Banner for Crazy Neon

Crazy Neon Reviews 

331
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how happy they are with the stunning craftsmanship, vibrant colors, and overall high quality of their custom neon signs. Consumers also love that the delivery is exceptionally fast, and they truly appreciate how helpful the staff is during the entire design process. However, some reviewers were not happy with the customer service, noting issues with communication and difficult interactions. A few people experienced unexpected delays with their delivery schedules and mentioned receiving damaged items or poorly built products that caused significant frustration and required extra effort to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting the amazing craftsmanship, precise customization, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and on time... See more

Customer service

Users describe ambiguous interactions with customer service, noting that agents answered questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful customer service, process was easy and the craftsmanship of our sign was amazing! We get so many compliments on our sign and ask where we got it from. We immediately refer them to Crazy N... See more

Rated 5 out of 5 stars

I was looking for something to complete my wife's cozy cove with, trying to find something to make a statement. I came up with looking for a personal sign with a twist and , I found Crazy Neon Sign in... See more

Rated 5 out of 5 stars

I have purchased 3 separate products from Crazy Neon. ( and I am in the sign business in Billings Montana. ) I will continue to do so. The craftsmanship is outstanding, the communication is BETTER tha... See more

Rated 5 out of 5 stars

Communication was a 10/10 and my sign came in excellent, exactly how I wanted. So glad I chose Crazy Neon they did amazing and were very accommodating!


Company details

  1. Neon sign shop
  2. also in
  3. Lighting Shop
  4. Sign shop

Written by the company

We want you to show the world of colors with the true magic of neon lights. And that's why we created Crazyneon—to give you the chance to completely personalize your area. We have a large team of creative individuals who go above and beyond to provide you with the greatest neon signs possible. We make sure that no customer leaves without the elegance of these presents, thanks to our global presence. Crazyneon is not just a company that offers bespoke neon sign services; it is also a concept that guarantees infinite fun and creativity with LED neon sign supplies, allowing you to express your imagination with your business, office, or home decor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(331)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Expectations Greatly Met....

After doing much research in choosing a company to meet our needs for a business neon sign, we are happy to say we chose a great one! The customer service was amazing and quick to respond to our emails! The sign is beautiful and has definitely met our expectations!

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Use CRAZYNEON for your Signage!

What a delightful experience to work with a company that is responsive in every way! There was no waiting days for replies and once we settled on a final design it was manufactured and shipped promptly. And, we could not be happier with the result!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

I needed a personalized sign that I…

I needed a personalized sign that I could not describe through the website. I called the number provided and was immediately helped by a nice young man who had me text a picture that I had drawn of my project. After a couple of mock ups, by the CrazyNeon team they made a sign that was perfect. The turnaround time was very quick and my sign arrived safely, works perfect and I could not be happier with the results. I would definitely recommend this company and use them again in the future.

29 August 2023
Rated 5 out of 5 stars

Neon Sign for my Grandson

I purchased a neon sign for my grandson for his 16th birthday. I designed it, worked on it with your online team and found the process to be seamless. The sign was perfect and your team gave me a good price and speedy delivery. Thank you!

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Exactly as the mockup!

Exactly as the mockup!
My request returned a fairly quick response with a mockup of the design I was requesting. I didn't have a logo or anything but described what I was looking for. Details I may have forgotten were quickly changed per my request. I figured the design was digital and my light would only resemble the mockup. I was a little concerned when I saw it delivered but it was packaged very safe and secure. Item was in perfect condition considering the distance traveled. OMG! It came EXACTLY like the mockup, with a dimmer, and the size I requested. It is so cool looking. I am impressed. The chain is a little longer than I expected so I can either change it out or cut this one. I am very, very happy with this purchase.

28 August 2023
Rated 5 out of 5 stars

Good Product

My experience with crazyneon.com was fantastic! Their user-friendly website, excellent customer service, and high-quality neon sign exceeded my expectations. They offer extensive customization options, making it easy to create a personalized neon sign. I highly recommend them!

31 August 2023
Rated 5 out of 5 stars

Incredible service and amazing product!

This is perhaps one of the single best experiences I have had with an online merchant, EVER!
With every question I had, there was a very quick and clear answer. The responsiveness was exceptional. Then, I ended up needing our sign for an event with a quick turnaround time. Their product arrived a day EARLY (yes, I paid for expedited shipping, but still...).
We all eagerly gathered just now to open the box which was packaged so expertly it protected the fragile piece on it's long "around the world" trip.
The sign is breathtaking and EXACTLY as described. The craftsmen made all the changes we requested from the original mock up, to perfection.
This will be a stunning addition to our event and a treasured keepsake afterwards.
I don't usually write reviews, but this experience demanded one.
Thank you!

22 August 2023
Rated 2 out of 5 stars

do not recommend

The sign was generally well made, but it was shipped completely filthy. Whoever assembled it did not clean it very well before shipping it and some of the fingerprints on the clear portion of the sign will not wipe of no matter what I use, they appear to be some kind of chemical that etched itself into the plexiglass. It will work so I'm not going to deal with 3rd world customer service trying to return it. I should have done more reasearch about where the item was manufactured. I do not recommend, look for a stateside manufacturer.

27 August 2023
Unprompted review
Crazy Neon logo

Reply from Crazy Neon

Dear Dustin, We regret learning about the cleanliness matter you've encountered. The problem is of great concern to us since we do not deliver products with such issues to our customers. We recommend contacting our Customer Support email at hello@crazyneon.com and sending pictures of the fingerprint marks on the sign. This will enable us to offer you the most optimal resolution from our side. Thanks

Rated 1 out of 5 stars

Absolutely terrible company and poor…

Absolutely terrible company and poor quality product

24 August 2023
Crazy Neon logo

Reply from Crazy Neon

Hi, we are surprised to receive your review about the product.
We haven't received any complaint from you on our customer support email / phone number.

This sign was received by you as a part of our marketing association, free of cost and you chose to pay for the sign post 2 months of having it, when you weren't able to fulfil the committed deliverables. Should have been any issue with the quality of the product, you would have not made the payment.

Regardless, your sign is still under warranty, and we will resolve any actual issue you are facing with the sign. Please reach out to us on hello@crazyneon.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look