Craghoppers Reviews 

12,984
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the products, often highlighting comfortable fits, thoughtful designs, and beneficial features like insect repellent. Many appreciate the good value for money, especially during sales, and find the ordering process easy and efficient. Reviewers frequently commend the quick and prompt delivery service, noting well-packaged items and smooth exchanges. However, some people were dissatisfied with delivery services, mentioning issues with delayed or missing orders, particularly when handled by specific couriers. A few customers also experienced quality problems with certain items, such as poor boot construction, color fading on shorts, or failing pocket zips. Additionally, some reviewers noted inconsistencies with sizing, finding items either too small or too large compared to expectations.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as excellent, hard-wearing, and... See more

Quality

Customers generally report positive experiences with product quality, often describing items as excellent,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick dispatch and delivery... See more

Order

Users describe positive interactions with order, highlighting an easy and smooth ordering process, with items... See more

Price

Customers consistently note positive experiences with price, frequently mentioning reduced prices, sales, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful quality. Very comfortable, I opted for size M/L so I have full coverage around my neck area and face. Super for the current heat wave we are experiencing , full protection from the sun whil... See more

Rated 5 out of 5 stars

Third time buying from Craghoppers on line. Items I bought were reduced in price. Great quality as usual. Always purchased craghoppers from my local Debnams store but unfortunately it closed so now I... See more

Rated 5 out of 5 stars

This is my second pair of Craghoppers walking shoes; the first pair was superb , lasting me almost three years of walking around seven miles per day. The Craghoppers store in Buxton didn’t have my... See more

Rated 5 out of 5 stars

Great products, sizes are good and the offer saved me money. I have had Craghopper clothing in the past and find it excellent, hard wearing and long lasting. The ordering process was very easy and del... See more


Company details

  1. #276 of 600 best companies in Clothing Shop
  2. #71 of 130 best companies in Activewear shop
  3. #58 of 87 best companies in Outdoor sports shop

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13k reviews

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4.5

All reviews

(12,984)

4,500 reviews in the last 12 months

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Rated 1 out of 5 stars

size does not represent European sizes

size does not represent European sizes
i ordered 42 regular . it said 42 but was undersized.
also the leg length was long , not regular

not happy with performance
would not recommend you

13 July 2026
Craghoppers logo

Reply from Craghoppers

Hi John,

Thank you for taking the time to share your review.

We are sorry to hear of your experience and will be in touch with you directly to discuss this further.

Thank you again for your review,​ and we look forward to speaking to you soon.

Kind Regards,
Olivia

Craghoppers Customer Services Team

Rated 4 out of 5 stars

Far too big.

Ordered two T shirts and sized down (usually a 14) as they were a relaxed fit. Unfortunately, they had to be returned as they were miles too big. Debated to order a size 10 but decided against doing so. Shame as they were a lovely, soft material and looked very nice.

12 April 2026
Rated 5 out of 5 stars

Craghoppers Nosilife is a fabulous product.

We can't rate Craghoppers Nosilife clothing high enough. I have not had a mosi bite since wearing them! - and that's after having been savaged by them.
I have to say that the service is excellent - I had an issue with something and they were very honourable and was very happy with the service. For what you're getting, the price is very reasonable. From a very happy customer!

10 July 2026
Rated 5 out of 5 stars

Good clothes

Good clothes, especially like the adjustable waist trousers which makes all the difference between falling down and fitting perfectly! Fast refund for returns (ordered several sizes for fit).

5 July 2026
Rated 1 out of 5 stars

Still trying to return part of my order…

Still trying to return part of my order - via courier collection . After one no show to pick up, collection was re scheduled for tomorrow. Today I received 5 confusing emails around a collection today. Yet the parcel is still here - shambolic.

5 July 2026
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Reply from Craghoppers

Hi,

Thank you for sharing your experience. I can see that the collection has been rebooked for today. If this should fail, please do contact us directly and we can investigate further.

Kind regards,
Robynne

Rated 1 out of 5 stars

I purchased a pair of trousers for…



I purchased a pair of trousers for £100, expecting the quality that the brand is known for. After just one day of normal use, the fabric around the bottom came apart. This is completely unacceptable for a premium outdoor brand.

I contacted customer service expecting a replacement or a refund for a clearly faulty product. Instead, they refused to help because I had the order forwarded from the UK to Dubai through a shipping company. They insisted that I arrange and pay for the return shipping myself, despite the product being defective.

I have already paid international shipping and customs charges, and I have placed two separate orders with Craghoppers because I trusted their products. Rather than standing behind the quality of what they sell, they simply referred me to their return policy.

A manufacturing defect is not the same as a change-of-mind return. Customers should not have to bear the cost and inconvenience of returning a faulty item.

I expected much better from a brand with Craghoppers’ reputation. Sadly, both the product quality and customer service have been a huge disappointment. I will not be purchasing from them again unless they resolve this matter fairly.

12 July 2026
Unprompted review
Craghoppers logo

Reply from Craghoppers

Hi

Thank you for taking the time to share your review.

We are sorry to hear of your experience. Please do contact us directly for assistance.

https://www.craghoppers.com/customer-service-hub/contact-us/

Thank you again for your review and we look forward to speaking to you soon.

Kind Regards,
Robynne

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