I have bought two watches at the moment. Had no problems with payment through PayPal and no problems with shipping. Prepaid shipping with taxes and I got the package delivered within 4-5 days to Norwa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First buy from Creation Watches and have been very impressed. The watch we wanted was out of stock everywhere, Creation Watches had it and at a slightly lower price than most. The communication was ex... See more
Company replied
Seamless purchase with multiple tracking checkpoints. Product as advertised and arrived in clean (new) condition. Sidenote: various identity checkpoints was a little bit of a surprise - but appreci... See more
Company replied
Bought a Ratio Freediver off them (from France). Day/date function failed within weeks. Customer service via email was superb. They sent me a pre paid return label, swift refund but decided to buy a... See more
Company replied
Company details
About CreationWatches
Written by the company
Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.
Visit Our Website Contact US
Contact info
United States
- cs@creationwatches.com
- www.creationwatches.com
4.5
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent transaction.fast delivery and…
Excellent transaction.fast delivery and watch is in perfect condition.
18 June 2026
Reply from CreationWatches
Dear Customer,
Thank you for sharing your positive feedback with us.
We are pleased to know that you had an excellent transaction experience and that you are happy with the fast delivery and the perfect condition of your watch. We always strive to ensure a smooth and reliable shopping experience for our customers.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
CreationWatches Thumbs Up
Easy use of website, communication good on ordering and Delivery of Watch, Fast Delivery, and Finally an extremely good looking Orient Watch for a great price. Thank You :)
25 June 2026
Reply from CreationWatches
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had a smooth experience with our website, ordering process, communication, and delivery service. It is great to hear that you are happy with your Orient watch and found it to be a great value for the price.
We always strive to make every purchase experience simple and enjoyable for our customers, and we truly appreciate your kind words and support. We look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Great used watch, good as new
The watch is great, shipping time was reasonable and the price is also reasonable, however for Australian buyers it is misleading as GST is added on at checkout. While this is customary in other places, Australians are used to the marked price being the actual price. To see another 10% added at checkout wasn't a deal breaker for me but might be something to consider for others.
17 June 2026
Unprompted review
Reply from CreationWatches
Dear Customer,
Thank you for taking the time to share your valuable feedback with us.
We are pleased to know that you are happy with your watch purchase, the condition of the product, shipping time, and overall experience. We truly appreciate your comments regarding the GST charges and will take your feedback into consideration as we continue to improve our services and provide clearer information for our customers.
On our part, we always do everything possible to make the entire shopping experience smooth and convenient. Receiving confirmation that our customers enjoyed their experience makes us very happy.
We look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at contact@creationwatches.com.
Best Regards,
Sally
Reply from CreationWatches
Dear Customer,
Thank you for sharing your valuable feedback with us.
We are pleased to know that you had an excellent experience with our service and were satisfied with the quick delivery of your order. We always strive to provide a smooth and efficient shopping experience for all our customers.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Reply from CreationWatches
Dear Customer,
Thank you for sharing your wonderful feedback with us.
We are pleased to know that you are happy with your watch purchase and the fast shipping service provided. We always do our best to ensure a smooth and enjoyable shopping experience for our customers.
We truly appreciate your support and look forward to serving you again in the near future with more exciting timepieces.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Will Shop Again
The process was fine, and I received the Michael Kors watch quickly. Customer service was responsive and cordial.
This was an excellent experience, and I will shop again; great pricing.
1 July 2026
Reply from CreationWatches
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had a smooth shopping experience and that you are happy with your Michael Kors watch purchase, along with our customer service and delivery. We always strive to provide a seamless experience and ensure our customers receive the best possible support.
We truly appreciate your kind words and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Reply from CreationWatches
Dear Customer,
Thank you for sharing your valuable feedback with us.
We are pleased to know that you were satisfied with our tracking updates and delivery service. We always strive to keep our customers informed throughout the shipping process and ensure a smooth shopping experience from purchase to delivery.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Great prices
1 July 2026
Reply from CreationWatches
Dear Customer,
Thank you for sharing your positive feedback with us.
We are pleased to know that you are happy with our pricing and your experience with our online store. We always strive to offer quality watches at competitive prices while ensuring a smooth and satisfying shopping experience for our customers.
We look forward to serving you again in the near future with more exciting timepieces.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Always a great experience at CW
Always a great experience at CW. Another great purchase on a quality watch at a great price. Shipping cost and time were very decent. I look froward to more purchases with CW in the future.
22 June 2026
Unprompted review
Reply from CreationWatches
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had another great experience with CW and that you are happy with the quality of your watch, pricing, shipping service, and overall shopping experience. Your continued trust and support mean a lot to us.
We always strive to make every purchase smooth and enjoyable for our customers, and we look forward to serving you again with more exciting timepieces in the future.
If you have any queries or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
Five stars + very quick delivery
Five stars + very quick delivery, watch is perfect.
Thanks!!!!
1 July 2026
Reply from CreationWatches
Dear Customer,
Thank you for your wonderful five-star review!
We are thrilled to hear that you are happy with your watch and that it arrived so quickly. Your kind words mean a lot to us, and we're delighted that both our product and delivery service met your expectations.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any questions or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best Regards,
Sally
A Horrible Customer Experience from Start to Finish
I rarely leave negative reviews, but my experience with Creation Watches has been one of the most frustrating online purchasing experiences I have encountered.
On 16 June, I ordered a Tissot T116.617.11.057.01 after confirming that it was listed as available on the Creation Watches website. The following day, I was informed that the watch was actually out of stock due to an inventory system error.
Mistakes happen. What matters is how a company responds when those mistakes occur.
Unfortunately, this is where Creation Watches failed repeatedly.
Over the following two weeks, I was provided with conflicting information about stock availability, received little to no proactive communication, and had to repeatedly chase updates myself. I was initially led to believe the watch may become available, only to later be advised that it would never be restocked.
Attempting to help resolve the situation, I identified a virtually identical alternative model myself. Despite the alternative watch continuing to appear available for purchase on the Creation Watches website, I was then told it was unavailable. After further delays and further enquiries on my part, I was eventually advised that the model could be supplied — but only if I paid an additional AUD 237.98.
At that point, it became clear that Creation Watches was not interested in providing a fair customer-focused resolution to a problem entirely of its own making.
What disappointed me most was not the stock issue itself. It was the complete absence of ownership and accountability. At no point did the company offer any meaningful goodwill gesture or attempt to absorb any of the consequences of its own inventory failures. Instead, the burden was repeatedly shifted onto the customer to accept delays, uncertainty, conflicting information, and ultimately a significantly higher price.
As a watch enthusiast, I spent considerable time researching Creation Watches before placing my order. The company appeared to have built a strong reputation and I genuinely expected this purchase to be the beginning of a long-term customer relationship.
Instead, the experience left me with the impression that customer satisfaction, transparency, and long-term loyalty are secondary considerations behind securing the maximum profit from each individual transaction.
The irony is that I was an extremely easy customer to retain. I was patient. I was flexible. I was willing to wait. I even identified a practical solution myself.
Yet despite all of that, Creation Watches still managed to turn a willing customer into a disappointed one.
After more than two weeks of delays, inconsistent information, poor communication, and an unreasonable proposed resolution, I ultimately requested a full refund.
I cannot recommend Creation Watches based on my experience. If you choose to purchase from them, be aware that the stock availability displayed on the website may not reflect actual availability, and if something goes wrong, you may find yourself doing more work to resolve the issue than the company itself.
Creation Watches didn't lose this sale because they ran out of stock. They lost it because they failed at every opportunity to make things right afterwards.
1 July 2026
Unprompted review
Reply from CreationWatches
Dear Sean,
Thank you for sharing your detailed feedback with us. We understand how frustrating it must have been to encounter issues with stock availability and the subsequent communication challenges, and we apologize for the inconvenience this caused.
We want to clarify that the model you selected was showing as in stock at the time of your order; however, our inventory system had not updated in real time, which resulted in the item being unavailable when we went to fulfil it. We regret the confusion this caused during the resolution process.
Our team has processed a full refund for your order, which should be credited to your account shortly. We appreciate your patience as we worked through this matter.
Your feedback is invaluable to us, and we take it seriously as we strive to improve our service. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to us at cs@creationwatches.com.
Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sally
Watches arrived later than promised.
The watches did not arrive by the stated arrival date. I was unable to have them in time for a wedding.
24 June 2026
Reply from CreationWatches
Dear Austin,
We sincerely apologize for the inconvenience caused by the delay in the arrival of your watches. We understand how important it is to have them in time for a wedding, and we truly regret that we were unable to meet your expectations.
I want to clarify that we shipped your order within 24 hours of the order date, and the shipment was handed over on time. Typically, delivery takes 2-4 days, but it appears that it took 6 working days in this instance. We understand the disappointment this may have caused, especially for such a special occasion.
I hope you eventually received the watches well. If you have any further concerns or need assistance, please feel free to contact us at cs@creationwatches.com.
Thank you for your understanding.
Best regards,
Sally
Fast shipping to Canada
28 June 2026
Reply from CreationWatches
Dear Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that your order arrived quickly in Canada and that you were satisfied with our shipping service. We strive to provide a fast and reliable shopping experience for all of our customers, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best regards,
Sally
Reply from CreationWatches
Dear Customer,
Thank you for your wonderful review and for your kind words about our service.
We are delighted to hear that your order was handled swiftly and with care, and that you had a great experience shopping with us. We strive to provide a smooth and enjoyable experience for every customer, and your feedback means a great deal to our team.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions or need any assistance, please feel free to contact us at cs@creationwatches.com.
Best regards,
Sally
Great communication and updates on my…
Great communication and updates on my order. Singapore to UK in 4 days!
27 June 2026
Reply from CreationWatches
Dear Nail,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with our communication and that your order arrived from Singapore to the UK in just 4 days.
Your satisfaction is our priority, and we appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Excellent service
Excellent service. Watch arrived very quickly. Will definitely use again
28 June 2026
Reply from CreationWatches
Dear Excellent,
Thank you so much for your kind words! We are delighted to hear that you received excellent service and that your watch arrived very quickly.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Watch came in standard Seiko box
Watch came in standard Seiko box , the watch was meant to come in a limited edition box. Only use Creation if it's a standard purchase as the bells and whistles aren't there with grey market dealers . Watch is amazing though .
11 December 2025
Reply from CreationWatches
Dear Julien,
Thank you for your feedback, and we sincerely apologize for the inconvenience regarding the packaging of your watch. We understand how important the limited edition box is to your purchase experience.
Our team has reached out to you for an image of the box you received, as this is the first concern we've encountered regarding this issue. We can see that your order was delivered in November 2025. Kindly provide us with the image so we can investigate further and assist you appropriately.
Please check your inbox for our previous message, and we appreciate your cooperation in this matter.
Thank you for being so understanding, and we look forward to resolving this for you.
Best regards,
Sally
Reply from CreationWatches
Dear Sabio,
Thank you for your positive feedback! We are glad to hear that you experienced quick delivery and that your watch arrived safely packaged.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at cs@creationwatches.com.
Best regards,
Sally
Great purchase made easy
The watch looked great on the website but I was so much nicer when it arrived.
The simplicity of the process when buying is great. Very happy with my purchase👍🏻👍🏻
The only downside was the customs charges at my end
28 June 2026
Reply from CreationWatches
Dear Javier,
Thank you for your wonderful feedback! We are thrilled to hear that the watch exceeded your expectations upon arrival and that you found the purchasing process simple and enjoyable.
We understand that customs charges can be a downside, and we appreciate your understanding in this matter. Your satisfaction is our priority, and we truly value your support.
If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com. We look forward to serving you again!
Best regards,
Sally
Hamilton Intra-Matic
Seamless purchase with multiple tracking checkpoints. Product as advertised and arrived in clean (new) condition. Sidenote: various identity checkpoints was a little bit of a surprise - but appreciated. With so much fraud, i was a little bit reserved confirming my identity.
Shipping via DHL out of Singapore. Factor duties in your purchase. Again, a bit of a surprise seeming my assumption was origin shipping from North America using a US/Canadian hub. Not a big deal, but noteworthy.
Best prices in the online market with frequent sales discounts.
Excellent experience overall.
26 June 2026
Reply from CreationWatches
Dear Mark,
Thank you so much for your fantastic feedback! We are delighted to hear that you had a seamless purchase experience and that the product arrived in clean, new condition.
We appreciate your understanding regarding the identity checkpoints; they are in place to protect our customers from fraud. It's also great to hear that you found our prices competitive and enjoyed the frequent sales discounts.
We value your insights about the shipping process and customs duties, as it helps us improve our communication with customers.
Your satisfaction is our priority, and we truly appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to contact us at cs@creationwatches.com. We look forward to serving you again!
Best regards,
Sally
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.