Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
This company are a total disgrace, after signing up without realising I cancelled my account immediately. They still took 19.99 off me. After confirming my account was cancelled I have discovered to... See more
Company replied
Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Creditperfect
Dear Mr Gunnion, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Good to chat to
20 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Dayle. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
I spoke with Joanna n was pleased with…
I spoke with Joanna n was pleased with the help I got from her n was told I would be refunded with the amount creditperfect had taken from my account
Thank you Joanna for doing this for me
Kind regards
Mr.Lee Kelly
20 January 2022
Reply from Creditperfect
Dear Mr L Kelly, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
They exploit vulnerable people.
You guys took my money after applying for a loan. I didn’t apply for this service, give you my details or even visit your website. Now you refuse to refund me. You are a joke of a company. I’m a student with very very little money and you took what I had left and won’t refund me. Disgusting.
19 January 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Reply from Creditperfect
Dear Marcin, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Natasha. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
ok guy was very helpfull and now just…
ok guy was very helpfull and now just waiting for my refund
19 January 2022
Reply from Creditperfect
Dear Raymond, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Dayle. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Scammed...UPDATE
As per a few other reviews, they have been taking money from my account without my knowledge. £19.99 a month for 6 months...I am so furious.
I have little money to spare as it is. Bloody scammers
Update: Was contacted by creditperfect, lovely lady Joanne, and she explained how this may have happened. I am receiving a full refund and I was very impressed with the proffesionalism displayed.
18 January 2022
Unprompted review
Reply from Creditperfect
Dear customer, we’re sorry to hear you had a poor initial experience with Credit Perfect. Thank you for taking the time to call us and talk through what happened. We’re glad that we’ve been able to help you and you’ve now had a positive experience with us. If we can be of any help in the future, please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Excellent friendly and really helpful
14 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
This company has tried to take £19.99…
This company has tried to take £19.99 from my account luckily I didn't have the available funds, (and contacted my bank to block any future transactions), hence the reason for my desperation in contacting them in the first place, I did not consent to a trial to better my credit rating, I thought I was applying for a loan, avoid..avoid..avoid
14 January 2022
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Avoid this company at all costs.
Despite 4 emails to creditperfect about £19.99 being taken from my bank account on the 29th December 2021, that I had NOT authorised NOR signed up to, not a peep from them. Phoned also to be told by a machine that they are no longer dealing with enquiries by phone, quite convenient!
My advice to anyone in a similar situation is to do as I have just done. I have just completed a Dispute form for direct debt, from my bank and they are investigating. May not get my £19.99 back, but they will block creditperfect from taking any further money from my bank account.
All I can say to complete my review for now is, at least Dick Turpin had the decency to wear a mask when he was robbing people, these rogues are robbing people in plain sight!
AVOID THIS COMPANY AT ALL TIMES.
14 January 2022
Unprompted review
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. We take fraud very seriously, so if you haven't taken out a loan recently then we need to hear from you. To get started, please go to www.actionfraud.police.uk to get a crime number, then email support@creditperfect.co.uk. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Great experience
Very helpful call, gave me clear answers for my enquiries and helped me to get good understanding of my credit.
13 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
To keep it brief
To keep it brief, very good customer service understood my frustration and dealt with it the competent way. Enjoyed the phone call :)
11 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna and Chris. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Very helpful customer services
11 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The call was helpful and constructive .
11 January 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Dayle. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Joanna was absolutely perfect
Joanna was absolutely perfect, she is very knowledgeable and went out of her way to assist me.
She is professional, friendly and helpful.
I would highly recommend dealing with her.
Thank you Joanna 😊
7 January 2022
Reply from Creditperfect
Dear Richard, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
good service.dealt with my problem with…
good service.dealt with my problem with no worries .
6 January 2022
Reply from Creditperfect
Dear customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily today. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Joanne the unsung hero
Joanne was really helpful and her attention to detail was second to none. She assisted me in perfect fashion and left me satisfied with the outcome. She is a credit to your company. Many thanks Joanne and happy new year.
5 January 2022
Reply from Creditperfect
Dear Gareth, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Joanna. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
This has happened so many times
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to take the money two days before Christmas you are having An absolute laugh I hope I miraculously get refunded ASAP!!!!!
23 December 2021
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Hi you have taken 19.99 out of my…
Hi you have taken 19.99 out of my account I can't remember even if I read about you but I do know if I did I didn't understand the terms or conditions or didn't read them and plus I didn't use the service so I would appreciate a refund please because that's my children's money you have taken for Christmas thankyou.
22 December 2021
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.