Cricket-Hockey.com Reviews 

1,017
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, highly knowledgeable, and always ready to provide great guidance when choosing items in the physical store. Many shoppers also appreciate the wide selection of quality equipment and the fast, reliable delivery service offered. However, some customers also noted receiving items with unexpected defects, missing parts, or incorrect sizes upon delivery. A few people also experienced noticeable delays, communication difficulties, or overall problems with their online orders arriving as expected. These occasional issues contrasted with the otherwise very smooth and positive transactions experienced by the majority of buyers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting top quality items and accurate sizing... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting fast dispatch times and parcels... See more

Service

Users describe positive interactions with service, highlighting consistently great experiences and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally knowledgeable, friendly, and... See more

Order

Customers report great satisfaction with the ordering process, highlighting that online purchases are easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

Really good service, Jamie was very helpful and responded really quickly! I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I... See more

Rated 5 out of 5 stars

Cricket-hockey is an excellent company. So helpful and friendly when you visit their shop, and quick, good value, and trustworthy when using their website. I don’t go anywhere else for my hockey equip... See more

Rated 5 out of 5 stars

Els customer service was exceptional he went above and beyond in assisting me in buying Adidas shin guards, TK socks, TK stick tape and Adidas Fabela Astros. I have not played hockey for a number of... See more


Company details

  1. Cricket shop
  2. Hockey Shop

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,017)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgable staff, great prices

Visited the shop to buy hockey shoes for myself and two daughters, and we received very helpful advice from the knowledgable staff. We tried on several pairs of shoes and this didn't seem to faze the shop assistant at all! She was incredibly patient and offered some great tips about the different types of shoe, and also about hockey sticks. Excellent service, particularly when their prices are so competitive.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, ordered the wrong cricket hat and shirt. I rang them,they sort it and delivered next day.A star service ✨️ 🙌

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Absolutely excellent customer service. I realised that I had ordered the wrong weight cricket bat shortly after placing my order. I messaged cricket-hockey via WhatsApp a few hours after and asked if i could change this. This was no problem and before I knew it my order was changed and one the way to me. It then came super quick and is an excellent product.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, honest opinions fantastic product and express delivery from the other side of the world. Can't speak highly enough
Dave from Australia

23 June 2025
Rated 5 out of 5 stars

Expertise…

We received a warm friendly welcome again from Leanne. Thank you so much Leanne for your patience’s and expertise in getting the right kit. We are super grateful.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall
Ordered a bowling machine that arrived less than 2 days later. Received an excellent machine that more than delivers.
Wonderful customer support.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Used a few times, good delivery times and good products. Descriptions of products on the website could do with improvement

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Next day delivery saved my arse!

The full story is I was due to play cricket last Saturday (31st May), so I ordered a full bag of equipment cricket hockey on thursday and it arrived friday afternoon. Absolutely brilliant experience in comparison to another company (Cricket Direct) who I ordered from at the start of the week who failed to send anything out in 5 days.

Would definitely but from this company again! Thank you so much!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

They are just always excellent at everything

Cricket-Hockey are an excellent organisation. They have an excellent range of hockey equipment and I am always extremely well looked after with my enquiries. Speedy delivery and good communication make it all an easier sell.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Customer service

Purchased the new Hockey Vapor Astros. Found an issue with the heel which I reported back. Went back and forth with who I now believe was the Managing Director Mr Bundy who only looked at pictures and didn’t even consider physically looking at them via a return. Shame that this is the culture & customer service from the top down. An expensive mistake. Will not be shopping here again.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great shop & fantastic customer service

Made a long journey to visit the showroom, glad we did. Fantastic stock, great prices and sales assistants couldn't have been more friendly or helpful. Have also ordered online, quick delivery & customer service has been fantastic. Would highly recommend and wouldn't shop anywhere else.

28 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look