Countrywide Farmers plc. - ceased trading May 2018 Reviews 

1,713
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Again,as said before I can’t vote nil star ! What a dreadful company and anyone working for them should quit! NO COMMUNICATION that makes any sense when you finally get through and then being t... See more

Rated 5 out of 5 stars

I buy mixed poultry corn to feed to the wild ducks that we encounter on our morning dog walks. Up until now I have bought the corn from a local pet shop or from a large online retailer. However the pr... See more

Rated 5 out of 5 stars

I bought Alpha Sensitive Chicken & Rice and also Sensitive Duck & Rice. Ordering from Countrywide was easy and their site was simple to navigate. My order was delivered yesterday and I was very impres... See more

Rated 1 out of 5 stars

Price is extortionate and service abysmal. I have been trying to get them to talk to me about my contract for weeks now. It is a totally new company; New Name; New Company Registration No. bu... See more

Company details

  1. Pet shop

Information provided by various external sources

Countrywide Farmers plc. went into Administration on March 7th 2018. Countrywide LPG Ltd became a separate company on March 1st 2018.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2k reviews

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No history of asking for reviews

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2.6

All reviews

(1,713)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent and good value - easy and simple website to follow - no problems at all! Highly recommend!

11 August 2017
Unprompted review
Rated 1 out of 5 stars

Order cancelled after 48 hours!

Sent an email 48 hours after ordering a Barbour Coat saying that they couldn't honour the order and it was cancelled!

11 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

Thank you for your review.

I am sorry to hear we were unable to fulfil your online order and for the disappointment caused. We regret that the website incorrectly showed this item as being in stock at the time of ordering, we have raised this with the relevant teams.

If you wish to discuss this further in the meantime, please contact the customer service team on 0345 60 20 212.

Kind regards,

Frankie
Multichannel Customer Services Advisor

Rated 2 out of 5 stars

The order was not delivered by the date …

The order was not delivered by the date specified. Having checked with the office I was told the warehouse had not dealt with the order but it was sorted straight away and delivery is now expected in a day. The admin staff were very good but the warehouse needs to deal with the orders in a better manner.

11 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

Thank you for your review.

From looking at your order, there appears to have been a system error with the order. I am sorry this took longer than anticipated to be sorted however, I am glad your order has now found you well. I apologise for the delay. If we can help any further then please let me know.

Kind regards,

Frankie

Multichannel Customer Services Advisor

Rated 1 out of 5 stars

Truly dreadful

Truly dreadful! I ordered Mens jacket online in the sale, they took payment. Then I get an email week later saying they never had the item, and couldn't get one! I complained, asking for alternative jacket at same price - not even a response. Avoid them online, shocking customer care.

11 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

Thank you for your review.

I am sorry for the troubles you have had with your online order and for the delay in your e-mail being responded to. We are currently looking further into this for you and I can see my colleague has e-mailed you back directly. If you wish to discuss this further in the meantime, please contact the customer service team on 0345 60 20 212.

Kind regards,

Multichannel Customer Services Advisor

Rated 1 out of 5 stars

use mole valley farmers instead.

Extreme lack of communication. Placed an order on a Friday and received confirmation email stating 2-3 days for delivery, 7 days later still no sign of my order and nobody answers the phone when you try to find out where your order is, emails apparently take 2-3 days to be answered. I won't be using countrywide again.

11 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

Thank you for your review.

I am sorry for the troubles you have had with your online order. We endeavour to fulfil all orders within 2 - 3 working days, I am sorry this did not happen on this occasion. I can see my colleague has placed another order for you for an alternative colour which has been dispatched. I am sorry for any inconvenience this order has caused you.

If you wish to discuss this further please contact the customer service team on 0345 60 20 212.

Kind regards,

Multichannel Customer Services Advisor

Rated 1 out of 5 stars

Extremely poor customer service.....

Ordered 2 shirts from website on 30 July. Got an email 2 days later saying sorry but the website was wrong and they don't have that product in stock so can't complete the order. I used my Countrywide Countryclub points to part pay for the order but they won't give them back to me ! They ignore my emails so I called them (waiting ages in the telephone queue). I was promised a call back by the end of Tuesday. Now Thursday and I am still waiting.........extremely poor customer service. Is this company going bust or have they no standards whatsoever?

10 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

Thank you for your message.

I am sorry to hear about the experience you have had. I have replied to your e-mail directly and have now resolved this for you.

I apologise for the delay and inconvenience caused.

Kind regards,

Frankie
Multichannel Customer Services Advisor

Rated 3 out of 5 stars

Not an easy site to use

Not an easy site to use. I particularly wanted to purchase 15kgs of Clinivet but the site said I needed to answer a question ( there was no question) and would not let me put 1 bag in my shopping cart. In the end I had to buy 3 5kgs of Clinivet.

9 August 2017
Unprompted review
Rated 1 out of 5 stars

I made a order for dunlop wellies and …

I made a order for dunlop wellies and had confirmation of delivery date then on the date the delivery was supposed to come I received another email saying part of my order cannot be made?????followed by the size of wellies you ordered were out of stock at the time of order!??? Why give confirmation and delivery date in first place.? Disappointed!!!

4 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

I am sorry to hear we were unable to fulfil your order on this occasion, despite you receiving a dispatch e-mail. I will look into this with the relevant department as I can appreciate this can be very confusing and misleading. We are sorry for the disappointment caused by the cancellation.

If you would like to discuss this further, please call the customer services team on 0345 60 20 212.

Kind regards,

Multichannel Customer Services Advisor

Rated 1 out of 5 stars

placed order for store pick up .

placed order for store pick up .. payment was reserved in bank .. over a week later and not heard anything despite sending two emails .. payment has now been refunded into bank and no sign of what I ordered on their website so I can only guess it's no longer in stock ... nice for them to let me know .. now ordered from elsewhere !

4 August 2017
Unprompted review
Countrywide Farmers plc. - ceased trading May 2018 logo

Reply from Countrywide Farmers plc. - ceased trading May 2018

Good Afternoon,

I am very sorry to hear we were unable to fulfil your online order. I regret that the website incorrectly showed this item as being in stock at the time of ordering. I am sorry if you have not been contacted to advise of the cancellation. I will look into why this was not done.

I sincerely apologise for the disappointment and inconvenience caused

Kind regards,

Multichannel Customer Services Advisor

Rated 5 out of 5 stars

Polite and helpful

Spoke to a really lovely and polite receptionist who told me everything I needed to know as it was my first time buying. Thank you for you help and I look forward to ordering from you again :)

2 August 2017
Unprompted review

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