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Crocus.co.uk Ltd Reviews 

73,322
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, often noting healthy, strong plants that thrive. Many people highlight the excellent packaging, ensuring items arrive in great condition. Delivery is consistently described as prompt and efficient, often arriving within the stated timeframe. However, some customers also noted issues with delivery services, including delays, failed deliveries, or instructions not being followed. A few other people also felt that some plants arrived in less than ideal condition, described as tired, dried out, or smaller than expected.

What people talk about most

Product

People report positive experiences with products, frequently praising the good quality, health, and variety... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products like... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting easy product discovery, simple... See more

Service

Customers had positive experiences with service, often describing it as outstanding, brilliant, professional,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more

Company replied

Rated 4 out of 5 stars

Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more

Company replied

Rated 5 out of 5 stars

Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more

Company replied

Rated 5 out of 5 stars

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more

Company replied


Company details

  1. #155 of 189 best companies in Garden centre
  2. #313 of 400 best companies in Home Furniture Shop
  3. #82 of 123 best companies in Garden Furniture Shop
  4. #32 of 36 best companies in Barbecue Shop
  5. #36 of 49 best companies in Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73k reviews

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4.3

All reviews

(73,322)

6,353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great plant site.

Finding all the plants I wanted in one place was great. A very wide choice.
The plants arrived really quickly and were exceptionally well packed, so were all in good condition.
Thank you Crocus, I'll definitely be buying again.

26 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks so much, Sue – we’re delighted you’re happy with the choice, quality and packing of your plants, and we really appreciate you planning to order from us again. 🌱

Rated 3 out of 5 stars

Expensive and not worth it

A lot of my plants died straight after and turned up not in a healthy condition. Everything was really small and I spent over £100. Don’t think I’ll bother again, I asked for a refund and I only got reimbursed for one plant which I was told ‘would be fine’ this also died not long after trying to revive it.

26 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I'm really sorry to hear this, Georgia – that’s not the experience we want at all. Please contact us via our [Contact Us form] with your order number and photos so we can review what’s happened and see what we can do to put this right.

Rated 5 out of 5 stars

Great plants

Great plants, highly recommend Crocus

22 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Graham – we really appreciate your recommendation and are delighted to hear you’re so happy with our plants! 🌿

Rated 5 out of 5 stars

Outstanding service

Ordered my begonia rooted cuttings Tuesday, they arrived by lunchtime Wednesday the following day, in perfect condition. They were potted up that afternoon and are thriving on the windowsill. Outstanding service, beautiful plants, thank you Crocus.

15 July 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

We're so pleased to hear your begonia cuttings arrived quickly and in perfect condition! It's wonderful to know they are already thriving. Thank you for your kind words about our service and plants.

Rated 4 out of 5 stars

Outstanding Customer Service

An issue that I had with the plants that arrived was responded to quickly and empathetically by Pam.

16 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your lovely feedback – we’re delighted to hear Pam was able to help quickly and empathetically. 🌿

Rated 3 out of 5 stars

I have stopped ordering plants from…

I have stopped ordering plants from crocus because all the plants lack vigour & quality.
Out of every three ordered only one may survive despite being well cared for by me.
A pity but have found a much more reliable company where i wont waste my money & be disappointed!

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I'm truly sorry to hear about your disappointing experiences with the vigour and quality of the plants you've received from us, and that so many haven't survived despite your care. I understand your frustration and regret that we've let you down.

Rated 5 out of 5 stars

More lovely plants!

FIve lovely, well-established Rudbeckias received well packaged in a couple of days from order. Planted within two days and they're doing really well despite the heat.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely review! We're delighted to hear your Rudbeckias arrived well-packaged and are thriving despite the warm weather. We hope they bring you much joy! 🌼

Rated 1 out of 5 stars

I sent an email and also spoke with one…

I sent an email and also spoke with one of your staff about my plant delivery. My lavenders were yellow and I was missing a brunnera. I have not had a reply and feel very disappointed.
My name is Gwen Wilde and my post code is TW8 8 QE

Kind regards

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Gwen, and I’m really sorry you’ve had this experience with your order and haven’t had a reply yet. Please contact us via our [Contact Us) form with your order number and photos of the yellow lavenders so we can investigate and sort the missing brunnera as quickly as possible.

Rated 2 out of 5 stars

Heavily diseased plants - do not buy from here

Do not buy plants from here!

The plants arrived and of the 4 I ordered: 1 was destroyed with fungus including the roots, 2 others had fungus and had to be completely clipped back and the last one had clearing been hacked to disguise fungus again.

The plants arrived with my heavy container order I the same box and as a consequence the plants alongside fungus had been badly squashed. It is absolutely disgusting to pay for items that are no means cheap that are all diseased.

16 July 2026
Unprompted review
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

I’m really sorry to hear this, Paula – this absolutely isn’t the standard we aim for. Please email our customer service team with your order number and photos of the affected plants so we can investigate and put this right for you.

Rated 4 out of 5 stars

Duck

Very satisfied with the duck that I bought as a birthday present for my wife. She loved it!

12 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Robert – we’re so pleased to hear your wife loved her duck birthday present! 🦆💚

Rated 5 out of 5 stars

Ordered 3 plants online

Ordered 3 plants online. Reasonable price for the plants I ordered. Arrived with in the time frame given. Plants arrived healthy just needed a good watering before planting. Would highly recommend buying plants from crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks, Jason – we really appreciate your recommendation and are delighted to hear your plants arrived healthy and on time. 🌱

Rated 5 out of 5 stars

Clematis Plants from Crocus

My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy looking foliage and were in suitable deep pots for travel. I planted them out in my garden and they are both doing well. I shall not hesitate in ordering further plants from Crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you for your wonderful review! We're so happy to hear that your clematis plants arrived promptly, were well-packaged, and are now thriving in your garden. We truly appreciate your kind words and look forward to your next order!

Rated 5 out of 5 stars

Good selection of products

Good selection of products. My plants arrived in an excellent condition and they both looked healthy. Planted and doing well.
Excellent service.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you, Dawn – we’re delighted to hear your plants arrived healthy and are already doing well in the garden. 🌱😊

Rated 1 out of 5 stars

Disappointed

OK, it was very hot but the 3 plants arrived in a less than ideal condition. I am an experienced gardener. Maybe it was something I did but the not inexpensive ablution has given up the ghost. Not like previous experience with Crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thanks for sharing this, Colin, and I’m really sorry the plants arrived in poor condition and haven’t done well, especially given your past good experiences with us. Please contact us with your order number and some photos so we can review what’s happened and look into a suitable resolution.

Rated 5 out of 5 stars

Trustworthy

Brilliant service, product and delivery, will use again.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much, Sandra – we’re delighted you were happy with the service, product and delivery, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service. The plants I ordered were well packed, arrived in good confition and ready to plant out. Very pleased with my purchase. Thank you Crocus.

25 June 2026
Crocus.co.uk Ltd logo

Reply from Crocus.co.uk Ltd

Thank you so much for your lovely review – we’re delighted to hear your plants arrived safely and that you’re so pleased with your purchase. 🌿

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