Christopher Pratts Reviews 6,046

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive product knowledge, which made their shopping experience pleasant and stress-free. Many appreciate the personalized approach and the absence of pushy sales tactics, allowing them to browse and make decisions at their own pace. The service, product selection, and overall user experience are frequently highlighted as excellent. However, some customers also noted issues with product quality and delivery. One person experienced a manufacturing fault with a chair, including a scratch and a tear in the leather, and was dissatisfied with the resolution process, citing a long wait for a replacement and a lack of goodwill gesture.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Product

Consumers generally express satisfaction with the products, highlighting the wide variety and quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, patient, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many consumers praise the efficiency, helpfulness,... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Duncan today for being extremely patient and incredibly helpful as we purchased multiple sofas for our new home. He was very professional and offered lots of helpful tips and guid... See more

Rated 5 out of 5 stars

We can't thank Duncan Edwards enough at the Leeds store, helping us choose our perfect sofa and chair. He was very helpful , gave us time to think about our purchase and was there when we needed him... See more

Rated 5 out of 5 stars

An absolute brilliant furniture with a large selection of brands and unique items for home and garden. The store in Leeds is immaculate and spotless, making everything look presentable. Staff very fri... See more

Rated 5 out of 5 stars

David T was a great help when we were looking for a new mattress. He provided the information we needed to help us make a decision on what to buy and found the mattresses for us that fulfilled our cri... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Interior designer
  4. Lighting Shop
  5. Living room shop

Information provided by various external sources

Our Philosophy: "The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

cpratts.co.uk

Written by the company

‘as its reputation for quality and service grew so too did Christopher Pratts’
In keeping with the beliefs and principles of its founder, Christopher Pratts has created the largest and most comprehensive furniture experience in the country.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Christopher Pratts is an established business. We have been successfully serving our local community for over 160 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

When buying furniture my first thought…

When buying furniture my first thought is: Let’s go to Christopher Pratt’s. We have always, for over 20 years anyway, had excellent service and furniture from them. We still have most of the furniture we bought over 20 years ago. It’s stylish, well made and good quality. They are very knowledgeable about the products and present themselves in a professional but friendly and helpful manner. David Johnson was just that very sales person today when we were buying a new corner sofa, he had lots of ideas that were very helpful to us in making the right decisions for us. Thank you so much David

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Shop

There is lots of parking but we walked from Leeds City Centre, it took less than 10 mins.
The shop layout is great with good displays of nice furniture. We were looking for a new mattress and although I had done some research, Mark H was extremely helpful and gave us some good alternatives. We purchased a mattress which was a quick and easy process and are looking forward to taking delivery.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellence

Decided to ‘go have a look’ at where both sets of parents have bought their sofas from and now fully understand why. The service we received from Mark H was excellent. He was knowledgeable, friendly and not pushy at all. My husband being a true Yorkshire man took them up on the price promise and we received a refund on the difference for our sofa without a quibble.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service. My mother, who is 91, was looking for a new bed following a change of residence. She wanted another Tempur bed similar to the one she bought from Pratts ten years ago. Mark H took the time to investigate what she bought last time, and then explained the features and benefits of the modern versions. He was patient, very polite and clearly very knowledgeable. She left a very happy lady! Thank you.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Super service to match quality product!

I was very happy indeed with the service I received every step of the way from Pratts when I bought my new mattress from them: from David the in-store salesman who gave me the info and space I needed to choose which one was right for me...to Jacqueline who called to arrange the delivery date...to the guys who brought me my new mattress and took my old one away...I'm a happy customer!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from Criag

We recently purchased a G-Plan sofa from Christopher Pratts in Leeds and had a fantastic experience from start to finish.

Craig, who assisted us, provided excellent customer service. He was very knowledgeable about the products and made some great recommendations without ever being pushy. We really appreciated that he gave us the time and space to make the right decision for us.

He was friendly, personable, and made the whole process feel relaxed and enjoyable. Thank you, Craig, for your help!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a new suite and…

We were looking for a new suite and looked downstairs first and wasn’t harassed by pushy sales staff. We they went to look upstairs and met Dale who was very helpful, gave advice but left us to look around and was there to explain anything when needed. We eventually chose two 2 seater sofas and chair. Throughout the process Dale was brilliant and very knowledgeable and helpful. We’ve also looked at carpets and are in the midst if deciding which to go for and Joshua is being very helpful. He’s been out to measure up and he’s advised on quality and underlay etc. we’ve also met Richard who helped when we revisited to find Dale for us as we decided to order a footstool to match new suite. All this went very smoothly and I love this shop. Would highly recommend them and also has a free car park which is great.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Craig at Christopher Pratts Leeds

We had a fantastic experience shopping for a new suite at Christopher Pratts in Leeds, all thanks to Craig Thornton-Fletcher. From the moment we walked in, he was welcoming, knowledgeable and genuinely helpful. Craig offered great advice and guided us through options with expertise and patience. His friendly, professional approach stood out. Thanks to Craig, the whole experience was a pleasure from start to finish.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Dale Williamson is outstanding

Dale Williamson From the Leeds branch is an outstanding individual, he provided my wife and I perfect service when ordering a custom sofa.
Installation by the team was perfection, protected and cleaned after installation, highly recommended.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

The absolute 'go to' company for your furniture!

Whenever I think furniture of any type, I think Christopher Pratt's and they never let me down! Always a lovely experience even just to walk around the store. I have bought many items over the years and recently my daughter and her partner spent hours deciding on a sofa, bed and bedroom furniture, without any hassle, just incredible patience from Duncan - what a top guy! At least they are now convinced to use Christopher Pratt's in the future and if you're reading this, hope you will be too - you won't regret it!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Richard super professional

We have been taken care by Richard Sanderson which is always super professional and prepared. All other staff quite rude waiting for us to leave in front of the exit at 4:50pm

14 December 2025
Unprompted review

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