Crew Clothing Reviews 

2,588
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 390 reviews, most reviewers were unhappy with their experience overall. Consumers often point out issues like poorly finished items, such as coats with loose threads or external buttons detaching easily, and quality inconsistencies. Many people also voiced frustration regarding the changing product quality, noting that some shirts feel thin or are delivered looking crumpled. Conversely, a small portion of people felt that receiving prompt refunds, such as one processed within two days, demonstrated exceptional customer service. However, some customers also noted significant delays and a lack of communication when waiting for refunds, alongside instances where items went missing in transit. Reviewers mentioned that some garments, like tops, have shrunk after washing, and that sizing can be inconsistent for certain individuals.

What people talk about most

Product

Customers had ambiguous experiences with product, sharing contrasting views on sizing and quality. While many... See more

Order

Users describe ambiguous interactions with order processes, reflecting a clear divide in customer... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as feedback on shipping times is... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently citing inefficient support, unhelpful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful fabrics, lovely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more

Rated 2 out of 5 stars

Used crew clothing many times in the past. Ordered my usual size 12 in 2 items in the sale, great prices and they arrived within 2/3 days but both really big compared to normal. So I ordered the si... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.8

Average

TrustScore 3 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.8

All reviews

(2,588)

339 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Crew

Have bought many items of clothing from Crew and have been delighted with them all. They are all true to size so I know they will be the perfect fit for me. The quality is excellent and they wash well.

20 July 2026
Unprompted review
Rated 2 out of 5 stars

I used to rate crew clothing quality…

I used to rate crew clothing quality but its definitely gone down hill in recent times.
I have bought half a dozen t shirts and also bought a size up which were slightly baggy .
After one wash on delicate at 30 degrees and air dried on the line they have shrank and have gone from a medium to an extra small mens its a joke for the price that's charged and washing them at correct temperature and cycle .
I will add other clothes I own haven't shrank only the crew clothing so it definitely cant be blamed on my washing machine .
Unfortunately I will not be spending anymore money on crew clothing as they are pretty much a throw away item once washed .

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Crew to the rescue

I had a situation where the Royal Mail delivery driver delivered to the wrong address. So I bought a new one and asked for some compensation. It turns out it was delivered to my neighbour and they found it 2 days later. Sarah from the customer service team was incredibly helpful and cancelled the upcoming order for me. This is a company that are getting it right, I’m seeing their clothes more and more about the place and no wonder. It’s fair costs, it’s good quality and I returned my Tommy Hilfiger clothes to buy Crew instead because the Crew clothes looked better.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience …

This is my first time ordering from this company. I ordered 3 dresses (delivery was really good) which were really nice but unfortunately didn’t fit. I returned them for a refund via Royal Mail on Wednesday of this week (15 July) and received the refund in my bank today (17 July). That to me is exceptional customer service. I have never received a refund so quickly from other companies. I wouldn’t hesitate to buy from this company again and would highly recommend them

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good staff, lovely jumper, perfect size, great colours .,sleeves on jumper sit so well on shoulders i will be shopping at crew again. Bromley Mall

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Refund Policy

As with many other reviews still waiting for a refund. Refund policy says "up to 7 working days". Very misleading. Expecting over £120.00 to be refunded. Not bothered to contact Customer Services as with other reviews will not get an honest response. Will certainly not be ordering from this Company again and will definitely not recommend.

14 July 2026
Unprompted review
Rated 2 out of 5 stars

Slow refunds

I purchase a lot from Crew Clothing and really like the clothes. However, there now seems to be an issue with their refunds. I have been waiting over 8 working days since they received my returns. This never used to be the case, and it is a shame as it is putting me off any more purchases.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Placed an order on 5th July - started chasing a week later as not despatched and no delivery made - chaser emails all ignored. I need the clothes for my holiday.

14 July 2026
Unprompted review

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