Creative IT Reviews 

Good service

I had to bring my phone in for a battery and earpiece replacement and now my phone works better than ever, thanks to the lads in the shop that fixed the problem

Great company, very happy with my purchase.

Lovely to deal with would highly recommend. Thank you for your help and sorting me out.

Excellent service. Friendly staff. Good updates. Phone was fixed and returned quickly.

Great service Very helpful people
Thanks
Dave

Hello,

The computer turned out to fail on multiple levels throughout a timeframe of 3 months.

- Faulty fan (the shop repaired it fine). Getting the unit to the shop was a disaster as DPD's service was speechless.
The pickup failed numerous times. It seemed that they had a problem picking up from a sheltered accommodation attached to
a Day care centre. Surprisingly the driver only came once but wouldn't take the unit as it's the customer's duty to look
after the packaging. Unit was sent through Mailboxes ETC which did it through UPS. Cost: 20€.
The 2 previous computers were perfect. Things completely went out of control when I bought this one in June 2025.
Mouse freezing was noted on Windows 11 so they put Windows 10 on. The technician advised me of this during the purchase process in June. The mouse issue was noted in September.
A new repair was going to be organised in September as the unit came back damaged.
I can't assume it was DPD because the packaging with bubbling were perfect.
After this, the display totally failed (graphics card issue).
The keyboard's Enter key got blocked. I was able to unblock it.
This computer was for my girlfriend who is an old age pensioner.
Seeing the numerous problems, the shop agreed to refund the computer which was great.
DPD at least this time picked up the computer no problem. Difference: the pick up was outside a shop in Cork.
Refund was perfectly processed and the shop did great on that end.

Speed and efficiency and right solution.

The team at Creative IT are very helpful and quick to respond. And always keep you up to date with the progress

Jamie in Creative was so nice .. he immediately put me at ease over my iPad problem and had it sorted in no time. I would have no hesitation in recommending Creative IT for tech support. 👍

The problem i had with my printer they could fix. They felt very assured they could remedy the problem

Very timely and effective communication, diagnosis, advice and final resolution.
Joe G

Great service, fast delivery

They were so helpful. I had a problem with a PS4. It couldn't be repaired but they sourced a replacement.
Five Star treatment.

Second time getting work done here. The quality of the work is good.

However, the customer experience is very poor. On both occasions there were communication issues resulting in significant delays. It's is frustrating because on the second trip I was sure to be very clear about what I needed, and they still tried to give me back a charger with a broken pin (literally the first thing on my list for needing a replacement).

The lack of basic attention to detail is very disappointing overall

Great customer service.

Good advice on what to buy, good value, trust

Evan and the team are always very helpful and have looked after our businesses IT for many years. Extremely efficient and proactive.

My daughter couldn't get into her laptop. A glich with the password.
I brought it into the shop. The lad had it fixed in couple of hours as she needed it for her course work.
Thank you so much.