So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, tha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I accidentally purchased a year long subscription which was a little bit too easy to do. The support I received for a refund was excellent. They were very timely with their responses and very helpful... See more
I had a problem with my account due to my mistake. I contacted Creative Fabrica and got a prompt, efficient and courteous response. My problem was solved quickly. I can'not say enough good about th... See more
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.6
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The UX/UI is complicated
The UX/UI is complicated.
Costumer care excellent.
26 April 2026
Unprompted review
Great comunication
26 April 2026
Unprompted review
Customer service
I accidentally bought a yearly subscription but was quickly provided with great service from Alex with support and refunded soon thereafter.
26 April 2026
Unprompted review
i have been scammed
26 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Isaïa,
Thank you for sharing your feedback!
I can see that you have been in contact with our support team, and your situation has been resolved. Of course, feel free to follow up with us via email if you need assistance with anything else.
Our 30-day free trial is a great way to explore the platform, and we also offer a quick-start upgrade option via our in-app banners for members who want to unlock premium features and additional coins right away. I completely understand that in your case, this led to an unexpected charge, and I appreciate your honest thoughts as we always take customer concerns seriously.
We’re always happy to help if you have any remaining questions.
Kind regards,
Anna
I had one of the best experiences…
I had one of the best experiences happen to me with an online platform.
I made a purchase by a mistake and I was shaking. Contacted customer support and the customer agent was extremely helpful, Alex helped me get my inquiry sorted professionally while showing caring and understand. Such thing I miss when dealing with local business agents here in my country sadly. I'm happy they solved my problem in less than 5 minutes. They are trustworthy.
26 April 2026
Unprompted review
Alex was of great support
Alex was of great support, not only resolved my query but also helped me get my refund for the subscription I activated accidentally.
Thank you Alex.
24 April 2026
Unprompted review
I asked for a refund and Alex from…
I asked for a refund and Alex from Customer Support was polite and responded swiftly. Took only less than 20 mins to receive the funds back to my bank account. Thanks again Alex.
26 April 2026
Unprompted review
I accidentally subscribed to the paid…
I accidentally subscribed to the paid plan, as I originally wanted to try the free version first. I contacted customer service, received a quick response, and the subscription was canceled.
24 April 2026
Unprompted review
Quick respond
The company were very quick to respond to a refund. The money was back in my account the next day. I would use this company again.
22 April 2026
Unprompted review
amazing customer service
I forgot to cancel my subscription as I had a baby 2 weeks ago and I missed the trial ending date, so I got charged the annual fee. I reached out and Alex sent me a link with steps to follow in order to get a refund. It was all done so quickly, I'm so appreciative.
25 April 2026
Unprompted review
Ridiculous!
Ridiculous!! There’s no cancel subscription button????! How is this legal. I have been woken up at 3 am to a fraud email from tsb as they have attempted to take £56 from me even though, I’ve emailed them and they said they had cancelled my subscription for me.
26 April 2026
Unprompted review
Reply from Creative Fabrica
Hi William,
Thank you for sharing your experience regarding the cancellation. I completely understand your frustration, and I appreciate the opportunity to clarify this for you.
The subscription can be set to cancel at the end of the prepaid period directly via the subscriptions page once it is active. If subscription benefits are accessed after, the plan will automatically become active again to ensure uninterrupted service.
I can confirm that our support team has reached out to you via email with more details and assistance regarding your cancellation. Please don’t hesitate to reply there if you have any further questions. We are always happy to help!
Kind regards,
Anna
I accidentally clicked to claim free…
I accidentally clicked to claim free credits during a free trial I just started. Resulting in my card being charged. However, as I immediately contacted customer support, despite of being almost 8pm, they replied quickly and refunded me. I love the efficiency!
25 April 2026
Unprompted review
Really quickly they were able to get me…
Really quickly they were able to get me my refund after I mistakenly paid for a subscription!
25 April 2026
Unprompted review
I tried the free trial of Creative…
I tried the free trial of Creative Fabrica and was charged immediately without realizing it
I did not use the service at all, and my refund request was denied despite being made immediately.
I hope to get my money back
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Jinane,
Thank you for sharing your experience with our free trial and support process.
Our 30-day free trial is a great way to explore the platform, and we also offer a quick-start upgrade option via banners/pop-ups for members who want to unlock unlimited downlaods immediately.
I can confirm that our support team has reached out to you via email to help with a resolution in the meantime—please check your inbox when you have a moment.
We find that direct communication is the most efficient way to provide immediate solutions, and we’re always happy to help if you have any other questions.
Kind regards,
Anna
I had my son subscribe to the website…
I had my son subscribe to the website features by mistake and when I requested the refund it didn't take 10 minutes before I received an email from the customer service on how to cancel it and get the refund.
26 April 2026
Unprompted review
Misleading trial
Misleading trial. They hid the charge for one year behind a button stating continue. Now they won't refund me after thinking this was the trial.
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Nicholas,
Thank you for taking the time to share your experience with the free trial upgrade.
Our free trial provides the first 30 days or 25,000 coins at no cost, though it can also be manually upgraded to the paid plan sooner via our optional banners/pop-ups. While the upgrade flow includes a notification about the charge being processed, I understand how this was unexpected and truly value your honest feedback.
If you have any further questions or need additional support, please don’t hesitate to follow up via email with our support team. They are always happy to help!
Kind regards,
Anna
I appreciate the refund and great…
I appreciate the refund and great customer service. Very prompt in remedying the issues .
23 April 2026
Unprompted review
I am writing this to warn other…
I was hit with a $47.00 annual charge the second my "trial" coins ran out on their AI tool—no confirmation page, no "Review Order" screen. I cancelled within 30 minutes. When I requested a refund, they refused. Now that I have opened a dispute with PayPal to get my money back, Creative Fabrica has put my account on "Hold."
They are currently keeping my $47.00 while blocking my access to the site entirely. This is a predatory business model that punishes customers for catching their deceptive "dark pattern" billing. I have reported this to the FTC (Report #200866603) and the Texas Attorney General. Creators, stay away!
Order ID: #MBFVWJCO-0002
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Brittany,
Thank you for sharing this feedback with us regarding your experience.
I'd like to share that the free trial is designed to provide a specific amount of credits to explore our tools; the subscription renews once those included trial credits have been completely used or when 30 days have passed, whichever happens first.
I can also see that our support team has responded to your latest email with more detailed information regarding your account status. You are more than welcome to reply directly to that message if you have any further questions.
Best regards,
Anna
Reply from Creative Fabrica
Hi Yusuf,
Thank you for your review reagarding the charges you received.
I would love to look into this and assist you, but I wasn’t able to locate your account with the information provided. I have requested more details from you—please provide those when possible, or feel free to contact our customer support team directly via email as they are always happy to help.
Looking forward to hearing back from you soon!
Kind regards,
Anna
Scammers!!!
Steer clear! I entered my card details for a free trial, and as I was trying to get myself acquainted to the platform a pop of "Get free coins" kept appearing, so after closing these a handful of times I decided to click and get these free coins, for my surprise and disgust a subscription was added and £71.86 charged to my card. I contacted support and of course they are not helpful at all.
23 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Ane,
Thank you for sharing your experience regarding the free trial! I completely understand how an unexpected charge can be concerning.
While the free trial offers 30 days or 25,000 coins at no cost, it can also be manually upgraded to a paid plan via our optional banners for members who wish to unlock premium features and additional coins immediately.
I haven’t been able to locate your account with the information provided so far, so I’ve requested a few more details to assist you further. Please feel free to share them when possible, or you can reach out directly to our support team via email. They are always happy to help.
Looking forward to hearing from you soon so we can resolve this together.
Kind regards,
Anna
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