Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
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See what reviewers are saying
After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
This company are a total disgrace, after signing up without realising I cancelled my account immediately. They still took 19.99 off me. After confirming my account was cancelled I have discovered to... See more
Company replied
Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Serves a good pourpose if you need…
Serves a good pourpose if you need credit support an good value for mony good value for mony
22 December 2021
Reply from Creditperfect
Dear Anton, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
My dad didn't read the terms and…
My dad didn't read the terms and conditions on something and didn't use the service but credit perfect picked up on this and gave him a full refund and cancelled the payments got to say that I'm happy with them for this thank you
21 December 2021
Unprompted review
Reply from Creditperfect
Dear customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily today. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Maria, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Woken up with £20 taken from my account…
Woken up with £20 taken from my account yet, have never been supplied a service or brought any goods. Absolutely disgusting, talk about day light robbery! Avoid like the plague.
10 December 2021
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Reply from Creditperfect
Dear Andrei, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Excellent service
Excellent service, really helpful, lovely woman elle that I spoke with.
3 December 2021
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Very Helpful staff
2 December 2021
Reply from Creditperfect
Dear Pearl, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Lovely polite and easy to talk too
Lovely polite and easy to talk too.
Very professional.
29 November 2021
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Thieving Wxnkers!!!
These thieving Wxnkers keep helping themselves to £19.99 a month when I've never even heard of them! I want every Fxckin penny back!!! I even had to cancel my debit card and these criminals still keep taking the money!!! Should be closed down and put behind bars!!! You stole money from my Bank Account in August, September, October and November at £19.99 each time and so you owe me £79.96. I expect every penny back ASAP!!!
Had a voicemail and a lady said that she would email me instead. Still no email. Just refund my bloody Money!!! 🤬🤬🤬
27 November 2021
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Dealt with a lovely well spoken lady
Dealt with a lovely well spoken lady, Joanna, explained how the company worked, due to myself been unsure she kindly refunded the fee I had paid, but it was my error however i'd recommend this company as they are reputable, and professional polite staff, Thank you Joanna.
26 November 2021
Reply from Creditperfect
Dear Richard, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
THIEVING CROOKS
This company continues to try and steal money out off my account.Yess as you know it’s always an attempted theft off£19:99 all the time.I say attempted theft because my bank refuses them grabbing it from my account and my bank texts me to tell me that these crooks have tried to steal money. Well done Nat west.In the beginning I ring them up and told these robbers not to take no more money and they said they would cancel all agreements and reimburse my money they stole off me and send a email to confirm this. You guessed it I got nothing.Tell your fraud department in your bank and these crooks wont be able to get no more money. Iff you do tell your bank and money still gets taken then the bank will give you your money back and the bank won’t want to keep doing this..Another thing I want to tell people is. These crooks even try to steal money from credit card. How the hell they got that account bewildered me but my credit card company keeps telling these crooks “ computer says no”.So Iff your listening CREDIT PERFECT don’t leave this comment “a so sorry review” I don’t want your sorry and I don’t want you stealing peoples money from their bank.And people tell your bank what these theives are doing and remember your banks fraud team have power to stop all and I mean all transactions.
26 November 2021
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Thank you Ellie
Thank you Ellie.
Listened to what I had to say, very polite and helped resolve the issue
Very pleased x
25 November 2021
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Excellent service
Service provider was patient, a good listener and was able to solve my problem.
25 November 2021
Reply from Creditperfect
Dear Lynn, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Do not use
This review won't make any difference because if your reading this, it's already too late and you have found money has been taken out of your account that you didn't expect right ?
Like many reviews already written
The first I had heard about this company was when I noticed that money (19.99) had gone out of my bank account.
It may well be that after applying for a loan somewhere that I "ticked a box" as has been advised to me by the company's customer service team.
Funny that many people seem to be falling into the same situation that they did not know they had "signed up" and that it was not there intension to want to ever sign up either to this.
I'm sure that nothing has been done underhand here and that all the information was in the pages and pages of small print to read, but I'm going to make sure it is all checked through and that the process is reviewed.
Not a good experience but like I said, the reviews don't matter because you would have already signed up and been charged.
22 November 2021
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. You may have come to us from a different website if you were searching for credit and your original application didn’t find a loan match for you.
We take fraud claims very seriously. If you haven't applied for loans or provided your card details at that time, then we would like to hear from you again.
If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you again. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Fraudulent
This service is a con they will take all your details, tell you that you have been accepted only for you to sign up to a monthly service charged at £19.99 that can not be canceled via there website. These people should be shut down. I was "guaranteed" a loan but once signed up that fast vanished. In reply, I did email you at that adress, 3 days and no reply. Bet you still try and take my money again.
22 November 2021
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Natasha was so helpful over the phone…
Natasha was so helpful over the phone and helped me release some stress i couldnt ask for anyone better than her
17 November 2021
Reply from Creditperfect
Dear Alexandra, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Extremely helpful and very professional…
Extremely helpful and very professional service, went through all aspects on how to improve my score and explained everything I'm good detail!!
Would highly recommend
15 November 2021
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
This company is absolutely shocking
This company is absolutely shocking. Takes £19.99 from your account and then the phone number does not work and the email address provided bounces back. The contact form on the website also does not work. There is no way to cancel this what so ever. Avoid at all costs
15 November 2021
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. You may have come to us from a different website if you were searching for credit and your original application didn’t find a loan match for you.
We take fraud claims very seriously. If you haven't applied for loans or provided your card details at that time, then we would like to hear from you again.
If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you again. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Great Company!
Natasha went through the concerns I had raised about my credit report. She also mentioned ways I could improve my credit score and keep the score going up. There was a little disruption during the phone call (due to the fire alarm going off) but Natasha remained professional, apologised for the inconvenience and called me back as soon as everything was back to normal. I would definitely recommend this company and their customer service skills are great too! :)
12 November 2021
Reply from Creditperfect
Dear Rochelle, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
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