Creative IT Reviews 

3,630
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and extensive knowledge. Customers frequently highlight the excellent customer service, noting that issues are handled quickly and efficiently, often exceeding expectations. The service provided is consistently described as top-class, with many appreciating the prompt diagnostics, repairs, and the overall ease of their experience. People are very satisfied with the quality of the products, including refurbished phones and new devices, which often arrive in pristine condition and work perfectly for years. However, some customers also noted occasional issues such as needing to call multiple times for collection or having to revisit the shop for unhighlighted accessory needs. A few other people also felt that communication could be repetitive, making it challenging to resolve queries and raising concerns about how more significant issues would be handled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Product

Customers had positive experiences with products, frequently praising the quality of phones and laptops,... See more

Customer service

Users describe positive interactions with customer service, highlighting great support and helpfulness in... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more

Rated 5 out of 5 stars

Always a most reliable shop for any IT needs. We bought / fixed and were advised on laptop and accessories over many years at Creative IT. They never fail to deliver. Great local business for Mullinga... See more

Rated 5 out of 5 stars

Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more

Rated 5 out of 5 stars

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more


Company details

  1. Computer & Accessories store
  2. Mobile Phone Accessory Shop
  3. Mobile Phone Shop
  4. Computer repair service
  5. Mobile phone repair shop

Written by the company

Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,630)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, Great job.

Creative IT repaired my equipment and it worked perfectly. They were professional and courteous. The whole experience was a good one. The cost was not as much as the initial quote and was very reasonable.

17 September 2025
Rated 5 out of 5 stars

Absolutely First Class as always

I needed a refurbished laptop and I went to Creative IT like I always do. Found a great deal and they agreed to update the specs for very little extra cost. The product arrived in imaculate condition. Looks and works just like brand new.

Thanks once again Creative IT.

17 September 2025
Rated 5 out of 5 stars

Miracle workers!

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't believe there was as it'd had no work done on it since new. I was stunned when my laptop came back to me running like a dream with upgrades to the memory, changed out to an SSD drive, other improvements, so much so that my once critically ill pc returned to me performing like a young buck!
Couldn't be more delighted by creative ITs professionalism and genuine talent in breathing new life into what would otherwise end up as landfill.
I was kept informed with continual updates, pricing was clear, service was fantastic. All in all, I couldn't ask for a better service.
Thank you so much guys. Genuinely over the moon with my 'new' laptop!

9 September 2025
Rated 5 out of 5 stars

Excellent service

What really impressed me about this company was that Evan didn't give up. I was about to give up on my laptop but Evan persisted and sorted the problem.

26 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look