Beware. Preying on vulnerable people with poor credit ratings promising to find loans . Go through the process to be told there are no loans available but you’ve unwittingly agreed to pay £19.99 p... See more
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After taken payments for years, unable to get into email account. Finally managed to get into account, went to log in to credit perfect to find a warning saying account inactive. So not being able to... See more
This has happened so many times. Get re directed from god knows what websites onto here don’t even click or agree to anything and then I end up getting charged the dreaded £20 and now they want to tak... See more
Company replied
This company are a total disgrace, after signing up without realising I cancelled my account immediately. They still took 19.99 off me. After confirming my account was cancelled I have discovered to... See more
Company replied
Company details
Written by the company
Credit Perfect is your online personal finance manager. It allows you to manage and improve your credit report and score as well as access alternative credit providers that can provide loans or other credit, even though you may not have perfect credit rating or history. Features include: Credit Alerts, Access to Alternative Lenders, Credit Builder Credit Cards, Guides & Tools and Online Loan Brokerage.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- www.creditperfect.co.uk
1.4
Bad
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quickly helped resolve my issues
Quickly helped resolve my issues. Thanks for your help Beth.
30 June 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
I spoke to a lovely lady called bethanie
I spoke to a lovely lady called Bethanie from customer support regarding payment. She was super nice and friendly, she made me feel at ease. Very much appreciated for her assistance
17 June 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The time that is taken to actually call…
The time that is taken to actually call a customer up and go through their actual report and how it could improve is what you call a service
15 June 2022
Reply from Creditperfect
Dear A Adams, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our Credit Report Specialist Lorraine. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Brilliant service couldn't be happier…
Brilliant service couldn't be happier thank you so much. Beth was amazing
13 June 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Chloe at credit support provided great…
Chloe at credit support provided great customer service and got me issue solved quickly and professionally. Thank you.
10 June 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe,. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
they make it way harder than necessary…
they make it way harder than necessary to get your money back even if you don’t use their service, and they know it
doordash and even ubereats can have your money back to you within a day. if you want anything more than 1 star you know what you have to do CP
(they asked me to leave a review after i got my money back, and this is that review. still one star for your business conduct)
9 June 2022
Reply from Creditperfect
We’re sorry to hear about your experience with Credit Perfect. We’d like to make things right and get some more feedback from you. If you’d like to get in touch you can email support@creditperfect.co.uk and we’ll be happy to chat to you. Just mention you’ve left a review when you contact us so we can help in the quickest way possible.
We appreciate the time you’ve taken to write a review, as this will help us improve our products and services.
Misled
They will mislead you into believing you can get a loan, make you sign up and then tell you you are not eligble for any loans. Then they will take money from your bank when your "trial" ends. Avoid
Edit: Despite being misled they did at least refund the money they took so kudos for that. Just ensure you close your account if you do not use their site and only signed up in the hopes of being accepted for a loan
3 June 2022
Unprompted review
Reply from Creditperfect
Dear customer, we’re sorry to hear you had a poor initial experience with Credit Perfect. Thank you for taking the time to call us and talk through what happened. We’re glad that we’ve been able to help you and you’ve now had a positive experience with us. If we can be of any help in the future, please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
I was obviously upset that money was…
I was obviously upset that money was being taken from my account. I tried to have it stopped but was unable to. Eventually I was able to correspond with creditperfect, who reviewed it all and I am glad to say will receive my money back. Thank you to Chloe for keeping me informed and for a hassle free and hasty result.
1 June 2022
Reply from Creditperfect
Dear Dave, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The lady helped me so much she deserves…
The lady helped me so much she deserves a pay raise
31 May 2022
Reply from Creditperfect
Dear Thomas, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Bethany was polite
Bethany was polite, listened to our problem & dealt with it professionally. She reassured us throughout the phone call. Brilliant customer service. 5*****
30 May 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Bethanie was very knowledgable…
Bethanie was very knowledgable, helpful and professional. She had answers for all of my questions and more. She was also understanding regarding my personal situation and explored all avenues to help me and my situation. I’m very grateful for Bethanie to give me a follow up call. It is so much easier and more personal to actually speak to someone rather than just online etc.
Thank you Bethanie!
I appreciate your call, help and support. Outstanding customer service. Thank you!
27 May 2022
Reply from Creditperfect
Dear Clair, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Bethanie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Helpful and friendly
24 May 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Josie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Was very helpful and didn't try to talk…
Was very helpful and didn't try to talk me out of canceling my membership
23 May 2022
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
The person I talked to was very helpful…
The person I talked to was very helpful and gave me good feed back
20 May 2022
Reply from Creditperfect
Dear Paul, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Josie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Very helpfull and plesant to talk to
18 May 2022
Reply from Creditperfect
Dear Carys, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Josie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Beth. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Chloe from credit perfect.
Thank you Chloe for refunding me the money taken from my bank.
You were professional and caring and listened to me and explained what had happened and what was going to happen with my refund
Thank you so much
13 May 2022
Reply from Creditperfect
Dear Rebecca, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Chloe. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
Reply from Creditperfect
Dear Customer, thank you for taking the time to give us your feedback - we really appreciate this. We are so glad to hear that your query was resolved quickly and easily by our customer service agent Josie. If we can be of any help in the future please do not hesitate to contact us. Many thanks, the Credit Perfect Team.
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