Coventry Building Society Reviews 

Always find dealing with Coventry building society a pleasant experience mainly down to the knowledgeable staff who listen and support to solve any issues you may have. The online experience is good and you could easily navigate the system but it’s always reassuring to ring and talk through your queries with a friendly person.

Transferred a Isa to Coventry. And during my visit l believed that l hadn't used this years allowance. But while l was filing paper work away l realised that l had already taken one out with another provider. Returned to branch the next day. Explained to the girl on the desk who went thought what l had done. Contacted Head office and within 10 minimates she sorted it out the ISA was cancelled and the money was returned to me with interest paid on 10 days the account was open. Now all l need to do is wait for HMRCs tax bill on the interest..

I had been worrying over my account which was due to mature, when I phoned Coventry Building Society all my questions were answered in a helpful, patient caring way I didn’t have to wait too long for my call to be answered which is unusual these days.

Lovely staff on the phone, nothing appeared too much trouble, my questions were answered by knowledgeable staff who were kind and considerate

Easy to follow app and very helpful staff if you haven't contact them by phone.

The colleague Sky that I spoke to was extremely helpful and went over and above to deal with my maturity instructions on behalf of my husband and myself. She followed all security protocols in a professional manner and in a very pleasant and patient manner. The excellent staff are a big reason why I stay with the Coventry Building Society.

My phone call was answered very quick and the operator was so very helpful and friendly and help me to sort my problem out

I used the 0845 no. Cost me £13
Haven't contacted for a few years.
Used old paperwork. Customer service centre. 08457665522
Spoke to lady for 13mins. Phone company bill £13!
Why does this no. Still work?

Was so easy and straightforward to open a new account and apply for isa online. I had no problem with anything from giving my id to transferring money.
I am 65 year old and sometimes find it difficult to understand banking online but again found this easy
I didn’t have to speak to anyone for guidance

I recently opened two new accounts with Coventry on line and had several questions. I phoned the helpline three times that morning and each time my call was answered very promptly by an experienced person who was able to sort everything out for me. They were so helpful and I am delighted with my new accounts. Also great that they pay good interest rates for monthly interest which is what I was looking for and their website is very straightforward.

I hate dealing with financial matters so greatly appreciate the efficiency and pleasant attitude of your staff

Very slow transferring an ISA in.
Applied 20 days prior to maturity with other company.
On maturity they say transfer may take 15 days.
Interest rates while funds are in limbo are 0.1%.
They keep the capital and therefore interest accrued
for the duration while not in my account.
This action is dispicable.
I have never had this with other companies.

I have always been impressed with their App and the easy with which we can do business together.

Easy to manage maturity of 2 accounts, reinvest and also take out some money into other accounts

Used Coventry for their very good interest rate on a multi-access account.
Call handlers (on the two occasions I rang in) and customer service were absolutely excellent.

I wanted to help my mother set up an ISA as her power of attorney and the whole process has been seamless. A huge thank you to the POA team at Coventry Building Society 😃

Appalling customer service. Was contacted out of the blue due to a very old account but led to believe it was important. After numerous phone calls, letter, returning of private information (which I didn’t want to give) only to find out there was 0 in the account and did I want it closed (after 15+ years of inactivity!). Complete waste of time - made a complaint and yet heard nothing! Would not return to them again.

I am very happy to be with Coventry Building Society.
The staff have always been very helpful and informative.
The App is also very user friendly.

The staff are all very helpful and polite and answers any questions that’s why I have been a customer for many years.

After detailed explanation of my concern, the agent was able to understand the issue and acted on it