Christopher Pratts Reviews 6,048

Great customer service from Mark H.
Very friendly, knew his product info, explained the processes, and found out info about styles, prices and configurations quickly.

We loved walking round without being hassled by sales staff.
When we did need help Lisa was immediately available and had great subject knowledge.
She made the process easy and enjoyable

Just bought a rug. excellent customer service from Chris Julie and Anne.

We were looking around Christopher Pratts and found sofas that we liked. Dale came over and in ten minutes had answered all our questions and provided information on the manufacturer and the products range. This was done in conversation not in a pushy manner. Dale provided the sizes of the sofas and we went home measured up and phoned in our order the next day. A very pleasant buying experience.

If you are looking for a furniture company who give 1st class customer service, look no further than Christopher Pratts of Leeds. We were so lucky to be served by Craig Thornton, his knowledge is 100% on every product in the shop, he was also very friendly.
After experiencing a manufacturing fault, Ameldar from customer service and Tamsin ? (The store manager),sorted our issue in a matter of hours. A massive thankyou to all three. We will certainly shop at this store again in the future,
Many thanks.

Andy Aylesbury is a highly knowledgeable sales-person. He knows his stock intimately and has a pleasant and patient attitude to customers.
He made our visit to the store a pleasurable experience.

Great customer service, very helpful staff. Competitive pricing

Timely and expert service
Duncan Edwards was amazing .. we are already planning our next purchases.

I would like to say a BIG thank you for the customer service I received from Andy Aylesbury. I recently purchased 2 wardrobes from the store and Andy went out of his way to ensure I received all the relevant information before my purchase. I will continue to tell people what fabulous customer service I receive whenever I visit. Whether I purchase an item or not. Thankyou.

We have visited several furniture shops in our search for new living room furniture but nothing had hit the spot. We had resigned ourselves to new covers on a ten year old sofa and find a new recliner. Christopher Pratt’s had an enticing range and we found just what we were looking for (sofa and chair) at a good price. The staff weren’t pushy and David served us with professionalism.

Duncan was the salesperson who helped us today. He was extremely knowledgeable, very friendly and patient.
Nothing was too much trouble.
All the questions we asked and more besides were answered to our satisfaction.
One of the best things about the store is its accessibility including parking, getting around the store and toilet facilities.
Would not hesitate to recommend the store, very professional and trustworthy.
We will definitely shop here again.

Christopher Pratts
We are extremely satisfied with the Dining Set we placed the order on 29 Jan 2026 from Christopher Pratts. DALE worked out an good deal for us that we still appreciate months later. Even with the delay in reviewing, I can confidently say the quality and value have exceeded our expectations.

We were so satisfied with our first experience with him that we just returned to place an order on 15 Feb 2026 for a leather sofa with him. DALE consistently works out an incredible deal for us and has earned our complete trust for these high-ticket purchases. Even with my delay in reviewing, I can confidently say that his professionalism and the quality of the furniture are top-notch. Highly recommend asking for Dale!

We recently visited Christopher Pratts, Leeds and had the pleasure of meeting Mark H who helped us pick the perfect couple of sofas for our home. He went above and beyond to find various different options to help us customize our order to meet our needs in matching our decor, and gave us plenty of time and space to make our decision (whilst we wandered around the store trying the swatch combinations in different lighting conditions)!

He was friendly, helpful, easy to talk to and we did not feel pressured in anyway at all. Mark has made us feel valued as customers and has made the entire process stress-free.

Thank you, Mark, for taking care of us with your exceptional customer service.

Duncan was very helpful, We were looking for a specific size and type of table, he knew his products and gave us the information we needed. Thank you

We were looking for a small sofa to fill a space in our L-shaped hall. Lisa and Chris were both very pleasant and helpful in helping us to make an informed choice. 5 stars on all fronts.

Christopher Pratts
I’m very late in posting this, but I couldn't let Duncan's excellent service go unrecognized. We purchased our Furniture(large sofa) from them a few months ago (Nov 2025), and they gave us an incredible deal that we still appreciate today. Not only was the initial experience stress-free and professional.
But every single time we walk into the store, we come across Duncan and we are greeted with the biggest, most welcoming smile. It makes the entire shopping process so much more enjoyable. We are completely satisfied with the service provided by Duncan.
The very next day we placed another order.
"Highly recommend!"
-Shiva

“David Tolcahrd was absolutely fantastic in helping us choose our new mattress. He was incredibly knowledgeable, patient, and made the whole process so much easier. His friendly approach and expert guidance gave us real confidence in our choice. Highly recommend – thank you, David!”

We visited the Leeds showroom looking for a new bed, Lynne was very helpful and knowledgeable about their products, on our return to purchase, Dale was also helpful and gave us the information and space to decide what we needed.
We also ended up buying a table and chairs and coffee table with Chris's assistance, he was very helpful in us making the right decision for the type and size of the table and knew all about their products. It was a great shopping experience.
Many thanks
Michael and Yvonne

Another trip to Christopher pratts Leeds and the same exceptional service from Craig & Tamsyn thank you both so much for all your help

Our first visit to the store. Lisa was really helpful in assisting us when buying our furniture. She helped in choosing sizes, colours and materials of our sofas.
All staff in the store were friendly and helpful