The price and delivery detail was good. However we had to be away when the delivery was scheduled. We left additional details with a helpful customer services member of staff, for the driver to ac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This Company is brilliant and would recommend them to anyone. We have used them for our heating oil for the past 12 years as they are local and can’t fault them. Prices are always the best they can gi... See more
Company replied
Have used this company since we moved to Suffolk nearly 7 years ago, using oil was a totally new experience for us but we've managed. The staff on the phone and drivers are friendly and informed web... See more
Company replied
Hi, excellent service as always, thank you. Could you ask the office that sent the delivery date confirmation to use the English date format please? They obviously used American as I was told the del... See more
Company replied
Company details
Information provided by various external sources
CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuel to domestic, commercial and agricultural clients across East Anglia. Today a staggering 50,000 homes and businesses throughout the East of England now rely on CPS Fuels to supply their fuel requirements, whether that’s; Heating Oil Gas Oil Derv Paraffin Kerosene Farm Diesel Lubricants Solid Fuels CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery. Don’t order until you’ve spoken to CPS.
We're local, we're best, we're CPS
Written by the company
- We're local
- CPS Fuels is proud to be a truly local and established family firm, that provides competitive pricing all year round. With local depots across the East, a large fleet operated by experienced drivers you can be sure of a timely delivery.
- We're best
- CPS Fuels has grown from small beginnings back in 1970, to one of the Easts largest independent fuel suppliers. Supplying heating oil and commercial fuels to domestic, commercial and agricultural clients across East Anglia. As our business and range of products has grown, CPS Fuels has also built a reputation for being reliable, friendly and trustworthy.
- We're CPS
- All of the CPS family take great pride in building on the companies’ reputation for being reliable, friendly and trustworthy. The team here at CPS are passionate about providing the best price and service to all our customers.
- Your local Jet Distributor
- CPS is proud to be an approved distributor of Jet, giving our customers the benefit of Jets global brand and product security, delivered by friendly people with great local knowledge.
- Hello Mister C
- Mister C is the friendly mascot that has worked with our local depot teams over the past several decades. Today Mister C still gets out and about from time to time and you may be lucky enough to see him supporting a local charitable cause or getting involved in a community project or two.
Contact info
Stanfield Road, NR18 9QY, Wymondham, United Kingdom
- 01953 713950
- domestic@cpsfuels.co.uk
- www.cpsfuels.co.uk
4.4
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I always get a good friendly and…
I always get a good friendly and helpful service. Thank you all!
30 April 2026
Reply from CPS Fuels
Thank you for ordering your heating oil with us and many thanks for your feedback, it is very much appreciated.
You failed to advise of delivery as…
You failed to advise of delivery as requested resulting in delay for your delivery driver while gates and the tank were unlocked.
Our last two deliveries have not been as good as usual even at a relatively quiet time of year.
30 April 2026
Reply from CPS Fuels
Many thanks for your feed back, i have checked your account and can see a text message was sent on both occasions. one on the 1st and one on the 5th. Please feel free to contact us to confirm we have the correct number for you.
Every delivery has always been within a…
Every delivery has always been within a week of my order. The service is no hassle.
14 April 2026
Reply from CPS Fuels
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review. Your support is greatly appreciated.
Ordered online
Ordered online, easy process, delivered before estimated date, very happy
14 April 2026
Efficient and friendly
Driver so helpful and friendly taking care not to upset any of our plants - much appreciated!
6 May 2026
Unprompted review
Always a good service
3 April 2026
What went wrong was that my order was…
What went wrong was that my order was paid for and then because of the oil crisis CPS conveniantely suspended my order and gave me 3 options none of which were really good. I feel I have been screwed over as were a lot of people and charged almost double the amount I had already paid. I feel that this action taken by CPS was very sanicle and calculated to make them a lot more money off of the backs of people who had already paid up front for their heating oil. I have always used CPS for my heating oil and had remained a loyal customer, but it seems that loyalty counts for nothing. If i could give less than one star I would.
3 March 2026
Reply from CPS Fuels
Good afternoon,
Many thanks for your feed back, and apologies in the way things were handled. During the timespan 28/02/2025 to 03/03/2026 prices were being honoured and refunds are being raised for any additional payment taken. I have flagged your details with our accounts team, and a refund will be raised for you today.
Please accept our apologies in the delay.
Ordered on line was given an approx…
Ordered on line was given an approx delivery date.
Fuel arrived quite a bit earlier.
13 April 2026
Reply from CPS Fuels
We are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review. Your support is greatly appreciated.
Efficient and reliable
2 April 2026
Reply from CPS Fuels
Thank you for leaving us your positive feedback, we are glad you were happy with the service that we offer & a price that you were happy with.
Excellent service
Text updates.
Order was delivered much sooner than expected which was great.
19 March 2026
Our service is normally really good…
Our service is normally really good with this company. Unfortunately this time round I had a date for delivery but they failed to arrive. I was told they couldn't gain access although we were in all day. The oil arrived a week later. We had run out of oil so had no heating or hot water. I felt that customer service could have been better but we were just fobbed off with they couldn't gain access but couldn't say why.
6 April 2026
order made and delivery two days later
order made and delivery two days later. I hope you can manage the same again!
4 April 2026
Been using CPS for 8 years and no…
Been using CPS for 8 years and no problem with them to date.
30 March 2026
Delivery well within the time stated
Delivery well within the time stated. Delivery received before the stated time. No problem to report.
16 April 2026
Ordering online easy.Good to get txt…
Ordering online easy.Good to get txt the day before delivery.As usual friendly delivery driver.
7 April 2026
Delivery comments …
Delivery made in good time following order. Driver was friendly, cheerful, efficient and there were no problems at all.
27 March 2026
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