were busy chatting. An earlier enquiry about a price was dealt with in an unhelpful manner.

the staff in cotswold norwich are always so helpful,
especially Rob,he is why several friends & I keep going back,A pity all shops aren't like this

Comfortable environment. Left alone to shop and help there when needed. Highly recommend staff and products!