Well I haven't yet received my order so this is a review about their customer support. I got fast and wonderful response from Anne that answered my question and my worries. Can't wait to receive my or... See more
Company replied
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See what reviewers are saying
Purchased the Halloweentown sweatshirt as a Christmas gift for my son. The sweatshirt is a high quality material and it looks great! It arrives very quickly even though it was shipped from China. Defi... See more
Company replied
Cowboybay have removed three stolen designs they were selling by independent artist Morwenna Farrell. I said as much in my review and advised people to be wary of buying from them. My review was remov... See more
Company replied
Having been let down badly on another website / different company. How fantastic COWBOYBAY was and is I actually ordered the wrong hoodie- got straight onto custom support and they sorted it out -... See more
Company replied
3.8
Great
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Clothing
I received my order after a little bit of a delay, but I was able to get in contact with customer support and they fixed it really quickly and I got all products as seen on website. Very good quality looks very good. Thank you.
9 June 2024
Unprompted review
Reply from Cowboybay
Hi there,
We're truly sorry to hear that your order has not arrived yet, and we understand how frustrating this situation can be for you. We apologize for the inconvenience caused.
To look into this further, please contact us directly at support@cowboybay.com, and we'll be able to provide you with an update on the status of your order and assist you accordingly.
Your patience and understanding are greatly appreciated as we work to resolve this issue for you.
Best regards
Cowboybay Team
Order came
Order canes and i’m pretty satisfied with the shirts. Quality is a little off but pretty good for the most part.
13 June 2024
Unprompted review
Reply from Cowboybay
Hi there，
We apologize for the inconvenience you're experiencing with the tracking of your recent order. We understand how important it is to stay informed about your delivery status.
Please reach out to us directly at support@cowboybay.com, and we will look into the status of your order and the tracking number issue. Our team will provide you with the most accurate information and assist you further.
Thank you for your patience as we work to resolve this for you.
Best regards
Cowboybay Team
I tracking number they gave me doesn't…
I tracking number they gave me doesn't work, I've been waiting about 2 weeks already for those shirts
12 June 2024
Unprompted review
Reply from Cowboybay
Hi there,
We wanted to update you regarding your recent order that experienced a delay in delivery. We understand the frustration this may have caused, leading to your negative feedback, and we sincerely apologize for the inconvenience.
We are pleased to inform you that your package has now been successfully delivered according to the latest tracking information . We appreciate your patience during this time. and we do send email for u already , hope to hear from u soon.
If you have any further concerns or if the delivery did not occur as reported, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with our service.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards
Cowboybay Team
Reply from Cowboybay
Dear customer!
We're sorry to hear about your negative experience. We assure you we're not a scam and value our customers' trust. Our team is ready to address any issues you've faced.
Please contact our customer service so we can assist you promptly and ensure your satisfaction.
Here is the customer service email:
support@cowboybay.com
Your feedback helps us improve.
Cowboybay Team
Decent
The customer service email provided on the website does not seem to work as they didn’t respond to my initial email when I hadn’t received my order confirmation. They did respond to my previous review and sent me an order confirmation and tracking number.
I ordered three T-shirts which all came in. The quality of the shirts and the print they use is not amazing but the shirts look decent, definitely not worth the price they’re asking for them though. One of the shirts (the black “cowboy killers” with a pack of smokes) was printed upside down which is tough.
20 April 2024
Unprompted review
Reply from Cowboybay
Hi Garrick Heathcote
We're sorry for the inconvenience with our customer service email and the delay in responding to your initial query. We appreciate your understanding and thank you for bringing this to our attention – it helps us improve.
Regarding your order, we're glad all items arrived but concerned about your feedback on the quality and the printing error. We strive for customer satisfaction and it seems we fell short. Please accept our sincere apologies. We'd like to make this right; expect a follow-up email shortly to discuss further steps, including a possible refund or replacement for the defective shirt. Thank you for your honest review.
Best Regards,
Haven’t received
I ordered a sweatshirt from them almost a month ago and have not received still. Every time I track my package it says further delay and will not give me an estimated delivery date. I really hope this is just a fluke accident because I was really looking forward to this hoodie… don’t know if I would order again.
13 March 2024
Unprompted review
Reply from Cowboybay
Dear customer,
We're deeply sorry for the prolonged delay in receiving your sweatshirt and the frustration this has caused. Understandably, this isn't the experience we aim to provide. We're here to help resolve this issue.
Please reach out to us directly through our customer service channel support@cowboybay.com with your order details, and we'll do everything we can to locate your package and provide a concrete delivery estimate, or arrange for a replacement if necessary. Your satisfaction is important to us, and we value your trust. Hoping for another opportunity to serve you better in the future.
Best Regards,
Shelly
I had a very good experience with this…
I had a very good experience with this company. My t-shirts were exactly what I ordered and expected. They delivered as promised and quality is great! Will order again soon!
16 February 2024
Unprompted review
Reply from Cowboybay
HI there ~
Thank you so much for sharing your positive experience! We're thrilled to hear that your t-shirts met your expectations in terms of quality and that our delivery lived up to our promises. Your satisfaction is our top priority, and it's fantastic to know we could be a part of your happy shopping journey. We look forward to serving you again soon and providing more great products for you to enjoy!
Best regards
Fantastic product!
Fantastic product!! I am thoroughly impressed with the design and quality. Waiting for delivery was definitely worth it! I will recommend this to everyone I know!!
26 February 2024
Unprompted review
Reply from Cowboybay
HI there ~
Wow, thank you for your glowing review and recommendation! We're overjoyed to hear that our product exceeded your expectations in design and quality, and that the wait proved to be worthwhile. Your satisfaction and enthusiasm truly mean the world to us. Spreading the word is highly appreciated, and we can't wait to welcome more customers thanks to your kind words. We look forward to your future visits and hope to continue delivering fantastic products your way!
Warm regards
Very likely scam
Ordered T-Shirts two months ago, haven't received anything so far. No shipping information, nothing.
23 December 2023
Unprompted review
Reply from Cowboybay
Dear Anonymous,
As we can't find your order, may we know do you received your order or refund to you?
Two month is too much long time, the logistic must have problems.
If you still don't received it, please contact us~
Here is our support email:support@cowboybay.com
Please send us the order number, we need to find out the order number first and then check the latest status for you.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I ORDERED 3 SHIRTS FOR CHRISTMAS PRESENTS A MONTH AGO AND STILL HAVE NOT RECEIVED THEM. TRACKING NUMBER SAYS THEY ARE IN JAMAICA, NY. IT HAS BEEN SITTING IN JAMAICA, NY FOR OVER 2 1/2 WEEKS. STAY AWAY FROM THIS RETAILER!!
20 December 2023
Unprompted review
Reply from Cowboybay
Hi Lisa Gonzalez
We're incredibly sorry to hear about the significant delay in receiving your order and the frustration this has caused. It's certainly not the level of service we strive for, especially during the holiday season.Please accept our sincerest apologies for the inconvenience. We understand how important these gifts are to you. Our team is here to assist. Could you please reach out to our customer service immediately with your order details? support@cowboybay.com
We'll investigate this issue promptly, provide you with an updated status, and work towards a resolution, including exploring options for expedited shipping or a full refund if necessary.Your experience matters greatly to us, and we appreciate your patience as we address this matter urgently.
Have a beautiful day~
Ordered a sweatshirt & t-shirt
Ordered a sweatshirt & t-shirt. Both terrible quality of clothes. Very cheap looking and the logos do not look real, you can tell it's a fake looking logo. When they advertise the sweatshirts look fluffy and soft. they are not, very cheap material. Don't Waste your money. I will never wear it due to the quality.
1 October 2023
Unprompted review
Reply from Cowboybay
Dear LB~
Sorry to bring you a bad shopping experience
Regarding the quality issues you raised
We have received it and will optimize and correct it
We haven't find your order number by the email your supply.
Here is our support email:support@cowboybay.com
The email also send to you~
We need to find out the order number first and then check the latest status for you.
Waiting for your early reply.
Quality not great
I really love this style but the quality isn't great. The prints rub off quite significantly after a few washes. The site is also really buggy and unstable which susses me out.
17 September 2023
Unprompted review
Reply from Cowboybay
Hi there
Thank you for sharing your feedback with us. We're glad you like the style of our products, but we're disappointed to hear about the print durability issues and your experience with our website. Ensuring both high-quality products and a smooth online experience is paramount to us.
Regarding the print quality, we apologize for any disappointment caused. This is not reflective of our usual standards. Kindly reach out to our customer service ：support@cowboybay.com so we can arrange for a replacement or a refund, as well as gather more details to pass along to our production team to prevent such occurrences in the future.
As for the website issues, we're actively working to enhance its performance and stability. Your input helps us identify areas that need improvement, and we appreciate your patience as we work through these technical challenges.
Again, we value your feedback and hope to regain your trust with improved offerings and services.
Terrible quality of clothes in huge…
Terrible quality of clothes in huge sizes, and its imposssible to contact customerservice to get return-info.
1 June 2023
Unprompted review
Reply from Cowboybay
Dear Silje Arnesen~
We're truly sorry to hear that the quality and sizing of the clothes did not meet your expectations, and for the difficulty you've experienced in reaching out to our customer service. Please accept our sincere apologies for any inconvenience this has caused.
Your satisfaction is our priority, and it's disappointing to fall short in providing that for you. We'd like to make things right immediately.
Could you please share your order details via direct message or email? Our dedicated team will ensure a prompt response with clear return instructions and assist you in processing either an exchange or a refund smoothly.
Regarding the quality concerns, we'll use your feedback to review our quality control processes and strive to avoid similar incidents in the future.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to rectify this situation and restore your confidence in our brand.
Sincerely,
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