Covent Garden FX Reviews 

715
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting friendly and efficient staff who make interactions pleasant. Many appreciate the competitive exchange rates, often superior to other providers, offering great value. Customer service is frequently outstanding, with individuals noted for helpfulness and professionalism, ensuring a smooth online ordering process and reliable, fast delivery. Customers find the overall experience straightforward and stress-free, with clear communication throughout, leading many to express strong loyalty and intent to use the company repeatedly.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its efficiency,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Price

People report positive experiences with price, consistently finding competitive and great exchange rates,... See more

Delivery service

Clients share positive opinions on delivery service, often praising the quick and easy ordering process and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as customer-focused,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... See more

Rated 5 out of 5 stars

A fabulous, friendly service, simple to use and offering a massively better rate than using the Post Office or Tesco. As we had to change more currency than was comfortable to carry around, being able... See more

Rated 5 out of 5 stars

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... See more

Rated 5 out of 5 stars

I've used Covent Garden FX on and off for a number of years and their exchange rates and personal, friendly service is second to none. Yesterday (a Friday) I posted some surplus Euros, I used Royal... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

715 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(715)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Yet again Covent Garden fx have delivered excellent service. Very easy to order online and kept updated throughout regarding delivery. Hassle free will definitely be using them in the future

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, good rates and prompt payment. I’d happily visit here again if I need to exchange currencies again.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Reliable

I've used this company several times for currency exchange and they are brilliant.
They are efficient and reliable. My currency came within two days by special delivery exactly when they said it would.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Julianna was very professional

Julianna was very professional in dealing with my request. She walked me through process and was very patient with my questions. The rate offered and the service were the best I have ever experienced in many years of currency exchange

15 July 2025
Unprompted review
Rated 5 out of 5 stars

A very good exchange rate

A very good exchange rate.
Had to speak to someone about delivery, spoke to a guy called Sam and he sorted it straight away. Thanks Sam definitely know where I’ll get my euro’s in the future.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been buying holiday money from Covent Garden FX and always get first class service and they usually have the best rate.10/10

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally professional service

Exchanged some excess Japanese Yen from our holiday and the buy-back rate was very competitive compared to the Post Office where we bought them. Julianna and Rebecca were exceptionally helpful and professional on the phone with a query I had about the website and in person when we brought in the currency. Overall, a very positive experience and I would not hesitate to recommend them and use them again.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Struggled on line

Struggled doing the online bit, so made the phone call spoke to a real person Sam very good cannot fault him
Will phone him again when in need of currency.
Would be nice if all companies employed the people with his skills nothing was a problem from start to finish
Thanks Sam

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from them on Saturday and…

I bought Thai Currency from Covent Garden FX website on Saturday 14th and received the currency on Wednesday 16th via Royal Mail signed postage with no issues, been exchangoing money with them for years as they do the best rates around fully recommend.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Have used these guys for over 10 years…

Have used these guys for over 10 years and they usually have the best or near the best rates for the smaller - family type needs for exchange rates. Had an issue - think it was IT related but wow did Juliana fix the problem and some. Good customer service is doing what you say you are going do. Great customer service is resolving issues and making the customer happy. These guys are good and Juliana is great, a star. This company is Very helpful, great personality and always delivers on there commitments.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

5 star experience

My first experience of buying currency online - I was apprehensive! - but a personal recommendation from my daughter and the best rates on offer persuaded me to give Covent Garden FX a try. I cannot praise them enough, they were efficient and conscientious. Special thanks to Mark who double checked the quality of the notes for the country I was visiting and rang me to confirm everything was in order.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Best currency exchange service

Juliana made the whole process easy, quick and convenient for me while carrying out the proper compliance checks in friendly manner. I was so impressed by Juliana's professionalism, and superb customer service. This company always provides the best currency exchange rates every day far better than other currency exchange services. I have received the excellent customer service and the best rate of the day. I am so happy with the service I received from Juliana. I would strongly recommend Covent Garden FX to everyone who wants the best currency exchange rate with excellent customer service. Dr Wint Maw, Consultant in NHS

7 March 2025
Unprompted review

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