So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, tha... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
I accidentally purchased a year long subscription which was a little bit too easy to do. The support I received for a refund was excellent. They were very timely with their responses and very helpful... See more
I had a problem with my account due to my mistake. I contacted Creative Fabrica and got a prompt, efficient and courteous response. My problem was solved quickly. I can'not say enough good about th... See more
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.6
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Creative Fabrica
Hi Yusuf,
Thank you for your review reagarding the charges you received.
I would love to look into this and assist you, but I wasn’t able to locate your account with the information provided. I have requested more details from you—please provide those when possible, or feel free to contact our customer support team directly via email as they are always happy to help.
Looking forward to hearing back from you soon!
Kind regards,
Anna
Scammers!!!
Steer clear! I entered my card details for a free trial, and as I was trying to get myself acquainted to the platform a pop of "Get free coins" kept appearing, so after closing these a handful of times I decided to click and get these free coins, for my surprise and disgust a subscription was added and £71.86 charged to my card. I contacted support and of course they are not helpful at all.
23 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Ane,
Thank you for sharing your experience regarding the free trial! I completely understand how an unexpected charge can be concerning.
While the free trial offers 30 days or 25,000 coins at no cost, it can also be manually upgraded to a paid plan via our optional banners for members who wish to unlock premium features and additional coins immediately.
I haven’t been able to locate your account with the information provided so far, so I’ve requested a few more details to assist you further. Please feel free to share them when possible, or you can reach out directly to our support team via email. They are always happy to help.
Looking forward to hearing from you soon so we can resolve this together.
Kind regards,
Anna
Good service, immediate refund.
Well the service itself is good enough, I was exploring all the options during the free trial period when suddenly my credit card got charged for a year membership. I didn't make that order but somehow it was triggered as I was generating some media.
I was really surprised, but I simply used the support chat on page, I reported what happened and I opened a ticket. My card was fully refunded back in less than 20 minutes even though they said it may take up to 5 working days.
So I think this site could be highly trustable, but you need to be aware of automatic orders like this.
25 April 2026
Unprompted review
Claim free credits" trap, no cancellation button, GDPR stalling. Avoid.
Got pulled into this today. Was on what I thought was a free trial, clicked a popup offering "free credits," and was instantly charged $72 for a year. No confirmation screen, no price shown, no chance to back out. Looking at the other reviews here, the same thing has happened to a lot of people with the same wording, which tells you it isn't an accident.
For anyone in Germany or the EU dealing with this, a few things worth knowing.
There is no cancellation button anywhere in the account. The German Kündigungsbutton law (§ 312k BGB) has required one since July 2022, and it has to be as easy to find as the sign-up. Because Creative Fabrica doesn't provide one, you're entitled under § 312k Abs. 6 BGB to terminate at any time without notice. The sign-up itself is also dubious under § 312j Abs. 3 BGB, which requires the recurring payment to be clearly disclosed right before the order is placed. A popup labelled "claim free credits" pretty obviously isn't that.
When I emailed asking for cancellation, refund and account deletion under Art. 17 GDPR, the response was a template. Their "automatic system" had decided I wasn't eligible for a refund based on "usage," and they told me GDPR erasure would only be processed once the refund matter was finalised. That second part is itself a GDPR breach. Art. 17 isn't conditional on a billing dispute being resolved, and Art. 12(3) requires action within a month.
The thing that actually moves the needle is your bank, not their support inbox. SEPA direct debits can be reversed within 8 weeks straight from your banking app, no justification needed. Credit cards are similar via chargeback. Their "escalation" process feels designed to run out the clock, so don't wait on it.
If you're in Germany, Verbraucherzentrale Bayern deals with exactly this kind of subscription trap, and you can file a separate GDPR complaint with the BayLDA for the erasure stalling. Both are free.
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Julian,
Thank you for sharing your free trial experience with us.
I'd like to first mention that the free trial is designed to renew into a full subscription when the included credits have been completely used or when 30 days have passed, whichever happens first. In this instance, the renewal took place as the trial credits were exhausted.
I can also confirm that our support team has responded to your email to provide further details regarding the renewal in your case, and to confirm your requests have been completed.
You are more than welcome to reply directly to that email thread if you have any further questions.
Wishing you a wonderful day,
Anna
WARNING
WARNING! DO NOT UNDER ANY CIRCUMSTANCES USE! This company is clearly a scam. Offers a free trial and then charges €73.65 immediately after signing up. I was only using for a bit of fun for a family photograph. Unfortunately didn’t read the reviews before hand. I have requested a refund through the company and PayPal, within 30min of them stealing my money. I will continue to leave poor feedback until I am refunded.
Further edit. The site clearly tricks you into clicking a pop up so you skip the trial and straight to full subscription. Don’t be fooled. I’m not the only one to have found the same issue.
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Keith,
Thank you for sharing your feedback with us.
I would like to mention that while we offer a free trial, users have the option to upgrade to a yearly subscription at any time via the banner or pop-up within the account. Choosing this upgrade option activates the full subscription benefits immediately by skipping the remaining trial period.
Our support team has sent a response to your latest email with detailed information regarding your payment status. Please feel free to reply directly to that email if you have any further questions.
Warm regards,
Anna
Woundeful team and desins.
At Creative Fabrica I've found a wonderful team that has exceeded my expectations. Their designs are wonderful and varied. I'm happy to be a part of it. Thank you. Leticia.
25 April 2026
Unprompted review
There is no proper cancellation of subscription
There is no proper cancellation method when you subscribe. And it's hard to even talk for a customer representative. They charge my account even if I was subscribing for a free trial. I was charged and now I can't cancel it. I badly want a refund for this.
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Rhyne,
Thank you for sharing your feedback regarding the free trial and cancellation. I completely understand how an unexpected charge can be concerning, and I appreciate the opportunity to clarify this.
Firstly, I want to confirm that our support team has reached out to you via email with a resolution. Please check your inbox when you have a moment.
Our 30-day free trial provides 25000 coins to explore our tools. Once either limit is reached, the paid plan activates to ensure you have uninterrupted access to continue your projects. The subscription can then be cancelled directly via the subscriptions page once it becomes fully active in our system, and our team is always available to assist with this manually as well.
Please don’t hesitate to reach out if you have any other questions or need anything else—we’re always happy to help!
Kind regards,
Anna
They charge you on their trial 71£ I…
They charge you on their trial 71£ I have never seen a more scummy company, even if they refund, they should be in jail.
25 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Alx,
Thank you for sharing your feedback regarding the free trial.
I would love to look into what happened and help, but I wasn’t able to locate your account with the information provided. I have requested more details—please provide those when possible so I can assist you further, or feel free to reach out to our customer support team directly via email as they are always happy to help.
Looking forward to hearing back from you so we can assist further.
Kind regards,
Anna
Happily Refund
I keep it simple for you all i saw some youtube video its says free grok and etc. after i try to do some login and purchase there free month subscription and after i accidently click claim button and my 59.88 $ gone on my bank account and i tried to refund its sending mail to them and them was always reply to my msgs and help me to my money refund and again thanks a lot
24 April 2026
Unprompted review
Excellent attention and service from…
Excellent attention and service from Creative Fabrica.
Thank you so much
24 April 2026
Unprompted review
They made it easy to refund a…
They made it easy to refund a transaction
25 April 2026
Unprompted review
Easy and fair!
24 April 2026
Unprompted review
This company is a scammer
This company is a scammer, they charged your credit card without advising you. Better canva than this website. Dont trust
15 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Lia,
Thank you for taking the time to share this feedback with us.
I would like to confirm that our support team has reached out to you directly, to provide further information regarding the renewal of your trial and the current status of the payment on your account.
In the meantime, please feel free to reply to that email if you have any additional questions.
All the best,
Anna
terrible website
terrible website, stole 59 dollars from me and wont let me cancel my subscription i never even wanted, this is why people hate ai
24 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Parrish,
Thank you for sharing this feedback with us.
Please rest assured, our support team has reached out to you directly via email to provide further information regarding your refund request and to ensure your account settings are exactly where you want them.
If you have any additional questions or need further assistance, please feel free to reply to that email thread.
Best regards,
Anna
I had an issue with a subscription and…
I had an issue with a subscription and it was handled professionally and rapidly upon my sending them an email. They truly do value their customers, and highly recommend CRETIVE FABRICA.
25 April 2026
Unprompted review
They charged me for a free trial.
They charged me for a free trial.
And they refuse to refund me they claim they can't find any transaction even after providing the transaction ID and proof from PayPal. The minute you enter your details for free trial
Just know your money is gone.. Biggest scammers in the world
24 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Tetelo,
Thank you for sharing this feedback with us.
I would like to ensure you have the most accurate information regarding your account. Our support team has reached out to you directly via email to provide further details regarding the upgrade that took place on your account, as well as the current status of your payment.
In the meantime, you are more than welcome to reply to that email if you have any additional questions.
Kind regards,
Anna
Free Trial with immediate charge for 1 YEAR!
I'am content creator with >140k subsribers,
I wanted to try Free Trial, and immediately after registration I got charged for 1 year subscription.
Didn't find the way to cancel it via website.
Support was very helpful and very fast.
Support Team is amazing, your website and service you provide is so bad, cannot recommend it, feels like scam.
21 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Denis,
Thank you for sharing your experience with us. We appreciate the feedback from a seasoned creator like yourself.
While the trial is a standard starting point, users always have the option to skip the trial period and start a full subscription right away by using the upgrade banners or pop-ups located directly within the account.
It’s also great to hear that our support team was able to step in and assist you so quickly—they really do strive to provide amazing service whenever a user needs a hand.
If you ever need further assistance navigating the site or managing your features, our support team is always standing by and happy to help.
Best regards,
Anna
5 stars service
The customer service responds very fast and is very polite ! They were able to find me a convenient solution in minutes !
24 April 2026
Unprompted review
“30-day free trial”
“30-day free trial”
10 “download” limit
I tried generating images but only one or two of them worked. The others timed out on me. Scam website. Terrible business model to trick your potential customers.
22 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Tyler,
Thank you for sharing your experience with our free trial.
To ensure all our users have a smooth experience, our trial period is designed to transition to a full subscription once the included credits are fully utilized or after the 30-day window has passed—whichever milestone is reached first.
Regarding your specific account details, our support team has sent a follow-up email to address your inquiry and provide more clarity on your account status. Please feel free to reply directly to that message if you have any additional questions.
All the best,
Anna
SCAM ALERT
SCAM ALERT, I was going to try their 30days free trial and as a lot of other people I Immediately got charged for a full year subscription. I sent email to support and this fellow George could inform me that they can't figure out how to reimburse people like me! that while they have all this AI-stuff. So either they are incompetent, or they are lying, which with regards to other recent reviews seems to be true. STAY AWAY, DO NEVER USE THIS PLATFORM!
24 April 2026
Unprompted review
Reply from Creative Fabrica
Hi Tor,
Thank you for sharing your feedback regarding the free trial.
For users looking to dive straight into the full experience, the trial period can be bypassed by choosing to purchase an upgrade directly through the banner or pop-up within your account. Opting for this path provides immediate access to all premium subscription benefits and features.
I'd also like to share that our support team has sent a follow-up to your email to provide further information specific to your account. Please feel free to reply to that message if you have any additional questions.
Best regards,
Anna
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