On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more
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Review summary
Created with AI, based on recent reviews
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Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more
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Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more
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My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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Company details
- #155 of 189 best companies in Garden centre
- #313 of 400 best companies in Home Furniture Shop
- #82 of 123 best companies in Garden Furniture Shop
- #32 of 36 best companies in Barbecue Shop
- #36 of 49 best companies in Nursery
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73k reviews
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Disappointed
OK, it was very hot but the 3 plants arrived in a less than ideal condition. I am an experienced gardener. Maybe it was something I did but the not inexpensive ablution has given up the ghost. Not like previous experience with Crocus.
25 June 2026
Reply from Crocus.co.uk Ltd
Thanks for sharing this, Colin, and I’m really sorry the plants arrived in poor condition and haven’t done well, especially given your past good experiences with us. Please contact us with your order number and some photos so we can review what’s happened and look into a suitable resolution.
Reply from Crocus.co.uk Ltd
Thank you so much, Sandra – we’re delighted you were happy with the service, product and delivery, and we look forward to helping you again soon.
Professional and efficient service
Professional and efficient service. The plants I ordered were well packed, arrived in good confition and ready to plant out. Very pleased with my purchase. Thank you Crocus.
25 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely review – we’re delighted to hear your plants arrived safely and that you’re so pleased with your purchase. 🌿
Reply from Crocus.co.uk Ltd
Thanks, Sandra – we really appreciate your lovely feedback and are delighted you’ve found our range and team so helpful. 🌿
Awful quality, plants arrived ransacked
Update on crocus response: per my review, I’ve already contacted customer service and the response has been terrible
Absolutely awful, I ordered a set of plants as a gift, direct to the recipients address. I emailed Crocus before that this was a gift and added the info at checkout.
The order arrived completely ransacked & with a gift card for someone else’s order. The driver didn’t even knock on the door.
On contacting crocus I’ve been met with a very slow response and a lack of empathy for the terrible service and quality of product. I’m now left pursuing a refund via my credit card. Avoid at all costs.
11 July 2026
Unprompted review
Reply from Crocus.co.uk Ltd
I'm really sorry to hear about both the state of the plants and the issues with delivery and our response. This isn’t the standard we aim for; please contact us via our Contact Us form with your order number and photos so we can review and do our best to put this right.
Good value plants in excellent…
Good value plants in excellent condition, delivered 2 days after ordering in a cleverly constructed cardboard container that securely protected the 3 plants during the shipping process. Excellent!
25 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Richard – we’re delighted you found the plants such good value and in great condition, and that our packaging and quick delivery worked well for you. 🌿
Fast delivery, plants arrived in good condition.
Fast delivery and plants arrived in good condition.
19 June 2026
Reply from Crocus.co.uk Ltd
Thank you, Wendy – we’re really pleased to hear your plants arrived quickly and in great condition. 🌱
On the down side I was disappointed…
On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practical size wise for transportation but I think what I received was more a cutting than a plant. On the plus side delivery was good and within the time stated.
11 June 2026
Reply from Crocus.co.uk Ltd
Thank you for your honest feedback and I’m glad delivery went smoothly; our plants can look smaller than garden centre ones because we don’t force them on with artificial heat, so they’re younger but tougher, however I’m sorry they felt more like cuttings – your comments will be passed on to the team.
Reply from Crocus.co.uk Ltd
Thanks for your review. If you’d like to share more about your experience with our delivery, we’d really appreciate the feedback.
Lots of choice, high quality healthy plants
Always very well-stocked, excellent choice of gorgeous plants and seeds, along with all sorts of accessories from grit to implements and even garden furniture. Have ordered several times from them, and everything always arrives well-packaged and in record time. Healthy plants that thrive once planted on.
21 May 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely review and for being a repeat customer, it’s great to hear your plants are thriving and that delivery and packaging have been consistently spot on. 🌿
Excellent customer service
24 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback on our customer service – we really appreciate you taking the time to share this.
Fast delivery and good quality
Very fast delivery and a good quality pot. A replacement for one bought a year ago that fell over and was smashed during a fierce thunderstorm a month or so ago.
24 June 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely review – we’re so pleased your replacement pot arrived quickly and you’re happy with the quality. 🌿
My purchase was transferred to your…
My purchase was transferred to your delivery company, DXL, promptly. When, after a week, it had not arrived, I tried tracking. All I learnt from that was that the item had been "transferred to 3rd party for delivery". 10 days later the item arrived in a plastic bag. In the meantime, I had replaced it from a different supplier.
24 June 2026
Reply from Crocus.co.uk Ltd
Thanks for sharing this, and I’m really sorry for the long delay and poor condition of your delivery. Please email us with your order number so we can look into what went wrong with DX and discuss a suitable resolution.
Reply from Crocus.co.uk Ltd
Thanks, Janet – we’re delighted you’re happy with the range and that your plants arrived safely and in good health. 🌱
Reply from Crocus.co.uk Ltd
Thank you so much for your kind feedback! We're absolutely delighted to hear that you're pleased with both our plants and the service you received. 🌿
Healthy and strong plants
Speedy despatch and delivery. Everything I order is always packed very carefully and well protected.
I use Crocus repeatedly now as I trust them to deliver strong healthy plants safely
24 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive strong, healthy plants, safely and carefully packed. We truly appreciate your continued trust in us.
Reply from Crocus.co.uk Ltd
Thank you, Mary – we’re so pleased your plants arrived quickly and that you’re happy with them! 🌿
Order number 11399511- low quality plants received
Order number: 11399511.
Good service, but it's not cheap and the plants received have been low quality.
I have made a couple of orders via Crocus, they are associated with the RHS and I assumed the quality of first order was just unlucky. They came well wrapped, but the plants were spindly, half the leaves dead and seemed like they hadn't been outdoors at all so immediately collapsed out the box.
9 July 2026
Unprompted review
Reply from Crocus.co.uk Ltd
Thank you for your feedback, and I’m sorry the quality of your plants has been disappointing, especially after multiple orders. Please contact us via our **Contact Us** form with your order number (11399511) and clear photos of the plants so we can review and arrange a refund or replacement if appropriate.
Blooming brilliant
6 plants ordered, all brilliant. Great size, not the normal piddly things most companies send out! Will definitely be ordering again. 5+ stars..
15 July 2026
Unprompted review
Reply from Crocus.co.uk Ltd
Thanks so much, Colin – that’s wonderful to hear! 🌿 We’re delighted you’re so happy with the size and quality of your plants and look forward to helping with your next order.
One of the plants died soon after…
One of the plants died soon after delivery but Crocus sorted it out and gave me a voucher worth more than the plant!
24 June 2026
Reply from Crocus.co.uk Ltd
Thanks, Paul – we’re glad we could get that sorted for you and that the voucher helped; we really appreciate you taking the time to share this. 🌱
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