Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
Company replied
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
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Company details
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional, yet friendly; as if speaking to a neighbor or friend. Very knowledgeable about the process & product.
25 July 2026
Reply from Cruise America
Hi Michele,
Thank you for your wonderful review! We’re delighted to hear that our representative provided a professional yet friendly experience and made you feel as comfortable as speaking with a neighbor or friend. It’s also great to know they were knowledgeable about both the rental process and our RVs.
We truly appreciate you choosing Cruise America and hope you have an amazing adventure!
Smooth booking process from the UK
Smooth booking process from the UK. Great website chat facility with a REAL agent! Everything clearly explained. Deposit paid and looking forward to Route 66 next year!
3 August 2026
Reply from Cruise America
Hi Rob,
Thank you for your wonderful review! We’re delighted to hear that booking from the UK was a smooth experience and that our website chat connected you with a real representative who clearly explained everything.
We truly appreciate you choosing Cruise America for your Route 66 adventure. We hope you have an incredible trip next year and create plenty of unforgettable memories along the way!
We are currently on our trip in the…
We are currently on our trip in the USA. Our fridge doesn’t work when we haven’t got electricity. To top it off, it gives this super annoying beep all the time it is not working.
We have called with cruise America. First time they have answered and we tried something. But the times after that they didn’t picked up the phone. While hanging on the line it was costing us €50 each time we had to wait.
Than I have sent an email last week, which I still do not have an answer to!
And we had to toss out a lot of our expensive grocery’s because they went bad!!
Our travel agent in the netherland also emailed them.
They can expect we want a refund!!!
3 August 2026
Unprompted review
Reply from Cruise America
Hi Niki,
Thank you for your feedback. We’re very sorry to hear about the refrigerator issue, the loss of groceries, and the difficulty you experienced trying to reach our Traveler’s Assistance team while you were still on the road.
We understand how frustrating it must have been to deal with a refrigerator that would not operate properly without electricity, especially while also incurring international phone charges while waiting for assistance.
We have received your claim, and it is currently in our Customer Relations review queue. Claims are reviewed in the order they are received, and we appreciate your patience while our team works through a high volume of requests during our busy season.
Once your claim reaches review, we will have the opportunity to examine the information provided, including the concerns reported during your rental and the communications available to us.
Thank you for bringing this matter to our attention.
Morgan was super helpful
Morgan was super helpful, knowledgeable and got our booking sorted quickly.
28 July 2026
Reply from Cruise America
Hi Patrick,
Thank you for your wonderful review! We’re delighted to hear that Morgan was helpful, knowledgeable, and able to get your booking sorted quickly. Providing efficient and friendly service is exactly what we strive for.
We’ll be sure to share your kind words with Morgan. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Easy to reach
Easy to reach, easy to understand, friendly, prompt. Very professional but not stuffy.
29 July 2026
Reply from Cruise America
Hi Casey,
Thank you for your wonderful review! We’re glad to hear that our team was easy to reach, clear in their communication, friendly, prompt, and professional throughout your experience.
We truly appreciate your kind words and thank you for choosing Cruise America. We hope you have an amazing adventure!
The agent I dealt with is Shayla Hogan
The agent I dealt with is Shayla Hogan. She was most proficient at securing me the rental I needed. Besides that, she is a sweetheart to deal with
28 July 2026
Reply from Cruise America
Hi Ralph,
Thank you for your wonderful review! We’re delighted to hear that Shayla Hogan provided such excellent service and was able to secure the rental that best suited your needs. It’s especially nice to hear that her friendly personality made the experience even more enjoyable.
We’ll be sure to share your kind words with Shayla. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
The woman I talked to were super…
The woman I talked to were super helpful. She gave me lots of good information that I needed to know and helped me make a good decision.
27 July 2026
Reply from Cruise America
Hi Cheryl,
Thank you for your wonderful review! We’re delighted to hear that our representative was so helpful, provided you with plenty of useful information, and helped you make the right decision for your trip.
We truly appreciate you choosing Cruise America and taking the time to recognize the great service you received. We hope you have an amazing adventure!
Unhappy Camper
Mr. T, manager of the Chino Valley, AZ branch,
This email is to summarize my calls to and from Travelers Assistance team(TA) regarding the nearly uncontrollable condition of the RV that Cruise America rented us. I believe the shocks are worn out because the RV was very difficult to control and I was told repeatedly by the TA team member that they were searching for a company to look at and remedy the problem.
I told them of other problems we were having because of the shaking of the vehicle, i.e. stove grates ending up on the floor, the rotating glass plate in the microwave bouncing around in the oven, the smoke detector alarm falling to the floor, drawers opening up while on the road. We improvised solutions during our travels that we would implement prior to each time we were to depart a location heading for the next one.
We are not seeking a monetary solution or remedy for our inconvenience or degradation of our "Vacation", at this time, but are requesting the vehicle we rented be maintained so other renters won't have to endure the same result as we have.
Other problems involved leaking sinks, leaking shower. The shower is directly above the main storage compartment where our canvas chairs and suitcases were stored. If you check the spare tire compartment it may still have water in it. 90% of items were soaked from the shower leak. Everything that was stored in the storage space smelled like the gray sewage. Since returning from the road trip from hell we have washed everything twice and except for some stains on some items most have survived.
All of this would have and should have been prevented if Cruise America would pay more attention to maintenance. It seems your TA dept. has been trained to lie just to appease the renter and wait them out until the rented RV is returned. Since we've been home I have researched RV repair shops in Moline, IL and found several, however your renters contract is adamant that only the TA dept. is to be contacted for any and all problems the renter may encounter. My requests of having a repair shop look at the problem we were having were handled by J(twice), D and one or two other employees which I didn't get their names but should have been recorded by TA.
I will never rent from CA again. CA is putting the public and their customers in harms way. CA won't spend a dime to maintain their equipment. They lie to appease so they won't have to actually have the trucks serviced.
There are plenty of companies in this business that are honest. Take the time to find them. If you are set on using CA avoid the RV with the VIN#1FDWE3FN0PDD02130. Ford F350 2023 with over 121K miles as of June 11, 2026.
Good luck to the unsuspecting public.
28 July 2026
Unprompted review
Reply from Cruise America
Hi Thomas,
Thank you for taking the time to share your concerns. We’re very sorry to hear about the condition of the RV and the difficulties you experienced during your trip, including the handling concerns, interior components coming loose while driving, and the water leaks that affected your belongings.
We also regret that the assistance you received from Traveler’s Assistance did not meet your expectations. We understand your concern that these issues should have been addressed before the vehicle was placed into service, and we appreciate that your primary concern is helping prevent another renter from experiencing the same problems.
Your concerns regarding the vehicle condition, maintenance, and Traveler’s Assistance communications are already under review, and we remain in communication regarding this matter. We appreciate the detailed information you have provided, including the specific vehicle information, as it assists with that review.
Thank you for bringing these concerns to our attention.
Easy site to navigate and book
Easy site to navigate and book, good phone customer service support, and competitive pricing.
18 July 2026
Reply from Cruise America
Hi Mark,
Thank you for your wonderful review! We’re glad to hear that you found our website easy to navigate, received helpful support from our phone team, and were pleased with our pricing.
We truly appreciate you choosing Cruise America and hope you have an amazing adventure!
Beware of the Rental Location / Operator
Dear Cruise America Customer Service Team,
I am writing to formally report several serious issues with the RV I recently rented.
Unfortunately, the vehicle was not properly maintained or inspected prior to my rental, which significantly impacted my trip. Please see the details of the issues below:
1. Generator Failure: The generator does not start. While it worked at the pickup point, it has not started since. On 7/16, I contacted the Travelers Assistance Team (800-334-4110) to report this. I was promised a callback and that someone would meet us to resolve the issue, but I received no follow-up.
2. Refrigerator Malfunction: The fridge propane stopped working, causing all of our food to spoil while on the road. Furthermore, the local rental agent informed me that the refrigerator was not turned on to cool prior to our arrival. ( MAJOR ISSUE), it was 100 degrees outside, hotter inside.
3. Structural and Mechanical Issues: There is a serious rattling noise coming from underneath the RV. Additionally, the shower water lever is loose on the wall, the silverware drawer is broken, and the bathroom wall has separated from the wall panel.
4. Missing Equipment: The RV did not include a water hose. Upon reaching a full hookup site, I had to locate and purchase a hose myself, which cost $37.05.
5. Inadequate Air Conditioning: The RV's air conditioning unit fails to cool the vehicle properly, only reaching a comfortable temperature around 11:00 PM.
6. Odor Issues: There is a persistent mildew smell throughout the vehicle, which becomes particularly strong when the vehicle's dashboard A/C is turned on.
7. Damaged Electrical Component: The shore power plug was bent, preventing it from plugging into the outlet properly.
I have documented all of these issues with photos and videos for your review. I sent this email 7/17/26 or so and as of today. crickets from Cruise America. This whole situation could have been avoided if the rental company (contracted by cruise america) Black Hills Auto Grooming ( yes a auto detailing place) had done their job and maintained, inspected and repaired any issues before renting.
15 July 2026
Unprompted review
Reply from Cruise America
Hi Robert,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the multiple issues you experienced during your rental, including the generator, refrigerator, air conditioning, structural concerns, missing equipment, odor, and shore power connection.
We also apologize that you did not receive the follow-up you expected after contacting Traveler’s Assistance and that your earlier email did not receive a timely response. We understand how frustrating that must have been, especially while dealing with several concerns during your trip.
If you have not already been assisted by our Customer Relations team, please contact us directly at CR@CruiseAmerica.com with your reservation information and the photos and videos you mentioned. This will allow us to review the Traveler’s Assistance records, the concerns reported during the rental, and the condition of the vehicle in greater detail.
Thank you for bringing these matters to our attention and giving us the opportunity to review your experience.
The dislike was that the nearest rental…
The dislike was that the nearest rental is about 4 hours away from my location
18 July 2026
Reply from Cruise America
Hi Roy,
Thank you for your feedback. We understand that having the nearest rental location several hours away can make planning your trip less convenient. While our locations are spread throughout the U.S. and Canada, availability and distance can vary depending on the area.
We appreciate you considering Cruise America and hope we have a more convenient location available for you in the future.
Reply from Cruise America
Hi Joseph,
Thank you for your review! We appreciate you taking the time to leave us a rating and for choosing Cruise America. We hope to have the opportunity to provide you with a five-star experience on your next adventure!
This was our second rental experience…
This was our second rental experience and everything was well organized and all the people we spoke to were helpful.
16 July 2026
Reply from Cruise America
Hi Randy,
Thank you for your wonderful review and for choosing Cruise America again! We’re delighted to hear that your second rental experience was well organized and that everyone you interacted with was helpful throughout the process.
We truly appreciate your continued trust in Cruise America and look forward to being part of many more adventures to come!
Crooks lies bad business they will lie…
Crooks lies bad business they will lie to get ur deposit falsify that u will get ur deposit back as long as you cancal before midnight 12am then keep ur deposit Look out for Greg scammer
27 May 2026
Unprompted review
Reply from Cruise America
Hi Jeanette,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the reservation deposit and cancellation information you were provided.
We take concerns regarding reservation communications seriously, including what was explained by our representatives. If you have not already contacted our Customer Relations team, please email us at CR@CruiseAmerica.com with your reservation information. We can review the recorded calls associated with your reservation to determine exactly what was communicated regarding the cancellation deadline and deposit refund.
Thank you for bringing this matter to our attention.
The customer service.
15 July 2026
Reply from Cruise America
Hi Terre,
Thank you for your wonderful review! We’re delighted to hear that you had a great experience with our customer service team. Providing friendly and helpful service is what we strive for, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Very friendly and helpful in working…
Very friendly and helpful in working out the details of planning our trip. When we had to change plans a few times it was all done smoothly and with much help! The staff was always very kind and the customer service wonderful!
15 July 2026
Reply from Cruise America
Hi Penny,
Thank you for your wonderful review! We’re delighted to hear that our team was friendly, helpful, and able to make planning your trip easy, even when your plans changed along the way.
It’s great to know each adjustment was handled smoothly and that you consistently received kind and helpful customer service. We truly appreciate your feedback and thank you for choosing Cruise America. We hope you have an amazing adventure!
The booking agent was knowledgeable
The booking agent was knowledgeable, pleasant and helpful.
15 July 2026
Reply from Cruise America
Hi Kathy,
Thank you for your wonderful review! We’re delighted to hear that your booking agent was knowledgeable, pleasant, and helpful throughout the reservation process. Providing friendly, professional service is what we strive for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
The agent answered all of our questions…
The agent answered all of our questions and explained everything to us.
21 July 2026
Reply from Cruise America
Hi Pamela,
Thank you for your wonderful review! We’re delighted to hear that our representative answered all of your questions and took the time to explain everything clearly. Providing knowledgeable, friendly service is what we strive for, and we truly appreciate your kind words.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Jack,
Thank you for your wonderful review! We’re delighted to hear that you had a great experience with our customer service team and found them to be so helpful. Providing friendly and attentive service is what we strive for, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Grey water leaked out every time you…
Grey water leaked out every time you used it. Had 2 license plates on it from different states (California and Florida), shower didn't work, rv was loud and embarrassing, smelly and just gross. Do not recommend.
19 July 2026
Unprompted review
Reply from Cruise America
Hi Jared,
Thank you for taking the time to share your feedback. We sincerely apologize that your rental experience did not meet your expectations. We understand how frustrating it would be to encounter issues with the grey water system, shower, vehicle condition, and other concerns during your trip.
Providing a clean, well-maintained RV is something we strive for, and we're sorry to hear that your experience fell short. Your comments regarding the condition of the vehicle, the water leak, and the other concerns have been shared with the appropriate management team for review and follow-up.
If you have not already contacted our Customer Relations team, we encourage you to email us at CR@CruiseAmerica.com so we may review your rental experience in greater detail and determine whether there is anything further we can do to assist.
Thank you for bringing these concerns to our attention.
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