Cox & Cox Reviews 

Excellent customer service when we thought an item was missing which proved not to be the case. We are delighted with our purchase which was good value.

I had accidentally saved a wrong code to use with Cox and Cox. My experiences with other companies and use of faulty codes has not been a positive one so I was worried about asking Cox and Cox for me to use the right code. However I received a prompt response from Zoya and a correction. What a lovely and professional response I received. It really makes your day and to continue shopping with Cox and Cox. Their products are so great in look and quality. Pieces are always commented on in my home.

Mason was just wonderful! Although the product did not suit he went above and beyond to make help. Credit to the team! Thank you again 🫶🏼

This five star review is related personally to Richard Kay, Customer Experience Advisor. Richard has been superb in helping me with an ongoing problem that occurred with an order I placed, and I was experiencing difficulty in resolving with Cox and Cox. As soon as Richard became involved, I had an excellent point of contact who assisted at every turn and continued to provide help until the issue was eventually resolved. He replied quickly to my emails and kept in touch throughout - I would like to thank him and show my appreciation through this review!

Kyle was very professional and thorough sorting out an issue I had when purchasing garden furniture . I’m just waiting for delivery hopefully within the next couple of days. Thank you.

Laiba was really efficient and has effectively arranged a replacement product for us. She was understanding and very considerate in supporting me! I love the company and will as always continue to shop here!

I took advantage of the sale and ordered a lovely garden set from Cox & Cox - a sofa, two armchairs, coffee table and cushions. I paid for the delivery as the web site said "The team will deliver to the room of your choice and remove any packaging."

The delivery was scheduled for today (Friday).

The delivery was running late which was no problem for me. However what I didn't expect was that lateness would result in me being told "we don't unpack high value items" and "you cannot open the boxes until I have taken a photo". In addition, the delivery guy refused to put it in the garden, where you would expect it to go (room of my choice) saying he would deliver it to the garage.

He then very quickly left after taking his photo so I had no chance to check what was in the boxes or insist he unpack it as the delivery service said. Presumably he wanted to get on the motorway back home as he was so late on a Friday afternoon.

The set came in one smaller box for the coffee table (I might be able to lift that) and a second MASSIVE box which weighs a tonne (Ok no idea how much it actually weighs but I can't move it) and is 3 foot x 3 foot x 7 foot in size.

I may keep it as a coffin :-)

I’ve actually no idea what they have delivered as the box is too massive to move, open and inspect the contents.

I raised this via the chat with someone saying they would give me a partial refund on the delivery! That’s as much use as an ashtray on a motorbike!

I called Cox & Cox and they are refunding the full delivery and opening a complaint with their delivery service.

I now have to find someone to help me unpack the items and dispose of the packaging AKA the coffin.

Some tips if you are ordering from Cox & Cox:

1. DO NOT arrange a Friday delivery

2. Do not believe Cox & Cox when they say "The team will deliver to the room of your choice and remove any packaging." They don’t do that!

3. Make sure you don’t live alone and have someone on hand to help unpack any large furniture items if you want to order any of the lovely stuff Cox & Cox have available

I would be off now to sit outside on my new garden sofa with a glass of wine but as it is in the coffin in the garage I’ll have to give that a miss tonight!

Unfortunately my original purchase was unable to fit into my living room, however Kyle, Cox & Cox Customer Advisor, efficiently and effectively resolved the situation. Delighted with quick response.

Extremely prompt response to my complaint regarding a piece of furniture from Zoya.
Very friendly and able to manage the issue professionally within 1 business day.

Purchased some beautiful oak chairs in April unfortunately two of them have developed defects, Cox and Cox have been super helpful and arranged to deliver two new chairs whilst picking up the two faulty ones at the same time. Baz, the delivery driver let us know exactly when he was arriving was very courteous and helpful. At this moment I would happily recommend and order from Cox and Cox again.

I bought the Vichy Lounge Set from Cox & Cox for £1,501.00 (discounted from £1,795.00). Just 16 months later—despite standard light residential use and being kept in proper storage during the winter—the main front centre bar of the two-seater sofa frame cracked completely through.
When I contacted customer service, Cox & Cox washed their hands of the issue. They hid behind a standard warranty period, claimed a main load-bearing frame cracking wasn't an inherent defect, and refused to offer a repair, replacement, partial refund, or even sell spare parts. Their suggested solution was for me to pay out-of-pocket to repair a broken £1,500 sofa locally.
Their customer service model feels designed to wear customers down with unreasonable hurdles so they can evade liability for faulty products. A luxury sofa should last significantly longer than 16 months. Extremely disappointing quality and shocking post-purchase support. I will never buy from Cox & Cox again.
Order #002080062

Great delivery service from Alex, he called 15 minutes before arriving to confirm we were in and our location, he was polite, friendly and helpful, thank you!

I purchased an outside wall light which, upon receiving did not match what the "AI assistant" on the Cox&Cox website had advised (in fact the light had an integrated LED bulb, rather than a replaceable one which I wanted). I requested a return, however after 2 weeks of back and forth emails, they have now changed their mind and decided I must pay 6.95 postage costs (on top of the 6.95 already paid to receive it). I will never purchase from Cox and Cox again, and strongly advise anyone to be very cautious about anything their AI assistant tells you (or for that matter, their website descriptions).

Furniture damaged with the corner knocked off. Because we had taken a while to unpack it (around a month while we sold our old garden stuff), they told us to bog off.
Having said that, chairs are very nice as would be expected for the price.

Quick and helpful response by Mason to a stock question.

Great furniture, arrived quickly and Danyal and Faisal were great at getting everything upstairs without any problems. Would recommend.

Kyle in customer service was very polite and efficient and handled my query fully.

Myrie Has been very helpful and genuine throughout my ordering process. Thank you Myrie

Whilst I did eventually receive a refund for a delivery charge that had been wrongly withheld, dealing with customer service was one of the worst experiences I’ve ever had.

After several weeks and countless emails, I finally informed them that I was referring the dispute to my credit card provider—a step I wish I’d taken much earlier. Within hours of doing so, the refund was issued. Unfortunately, despite the time, effort and frustration involved, there was no apology for the poor service or the inconvenience caused.

Based on my experience, I would not recommend Cox & Cox. There are many retailers who value their customers far more, and I certainly won’t be ordering from them again.

Excellent communication. Instant response to queries.