Coventry Building Society Reviews 

Very slow transferring an ISA in.
Applied 20 days prior to maturity with other company.
On maturity they say transfer may take 15 days.
Interest rates while funds are in limbo are 0.1%.
They keep the capital and therefore interest accrued
for the duration while not in my account.
This action is dispicable.
I have never had this with other companies.

I have always been impressed with their App and the easy with which we can do business together.

Easy to manage maturity of 2 accounts, reinvest and also take out some money into other accounts

Used Coventry for their very good interest rate on a multi-access account.
Call handlers (on the two occasions I rang in) and customer service were absolutely excellent.

I wanted to help my mother set up an ISA as her power of attorney and the whole process has been seamless. A huge thank you to the POA team at Coventry Building Society 😃

Appalling customer service. Was contacted out of the blue due to a very old account but led to believe it was important. After numerous phone calls, letter, returning of private information (which I didn’t want to give) only to find out there was 0 in the account and did I want it closed (after 15+ years of inactivity!). Complete waste of time - made a complaint and yet heard nothing! Would not return to them again.

I am very happy to be with Coventry Building Society.
The staff have always been very helpful and informative.
The App is also very user friendly.

The staff are all very helpful and polite and answers any questions that’s why I have been a customer for many years.

After detailed explanation of my concern, the agent was able to understand the issue and acted on it

The cashier was very polite and extremely helpful. Making the transaction easy and trouble free.

Friendly and always helpful.

I have been more than happy with my past experience particularly with the Nottingham branch however the maturity rates on offer on this particular account can be beaten by a considerable amount elsewhere so for the present time I am bidding farewell to the Coventry Building Society.

I cannot recommend this bank. My experience over [insert time period] has been extremely frustrating due to a complete lack of coordination and customer service.

My main issues are:
1. Poor internal communication: The branch has little to no information about decisions made by head office regarding accounts opened at the branch. As a customer I am passed between departments with no clear answers.
2. Lack of customer relationship management: There is no sense of ownership of customer issues. Enquiries are not followed up and it feels like there is no accountability.
3. Uncoordinated service: Processes between branch and head office do not align, which causes delays and repeated explanations.

As a result, simple account matters become unnecessarily stressful. I expected much better, especially regarding communication and support. I would not recommend this bank based on my experience.

The centralised system that make the branches incapacitated to handle customer complaints. It's so frustrating being referred to call the head office and waiting endlessly for a letter on the post with a mismatched dates on it. Also tone of their letters, communication from staff and disorganised system internally is unimaginable.

Every time I’ve needed assistance, Coventry staff have alway been excellent. They are extremely knowledgeable, professional and friendly. It’s so refreshing to speak to a real person who know their job inside out and genuinely wants to help. Other organisations could learn a lot from them in how to retain customers with extensive training and careful recruitment. A refreshing change from bots/call centres abroad.

The Warwick branch is accessible from where I live. Usually busy as in the town centre. Staff always helpful and prefer to talk face to face for any queries. Very attentive and knowledgeable,

It’s a very simply business
They look after your money, I get a bit of interest, I would say it’s a ‘no nonsense ‘ business
Well done Coventry B.S.

The staff answering calls are always polite friendly and efficient. The wait time on the phone is usually only quite short.

Whoever I have spoken with at Coventry Building Society has always been very helpful. It has also been easy to speak to a person, which, in this day and age, is very refreshing.