Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
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See what reviewers are saying
After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
This company are a total disgrace, after signing up without realising I cancelled my account immediately. They still took 19.99 off me. After confirming my account was cancelled I have discovered to... See more
Company replied
Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very good service and so helpful
9 May 2022
Reply from Creditperfect
Dear Gary, , thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Very friendly
The staff are very friendly and easy to talk to Nothing is too much trouble for them
4 May 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
I have just applied for a loan with a…
I have just applied for a loan with a company called Comet Loans and have given them account number for s credit check. Luckily I haven't given them my debit card information. This bunch of cowboys better not try to take £20 off me WITHOUT MY PERMISSION OR THEY WILL BE REPORTED TO THE POLICE. I haven't signed anything agreeing to pay them but I think I have had dealing with them before. Zero stars if I could. I have sent 2 emails asking you to cancel something I didn't agree to or sign up for to support@creditperfect yesterday and await your response. Standard cut and paste replies. I have also contacted my bank about this.
2 May 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
I want a refund 19 99 was taken out of my account. without permission I want. a refund hugh Murphy 42 ferney Rise Enniskillen County fermanagh Northern Ireland
I want a refund 19 .99 was taking out of my account without permission and.cancel.it hugh Murphy 42.ferney rise Enniskillen County fermanagh Northern Ireland bt747nf
26 April 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Do not touch this company .
Do not touch this company .
They act as if you are looking for a loan. However I assume in the ‘small print ‘ they tell you that they are taking £19.99 per month . However they took it of me within 2 weeks . I had no idea and from the reviews neither did anyone else . I have emailed them for my money back (they do not have a phone number). I have been told they will not refund my money . They are absolutely disgusting . Preying on people when times are hard . This company will be shut down due to unethical and fraudulent activities . I have reported them to the Financial Ombudsman because in law they cannot use the ‘small print’ as a legally binding contract . It needs to made clear so you are aware . Not sneaky and underhanded
22 April 2022
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Scam artists Steal money from your account
Took money from my bank account when I’ve never actually heard of the company! Claimed I had a subscription which I have never agreed to! Are not contactable by phone!
Will not refund me despite several emails still insist on calling me a customer and telling me I had a subscription which they have now cancelled.
Absolutely disgraceful I’m in contact with the fraud team at my bank as I had to cancel my card as I had no knowledge of this company and no reason for them to take money.
Absolute scam artists avoid them and any company affiliated with them!!!!!!!
Blames a 3rd party company and when I find out who this company is they will be getting negative reviews also!!!!
Spoke on the phone and email saying I agreed to a subscription a subscription I’ve never wanted or used! Absolute liars! Asked for more bank details on the phone couldn’t explain why so many people here have exactly the same issue with them!
I requested 2 weeks ago for all correspondence to be made via email and for a manager to contact and me and provide me with their complaints policy and I’ve heard absolutely nothing since!
I will be contacting the FSA now!
These people are thieves!
20 April 2022
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Disingenuous Scam
Ironic how a company that dresses itself to help those in difficult financial situations will begin charging you £19.99 a month with no official warning. Complete scam be very careful with what information you give to them
18 April 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Scam!!
They stole my £19.99 for no reason after sighing too a subscription that I don’t even think I ever signed up for.
15 April 2022
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Basically you was not lending to me any…
Basically you was not lending to me any credit because I was looking for a Slo-mo the lawn good not tell me an identify what was wrong with my credit history why I can’t get a credit loan I never had any Greek God as a new person trying to borrow money there was no step for me for 4 to borrow any money at all You can’t to cancel my subscription fee
11 April 2022
Reply from Creditperfect
We’re sorry you’ve had this experience with Credit Perfect. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards.
If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you again. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Happy now.
My son was looking for loans and didnt get one. This company was taking money every month for a sub. I spoke to Lauren today and they are paying back what they have taken from him. One phone call and all sorted now. Ty ❤
7 April 2022
Unprompted review
Reply from Creditperfect
Dear Susan, we’re sorry to hear you had a poor initial experience with Credit Perfect. Thank you for taking the time to call us and talk through what happened. We’re glad that we’ve been able to help you and you’ve now had a positive experience with us. If we can be of any help in the future, please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Attempted to take £19.99 3 times 1st of…
Attempted to take £19.99 3 times 1st of April 2nd and the 4th successfully taken twice. I have paid £39.98 for a service I hade no idea I was receiving. On the email convosation they have never accepted the fact I have been ‘charged’ twice for a months subscription.. scam artists dressed as a legitimate company.
4 April 2022
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
Have reported to my bank you are…
Have reported to my bank you are fraudsters took 20 pounds from my bank for a free service .be warned stay clear
1 April 2022
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
SCAM AVOID!!!
SCAM AVOID!!!
I signed up for what I thought was a free service after applying for a loan online. I woke up this morning to find these scammers have taken £19.99 from my bank.
1 April 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
This company is a scam
This company is a scam, they somehow got hold of my card details and started charging subscription fees. I only became aware after going through my bank statement.
I possibly agreed to some hard to see terms and conditions whilst I was applying for loans.
I signed up to get a free report which was written in large font. And on the bottom there was a term saying that you will be enrolled into a trial to get this 'free report' which was written in font size that was much more hard to see.
30 March 2022
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Very helpful and explained thoroughly…
Very helpful and explained thoroughly and was very sympathetic to my situation, thank you.
23 March 2022
Reply from Creditperfect
Dear Dean, we’re sorry to hear you had a poor initial experience with Credit Perfect. Thank you for taking the time to call us and talk through what happened. We’re glad that we’ve been able to help you and you’ve now had a positive experience with us. If we can be of any help in the future, please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Customer service very good and…
Customer service very good and effective. No issues to report
22 March 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Complete scam, but did eventually refund my money
Complete scam, avoid like the plague. This company will claim that you have been approved for a loan, but will actually sign you up to a useless subscription service (that is available for free in multiple other places) and take £19.99 a month from your bank account. On completing sign up you will be rejected for all loans. Of course, they make it extremely difficult to cancel your membership, so I had lost money by the time I managed to do it. Disgusting company preying on vulnerable and desperate people, if I could afford to throw away £19.99 a month on a service my bank offers for free, I wouldn't be applying for a payday loan in the first place! Since giving these people my details I have also been bombarded with silent phone calls, calls about debt consolidation, dodgy text messages also claiming I've been approved for a loan, the works. I did not consent to them sharing my details with anyone. Lastly, they claim that membership fees may be refunded if they fail to find you a loan, but they've refused to refund my £20 that I can ill afford to lose. Do not waste your time or money on these con artists.
Edited to add: After writing this review, Credit Perfect have been in touch and have refunded my money so I have increased the rating from 1 to 2 stars. While I do appreciate this, I will not be deleting the review as what I have said remains true; if you are looking for a loan and are redirected to this site, DO NOT PROCEED.
22 March 2022
Unprompted review
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
She was very polite and very helpful…
She was very polite and very helpful and explained everything in detail
21 March 2022
Reply from Creditperfect
Dear Chloe, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Ellie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The support service does work.
Apart from feeling like I had been scammed emailing the support team does actually work. If you ask them to call you they will too, the women I spoke to was very nice and understanding of the situation and refunded all the money I was owed as they could see I had never used there website befor and was redirected by a different company. Still some improvements need to be made though like us as people being able to contact the company by telephone instead of having to ask by email. Great service on the phone.
21 March 2022
Unprompted review
Reply from Creditperfect
Dear Dominic, we’re sorry to hear you had a poor initial experience with Credit Perfect. Thank you for taking the time to call us and talk through what happened. We’re glad that we’ve been able to help you and you’ve now had a positive experience with us. If we can be of any help in the future, please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Hello
Hello
I have just noticed that £19.99 keeps being taken from my account from this company but when I go to cancel subscription, I don’t even have an account with you...please can I request a refund as Money is tight at the moment and I can’t afford for this to keep coming out of my account each month
Thank you
21 March 2022
Unprompted review
Reply from Creditperfect
Thanks for leaving a review for Credit Perfect. You may have come to us from a different website if you were searching for a loan recently. Credit Perfect is a credit broker with access to an alternative panel of lenders for both loans and credit cards, and you would have come to us if your original application didn’t find a loan match for you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. When you get in touch, just mention you’ve left a review so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review as this will help us improve our products and services. Many thanks, the Credit Perfect Team.
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