Referrals cancelation
I did not feel that this hospital took patients’ concerns seriously enough. Communication was poor, and I often felt unheard and unsupported during a difficult time. Referrals were cancelled without clear explanations, which caused significant stress and delays to my care. As a result, I had to seek private treatment in order to obtain the referrals and support that had previously been cancelled by Croydon University Hospital.
Responses to concerns were also delayed, and overall the service felt disorganised and disappointing. I hope improvements are made so that patients feel listened to, respected, and properly supported.
13 May 2025
Unprompted review