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Crazy Neon Reviews 

331
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how happy they are with the stunning craftsmanship, vibrant colors, and overall high quality of their custom neon signs. Consumers also love that the delivery is exceptionally fast, and they truly appreciate how helpful the staff is during the entire design process. However, some reviewers were not happy with the customer service, noting issues with communication and difficult interactions. A few people experienced unexpected delays with their delivery schedules and mentioned receiving damaged items or poorly built products that caused significant frustration and required extra effort to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing craftsmanship, precise customization, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and on time... See more

Customer service

Users describe ambiguous interactions with customer service, noting that agents answered questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful customer service, process was easy and the craftsmanship of our sign was amazing! We get so many compliments on our sign and ask where we got it from. We immediately refer them to Crazy N... See more

Rated 5 out of 5 stars

I was looking for something to complete my wife's cozy cove with, trying to find something to make a statement. I came up with looking for a personal sign with a twist and , I found Crazy Neon Sign in... See more

Rated 5 out of 5 stars

I have purchased 3 separate products from Crazy Neon. ( and I am in the sign business in Billings Montana. ) I will continue to do so. The craftsmanship is outstanding, the communication is BETTER tha... See more

Rated 5 out of 5 stars

Communication was a 10/10 and my sign came in excellent, exactly how I wanted. So glad I chose Crazy Neon they did amazing and were very accommodating!


Company details

  1. Neon sign shop
  2. also in
  3. Lighting Shop
  4. Sign shop

Written by the company

We want you to show the world of colors with the true magic of neon lights. And that's why we created Crazyneon—to give you the chance to completely personalize your area. We have a large team of creative individuals who go above and beyond to provide you with the greatest neon signs possible. We make sure that no customer leaves without the elegance of these presents, thanks to our global presence. Crazyneon is not just a company that offers bespoke neon sign services; it is also a concept that guarantees infinite fun and creativity with LED neon sign supplies, allowing you to express your imagination with your business, office, or home decor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(331)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly as requested

I gave them an image, an idea and the colors I wanted, and they very quickly delivered to me an eye popping sign! We are in love with it and it was so fast considering were it was coming from. Thank you!

12 August 2023
Rated 5 out of 5 stars

Polite

Polite, informative, order was as expected, met every expectation, and was delivered promptly.

18 August 2023
Crazy Neon logo

Reply from Crazy Neon

Thanks, your appreciation means a lot.

Rated 5 out of 5 stars

Quick Turnaround

We needed a custom rush order and this team delivered! They were friendly and made sure the product was exactly to our liking.

18 August 2023
Crazy Neon logo

Reply from Crazy Neon

Thanks, we appreciate your kind words of recognition.

Rated 5 out of 5 stars

I requested a quote over this last…

I requested a quote over this last weekend and had it first thing Monday. After a quick back and forth with customer service I ordered the item and am pending the finished product at this time. So far a great experience. —- to be continued

Item received and better than anticipated.

14 August 2023
Rated 5 out of 5 stars

The person who dealt with me was…

The person who dealt with me was professional, courteous and prompt. Thank you so much my name is Tom Daddario.
Very professional company. Please try to expedite my order as quickly as you can. Thank you.

15 August 2023
Crazy Neon logo

Reply from Crazy Neon

Thanks, we appreciate your kind words of recognition.

Rated 1 out of 5 stars

My card information got stolen from…

My card information got stolen from this site . I am 100% sure of this. It’s not worth it even if the sign was good.

30 June 2023
Crazy Neon logo

Reply from Crazy Neon

Dear Julia, we are extremely sorry for the issue you are facing. But you can be sure that your card information can not leaked from our end, as we use a highly secured Shopify payment gateway and we are not exposed to customer credit card details by the payment gateway at all. Please be sure none of our employees can see, receive or read your card details. We can only see the payment method used and the amount transacted. Hope this clarifies.

Rated 5 out of 5 stars

Order

So far my experience in this order has been easy, fast and with great customer service.
I will await delivery of my sign for my final overall experience.

11 August 2023
Rated 5 out of 5 stars

Super fast

Super fast! Will definitely be using them for all my Lighting needs

7 August 2023
Crazy Neon logo

Reply from Crazy Neon

Thanks, we appreciate your kind words of recognition.

Rated 5 out of 5 stars

Just an all around great experience

Everything about this order from start to finish was incredible. I was given an immediate quote, but once I reached out to customer service to change a few things, I was given an updated quote without issue. Everyone I spoke to was very nice and very helpful. The pricing was so reasonable, especially compared to some of the other quotes I received. The sign itself arrived quickly and it was packaged very well. We were worried because the outside box was beat up, however the sign was perfect. Also, this is a small thing, but the wiring on the back of the sign was SO neat and orderly, it really appealed to my OCD. Would definitely order from here again.

1 June 2023

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