Christopher Pratts Reviews 

6,457
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,177 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being extremely helpful, polite, and thoroughly knowledgeable when discussing various furniture options and specific room requirements. Many individuals highlight the exceptional customer service, noting that assistants provide detailed information and take plenty of time to understand individual needs. However, some customers also noted that the extensive selection of sofas, chairs, and other home furnishings makes browsing both comprehensive and straightforward for everyone. Visitors truly appreciate the relaxed showroom environment, where professional teams offer valuable guidance without ever applying any aggressive sales pressure during visits.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being welcoming, professional, and... See more

Product

People report positive experiences with product, highlighting the extensive range of stylish and high-quality... See more

Service

Consumers find service to be positive, highlighting knowledgeable and helpful staff who provide informative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Leeds store on Saturday 12th September and received excellent service. Upon arrival we were greeted by a member of the team and then allowed to browse the store without interruption, un... See more

Rated 5 out of 5 stars

We didnt realise the sheer size of the place but it disnoffer exactly what we needed and would go again. With wonderful customer service from David T, we felt well informed about products, but not ove... See more

Rated 5 out of 5 stars

We have been looking for a sofa for quite a while and my sister suggested Christopher Pratt. The store was well laid out with plenty of sofas to choose from . Craig came across to help us he was f... See more

Rated 5 out of 5 stars

We visited the store to buy furniture for our summerhouse - we spotted two sun loungers of exceptional quality. We finally decided to buy making several calls to Craig who responded promptly / informa... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Lighting Shop
  5. Living room shop

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6k reviews

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5.0

All reviews

(6,457)

1,142 reviews in the last 12 months

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Rated 5 out of 5 stars

Going the extra mile

In the best traditions of Christopher Pratts, salesperson Chris explored every avenue in meeting my very specific requirements in the lounge furniture department. This was by no means a case of buying something 'off the shelf'. I was absolutely delighted with the service.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service at Pratts

Absolutely fantastic service at Pratts. It is my go to place for all furniture and soft furnishings. The Store Director Paul Griffin is excellent with a great team around him. Very helpful and always meets my requirements on price and quality. Will return anytime I need anything for my home. Also a mention to the delivery teams at Pratts, efficient, on time, very careful when delivering your furniture, I cant fault anything regarding the store and service. Why go anywhere else....

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the first time we have bought something from Christopher Pratts. We were impressed by the extensive range and the friendly, efficient but not in the least bit pushy service. Particular thanks go to Chris and Dale and we are looking forward to our new sofas being delivered!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Leeds store visit July

We visited the store in Leeds yesterday to buy a corner sofa and chair. The staff greeted us and were happy to leave us to browse until we were ready to talk to them. Duncan Edwards was the sales person who dealt with our order. Duncan was very helpful, knowledgeable and thorough. We've bought from C Pratts previously and we've always found the staff to be helpful and considerate and definitely not pushy. Thank you Duncan and staff for all your help. We're looking forward to receiving our order in 6-8 weeks.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at an amazing…

Great experience at an amazing furniture store.
Dale was very helpful and answered all our questions well.
We bought a couch and a chair!
Thanks for your guidance Dale in helping us make the right decision.
Would definitely recommend this shop.
Also bought 2 lights!
Excellent service and professional.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience

We had a great experience. We visited the Leeds store a few times to decide on the right bed. David was very patient and helpful and gave us all the information we needed.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

This was the second time this year that…

This was the second time this year that we’ve ordered furniture from Pratts. We were so delighted the first time with the whole process that we have just ordered from Pratts again. On both occasions we were ably & professionally helped by Andy Aylesbury who knows his product & fully understands all aspects of the ordering process. We can’t wait for our delivery to arrive.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Relaxing and friendly feel instore

Relaxing and friendly feel instore. No pressured sales. Lovely well made furniture. Chris was very helpful, friendly and informative about the sofas and i was not rushed. Excellent service.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service from Pratts again.

We have over the years bought various items of furniture from Pratts.
It has always been a good experience with the staffs knowledge and manner being consistently good, today was no exception when we called in to look for a new suite with the view to buying.
We were attended to by Dale who was both friendly and knowledgeable on the stressless range of furniture, result was we left after purchasing a Sofa and 2 Reclining chairs.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Having visited several furniture stores…

Having visited several furniture stores this undoubtedly had the greatest choice.
We were allowed to browse with no interference, then when we needed assistance David Johnson was excellent at given advise on the products available, offers and price.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great store in Leeds

Great store in Leeds, easy parking, large floor space with loads of choice, found exactly what we wanted and purchased on the day.

Great sales support from Lisa - thankyou !

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Having being recommended Christopher Pratts by family after visiting several other sofa shops, it was such a better experience. You are left to browse at your own leisure but if help is needed, the staff are very helpful and a wealth of knowledge on all the products. We browsed the weekend before and came to order on the 28.06 and Craig remembered us from the previous weekend which was impressive with the number of interactions he must have in a week. He went above and beyond with his customer service and helped us with all aspects of getting the furniture we wanted. His product knowledge was brilliant too. Such a lovely experience and would thoroughly recommend anyone to shop here.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Made a number of visits to fine tune my choices, was assisted by David Johnson each time, who was very helpful and throughout the process

15 July 2026
Unprompted review
Rated 5 out of 5 stars

New Sofa Purchase

My mum has recently purchased a new sofa from Christopher Pratts. She dealt with Chris in the Leeds branch.

Chris wasn't pushy at all and very helpful

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Furniture store in Leeds

A very atttractive Furniture Store with its own car park in Leeds. We visited Christopher Pratts to find a very firm bed to replace my existing 10 year old super king divan. There was a huge selection of beds and Matty carefully explained the different types of mattresses and bases, plus the various options of drawers in the bases. I was able to lie on the beds to make sure that I was happy with the specially firm mattresses he was showing me. In fact we received excellent service including options of getting rid of my old bed, timing of delivery, guarantee etc.
In fact, the entire experience was stress-free and I would recommend others wanting furniture items to visit Christopher Pratt.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

A fantastic service until there is a…

A fantastic service until there is a fault .
Then pratts will do anything to blame the customer.
I’m still in my 12 month period and the experience today to try and get some one to come out and look at our faulty sofas has been beyond shocking .

22 July 2026
Unprompted review

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