Crew Clothing Reviews 

Ordered a pair of chino shorts in Crew Clothing sale. Ordering was straightforward and goods were delivered well packaged in 3 working days.
The shorts are well designed, well made and of good material. I will buy from Crew Clothing again.

I ordered a 12 but a 10 was delivered. I needed it for the next day to wear in a concert as it was essential to stay cool in the hot weather.

I phoned Bath who did not have a 12 and could not inform me which store had the correct size.
We drove 36 miles return trip to Marlborough as they did not answer their phone. They had never stocked the item.
I therefore had to wear the item even though the neck was too small.

Delighted with the 2 tops i purchased.
Lovely material and and such good quality. Got them in the sale so also delighted at getting such a bargain.

Ordered and delivered quickly. Had to return for different sizes, which again arrived quickly. I’ve now been waiting over 7 working days for my refund. Doubt I’ll order from here again.

Ordered and delivered very quickly
Product looks very good and quality is great

Ordering to receiving was a smooth glitch free process and the dress is absolutely perfect! Fab quality, highlights the curves whilst not hugging too tightly to the fat tummy… I felt really good in it- chuffed to bits!!

This is a company I would not do any further purchases with, it is a poorly organised company, the customer service team can't be bothered to provide any help when there is a issue with the delivery . The solution the team provided are not convenient and shocking reality is they don't have a manager working on a daily basis. Trying to save the cost by providing the mobile number in some of the shop but ignored the fact the the reception in certain shopping centre is extremely poor !

The absolute worst experience. Placed an order and I had made an error with my address. Contacted them within a few minutes of placing the order to make the amendment and an automated email came back straight stating that no amendments could be made and I would need to contact the shipping company once the tracking number was generated. Just hideous customer service along with the the fact that the quality of the clothing has been very hit and miss. This is my last order.

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it was an error and contacted customer services. The response basically states pricing varies depending on store stock etc etc. can you imagine paying a different price in Johnny Lewis M&S or Next to name a few. I just don’t see how this is fair to the customer and will not buy from Crew again such a shame my purchases are lovely.

Placed and paid for two Polo shirts and 10 days later no delivery and no response from “Customer service” department

This was my first and absolute last order with Crew Clothing. The website showed a vibrant, bright shocking pink jumper, but a dull, muted raspberry arrived instead. Complete false advertising. They then held my refund hostage for weeks and only processed it when I forced their hand and chased them. They blamed a "warehouse move," but a quick look online shows hundreds of other customers complaining about identical slow refunds going back over a year! To top it off, when I asked for a well-deserved goodwill gesture for the delay, stress, and deceptive item description, I was flatly refused. Abysmal customer service and zero respect for buyers. Avoid.

The dress is in a pretty fabric but I’m not happy with the fit of the neckline. The round neck comes up too high on my throat, making it very uncomfortable to wear. It feels like it’s choking me. A good fitting round neck would sit just under the throat. This design fault wasn’t obvious until I wore the dress, so unfortunately cannot return.

I ordered 2 tee shirts online, I thought I had arranged delivery to the Ringwood store for collection, I received confirmation email and I noticed that delivery was the Wimborne store, I contacted Crew through the website and tried to get the order rerouted to the correct store and was informed that the process is quick and cannot be changed, this all happened within 2 hours of the initial order. One shirt was delivered to the store about two weeks later and the second another week later. I called into the store in Ringwood and explained the situation and to try getting the order sent on there store, staff very helpful and 2 days later I was informed that the package was delivered, I collected the package only to find only one tee shirt. I returned to the store and they said they would locate the missing shirt. Later that day I got a call and was told Ruth from Ringwood store had driven to Wimborne and collected the item and I collected the next day.
Whilst this was a frustrating experience I would like to express my gratitude to Ruth for going beyond what most people would do and turned a bad experience to a positive conclusion.
PS I did not collect myself as I am disabled.
Peter Hewitt

Sizes not as shown on sizing guide -had to return 3 items-too big in these cases the original postage on the order should also be refunded is items are 'not as described'.

Classic designs. The well thought out webpage allows easy access to choice of clothing at the right quality and price.
The ordering process through to delivery = seamless!

On time, order correct, delighted with the delivery.
Thank you.

Absolute nightmare and will never order from them again. Had a holiday booked so paid for express delivery to be delivered 3 days before my departure date. Had an email saying it was now due to be delivered on the day I was going away, 3 days late! Customer services is useless, just an email option. I had a reply telling me they can’t cancel the order and if I’m not happy with my order I can return it?! I can’t return what I can’t receive! No notification to say it was delayed or an option to cancel. So basically they just send it as standard and if you’ve paid for express then tough luck! Shambles of a company!

Confusion about description of t shirt which is described as lilac, blue and pink stripes and is actually blue and white stripes as in picture. It arrived today, and is the colour I wanted.

Made an order of 4 items, received 1 items that I didn’t order. Tried to speak to a human, got nowhere. Was advised to return the wrong item and reorder my original items via chatbot even though I had not been reimbursed for items never received. Told I will get an email within 48 hours. Abysmal customer service.

Ordered a polo shirt which was the wrong colour when received. Returned same day and received the refund nearly three weeks later only after chasing. Meanwhile ordered the colour required again which arrived damaged and again have been waiting two weeks for the refund. Unacceptable customer service, will not be buying again.