Christopher Pratts Reviews 6,044

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, which made their shopping experience pleasant and stress-free. Many appreciate the personalized approach and the absence of pushy sales tactics, allowing them to browse and make decisions at their own pace. The service, product selection, and overall user experience are frequently highlighted as excellent. However, some customers also noted issues with product quality and delivery. One person experienced a manufacturing fault with a chair, including a scratch and a tear in the leather, and was dissatisfied with the resolution process, citing a long wait for a replacement and a lack of goodwill gesture.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Product

Consumers generally express satisfaction with the products, highlighting the wide variety and quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, patient, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many consumers praise the efficiency, helpfulness,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Duncan today for being extremely patient and incredibly helpful as we purchased multiple sofas for our new home. He was very professional and offered lots of helpful tips and guid... See more

Rated 5 out of 5 stars

We can't thank Duncan Edwards enough at the Leeds store, helping us choose our perfect sofa and chair. He was very helpful , gave us time to think about our purchase and was there when we needed him... See more

Rated 5 out of 5 stars

An absolute brilliant furniture with a large selection of brands and unique items for home and garden. The store in Leeds is immaculate and spotless, making everything look presentable. Staff very fri... See more

Rated 5 out of 5 stars

David T was a great help when we were looking for a new mattress. He provided the information we needed to help us make a decision on what to buy and found the mattresses for us that fulfilled our cri... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Lighting Shop
  5. Living room shop

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Excellent

We recently bought a bedroom set from Christopher Pratts. As a returning customer we are always very impressed with the service, choice and quality of the products on offer. David T was excellent, very patient with us, incredibly knowledgeable and insightful and went the extra mile.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

We had a great experience with Chris Barrowclough who helped us find a new single-seater sofa to match our existing one. He went above and beyond, taking the time to carefully understand what we needed and making sure the match was just right. Nothing felt like too much trouble, and his patience and attention to detail really stood out. On top of that, he managed to secure us a very good deal. We really appreciate the excellent service and would highly recommend them!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

My favourite furniture shop.

Great help from Craig who explained about the viborg range and how to take care of it. Beautiful range of quality sofas and furniture displayed and a pleasure to look round the store. Delicious coffee whilst reviewing your decision.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Cristopher Pratts highly recommended.

Cristopher Pratts was recommended to me by a family member. I visited the store and was impressed with the service I received. The assistant Matty Kielb was very informative and friendly. He had only recently started but was very patient. I was thrilled to purchase an ex display model at half price.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, so much choice selecting a sofa can be overwhelming. I was helped by Craig and I soon found a sofa that I was delighted with. I have been looking for a new sofas for some time and can’t believe I have found something I like at last. I ordered them immediately. Thank you Craig.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Richard

Came in with my elderly mum this afternoon and met a lovely chap called Richard who looked after my mum, took time to explain everything to her. Top man

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and welcoming experience…

Very friendly and welcoming experience not pushy just left you to browse Chris our sales adviser was very friendly and professional will be recommending to my friends and family and will definitely coming back in the future
Thanks again

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Leeds store

An absolute brilliant furniture with a large selection of brands and unique items for home and garden. The store in Leeds is immaculate and spotless, making everything look presentable. Staff very friendly, all saying hello and Lisa who showed us the garden set on our first visit and Chris who sold us an Ercol set were so helpful and personable. Chris was efficient and sorted out everything making sure we were 100% ok with our purchases. Real pleasure buying our garden and living room sets. Highly recommend a visit..not seen a selection like they have anywhere else.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from beinginning…

Fantastic experience from beinginning to end. First time we have purchased from
Christopher Pratts and we will definitely be using them again. Genuine sales person, Chris from the Leeds store was fantastic. He wasn't pushy at all and seemed to genuinely understand what we needed and wanted. Would highly recommend.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and helpful staff

All staff were very helpful especially Andy Aylesbury. Andy advised us on which was the best arm chair for my elderly mother. Without his help we would have probably bought a different chair that would not have been fit for purpose. It’s nice to meet professional staff who give you time and advice without pressure or rushing.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Sofa purchase

Everything about our first time experience with Christopher Pratts was excellent. Our sales person, Lisa Berry talked us very carefully through each stage of the sale. Would definitely recommend.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Lounge and dining room furniture

We went to the Leeds store looking for lounge and dining furniture. Lisa approached us, but gave us time and space to look around without any pressure to buy. We returned to order everything we wanted a couple of days later. Lisa's product knowledge and advice was invaluable in our decision making. It was a pleasure to receive such a high standard of customer service from a very friendly member of staff. Thank you Lisa.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Garden Furniture Purchase

Lisa Berry attended to us in the showroom - she was very welcoming, answered all our questions and demonstrated all the features of the furniture we purchased. Purchase process was straight forward and quick. A very good experience

31 March 2026
Unprompted review

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