Creative Playthings Reviews 466

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Ordered the Newbury swing set. Was installed 4/1/25. By September boards were warping and splintering. Contacted customer service, sent proof. They supposedly ordered replacement parts. Were supposed... See more

Rated 5 out of 5 stars

Bought the Williamsburg PlayPack #4. Was installed 2 weekends after MA shutdown. Could not have asked for anything better for my 2 daughters during this pandemic. Acton, MA Store Manager Richard Fa... See more

Rated 5 out of 5 stars

Such a good quality swing-set. Installer was professional, friendly and worked very hard putting up the structure by himself. What would have taken us days, took him a half day in freezing cold weathe... See more

Rated 1 out of 5 stars

Terrible almost nonexistent customer service. After multiple calls and email over two months time I was only able to get a one sentence answer regarding the condition of our play set. We were so exc... See more

Company replied

Company details

  1. Game Shop
  2. Hobby shop

About Creative Playthings

Written by the company

Childhood Starts Here
Creative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.

Personal Shopping Appointments
Our stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

466 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wonderful purchase

I made 2 purchases for my grandchildren’s swing set . The items were more age appropriate as they have grown. The items were easy to order on line, came quickly and attached easily to their swing set. They love them and are developing strength in their muscles as they play . We love being with them outside.

9 April 2020
Unprompted review
Rated 5 out of 5 stars

The experience in the store was great

The experience in the store was great. We got a great visual of the different options and learned about the flexibility of changing up the shapes and features of a particular set.
The install was great and the man made some awesome suggestions that we went with and are very happy with.
My daughter and nephews love it and are using it daily.

9 April 2020
Unprompted review
Rated 1 out of 5 stars

Playyard wasn't the right size

Playyard wasn't the right size, screws to deep in wood, broken piece of wood on ground floor, slide is ridiculous child can't go down and slide bends in the middle! I asked the men installing to move away from fence they said no. screws are going to rust!!!! ugh!

9 April 2020
Unprompted review
Creative Playthings logo

Reply from Creative Playthings

Hello Deborah,
We are sorry to hear that you had a bad experience with installation. We take any issues big or small very seriously. If there is anything we can do to remedy this please contact us directly at customerservice@creativeplaythings.com
Our Customer Service Manager will also be reaching out to you.

Rated 5 out of 5 stars

Highly recommend

We had a great experience from the showroom to installation. It's made our house feel even more like a home. We've received lots of compliments from our neighbors. Our biggest problem now is getting our daughter back in the house!

3 April 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from start to finish

The salespeople in the showroom were incredibly helpful; my wife and I appreciated the no pressure sales strategy while we discussed all the options and never felt like we were being upsold. Our follow up questions were answered quickly; having someone come look at our backyard to help make sure we chose the right set. Delivery was quick, installation was a breeze, and the team that built the set was very professional. We’ll be recommending Creative Playthings to all our friends looking for swing sets for their children!

2 April 2020
Unprompted review
Rated 5 out of 5 stars

Professionals from start to finish

Professionals from start to finish! The salesman made sure I got the best deal possible and the gentlemen who installed it were fantastic! They arrived early and it took them exactly as long as they said it would. When they left the yard was immaculate! You would never had known anyone was there. The kids love it! Thanks!!

2 April 2020
Unprompted review
Rated 5 out of 5 stars

Geoff at creative playthings was…

Geoff at creative playthings was incredibly helpful with the design, ordering and installation. I was v impressed w how seamless the whole process was. They are truly pros and I appreciate them getting this done so quickly, and of such high quality, for us. thank you!

2 April 2020
Unprompted review
Rated 5 out of 5 stars

High quality swing set

High quality swing set. Personal design to suit ages of children and yard space. Excellent customer service, both on the sales and installation ends. Highly recommend.

2 April 2020
Unprompted review
Rated 5 out of 5 stars

Our kids could not be happier with…

Our kids could not be happier with their swing set from Creative Playthings and we could not have been happier with the the ordering and installation process. Would highly recommend Creative Playthings to anyone looking to purchase a new swing set.

2 April 2020
Unprompted review

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