Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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Review summary
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Reviews shaping this summary
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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Janine saves the day !
Advisor Janine was absolutely superb when
(even after a few days of trying )
I just couldn't book transfers from ship to airport with Holland America
I found it absolutely impossible.
After phoning Janine
(who was very understanding of my plight)
it was soon sorted in a very friendly & professional manner .
Thank you Janine
18 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to step in and assist you so efficiently, and that she handled everything in a friendly and professional manner. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Always book through Cruise Nation and …
Always book through Cruise Nation and can rely on their excellent customer service support. Recently dealt with Olivia who was helpful throughout my issues.
17 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear you can rely on our customer service team and that Olivia was helpful in resolving your recent issues. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
My ‘Go to’ OTA for cruise holidays!
I have used Cruise nation around 8 or nine times now and you can’t beat them for value for money! We have a cruise booked for end of April to Japan (a 60th birthday treat). I wanted a different hotel in Tokyo and was in touch with Kimberley at Cruise Nation customer service. She honestly couldn’t do enough for me! She was extremely helpful and gave me a number of options to choose from. Within about 5 minutes I had the payment link and confirmation. Thanks so much!
17 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty — it really does mean a lot to us. We’re delighted to hear that Kimberley was able to assist you so promptly and provide a range of options to help make your 60th birthday trip to Japan extra special. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you have an unforgettable celebration!
Used Cruise Nation many
Used Cruise Nation many, many times and service is always brilliant. This time no exception, Gemma sorted what I wanted efficiently and quickly.
28 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear that Jemma was able to assist you efficiently and that you continue to receive brilliant service from our team. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Staff at Cruisenation second to none
Olivia was very helpful and pleasant in booking our flights and hotel…she was very understanding…keep up the great work Olivia you are a credit to Cruisenation
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia was so helpful and understanding while arranging your flights and hotel. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
A very swift response to my query.
A very swift response to my query.
The whole team are always very quick to respond and resolve any issues. A big thanks you to Jemma on this occasion.
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that your query was handled so promptly and that our team continues to provide quick and efficient support. We’ll be sure to pass on your thanks to Jemma and share your comments with the wider team, who work hard every day to deliver great service.
Cruise Nation have been extremely…
Cruise Nation have been extremely helpful with any questions and queries that we have regarding our booking. Right from the word go, (October 2025) Charlene Joyce was very helpful when completing the actual booking as we required 2 cabins. Following this we were transferred to Kimberley in Customer Services (unfortunately don't have her surname), who has been most helpful with all my queries (of which there have been a few!) being very quick to answer and sorting anything which we have been unsure of.
16 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Charlene was able to assist you with your initial booking and that Kimberley has continued to provide helpful and prompt support with your queries. We’ll be sure to share your kind words with them both and the wider team, who work hard every day to deliver great service. We really appreciate you taking the time to share your experience.
Very helpful customer care assistant
Very helpful customer care assistant, Olivia. We needed to amend our booking to extend our return by 1 week. This was dealt with very professionally. Thank you.
13 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to assist you with your booking amendment so professionally. We’ll be sure to share your comments with Olivia and the wider team, who work hard every day to deliver great service.
I had been looking for a Virgin cruise…
I had been looking for a Virgin cruise on the interner.
I came across Cruise Nation.
What a treat to deal with someone professional 👌
What can I say Scott Martin is amazing he sorted out a great deal with Virgin.
I have done nearly 70 cruises I wish I had met Scott years ago.
Look no further speak too Cruise Nation ask for Scott Martin.
12 February 2026
Unprompted review
Reply from Cruise Nation
Thank you so much for your fantastic feedback. We’re delighted to hear that Scott was able to arrange a great deal for you and that you enjoyed such a positive booking experience. It’s wonderful to receive such praise, especially from such an experienced cruiser! We’ll be sure to share your very kind words with Scott and the wider team, who work hard every day to deliver great service. We appreciate your recommendation and look forward to assisting you again in the future.
Excellent service
Excellent service. Staff are very helpful and accommodating in sorting out any queries. They also provide a prompt response .
11 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback! We’re delighted to hear you found our team helpful and responsive when assisting with your queries. We’ll be sure to share your comments with our staff, who work hard every day to deliver great service.
Fabulous response times by Jemma and so…
Fabulous response times by Jemma and so easy to deal with.
10 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback! We’re delighted to hear that Jemma provided such prompt and efficient service. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Laura
Laura has taken over my holiday from another person who has left your employment, she quickly got an understanding of what I needed and dealt with it very efficiently.
7 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for sharing your experience. We are pleased to hear that Laura was able to quickly understand your requirements and manage your holiday efficiently.
We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Amendment to booking
Have used Cruise nation several times and always had a great experience. This time a special thanks to Laura who helped me to add an additional passenger to our latest cruise. She went above and beyond. Many thanks for sorting.
20 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued support and for taking the time to share your experience. We’re delighted to hear you’ve consistently had great service with us, and that Laura was able to assist you with your recent amendment. We’ll be sure to pass on your kind words to Laura and the wider team, who work hard every day to deliver great service.
Ryanair - cancelled our flight
Laura was our link on this occasion with Cruisenation
We had our flight cancelled - thought it was going to be a nightmare getting it changed etc - NO!
We called Cruisenation - spoke with Laura and we were sorted:
New flight
Hotel stay - due to the cancellation the next convenient flight was the following day - was arranged at a great price
I’m not easily impressed - on this occasion I was very much
Thanks Laura for your help and assistance- we really appreciate it
7 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for sharing your experience. We are pleased to hear that Laura was able to assist you promptly and efficiently during what could have been a difficult situation.
We always ensure that feedback of this nature is passed on to our team, who work hard to deliver excellence, and it is wonderful to know that her efforts made such a positive impact.
Your comments are greatly appreciated, and we will be sure to recognise Laura for her support.
Reply from Cruise Nation
Thank you for the lovely review ! We're glad we were able to assist
Great assistance from Jemma who dealt…
Great assistance from Jemma who dealt with all areas of needs
3 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
The rep Olivia was knowledgable and…
The rep Olivia was knowledgable and prompt to deal with my request. Also very plesant
2 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful & knowledgeable. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Dining time changed easily.
Jemma changed my dining time as requested without any problems, very quickly. A great service!
2 February 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great experience throughout!
From our initial booking enquiry with Shirley everything has been excellent. We were looking at last minute options for our first cruise and Shirley found a great deal sailing from Miami on MSC World America with a hotel stay in the city for 3 days beforehand. While on board we got the opportunity to add on an extra week’s cruise and we couldn’t have asked for more help to sort out flights to make it all work. Shirley picked up our email request and got onto it and we then spoke to Jemma on the phone who followed up to tell us what was possible and then Laura finalised all the flight changes for us. All have been very helpful and personable, I would definitely recommend Cruise Nation based on our great experience.
31 January 2026
Unprompted review
Reply from Cruise Nation
Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear that your first cruise experience was such a positive one and that everything came together so smoothly, even with last-minute plans and changes along the way.
Shirley, Jemma and Laura will be delighted to know their help made a real difference, from finding the perfect cruise and hotel stay to sorting out the additional week and flight changes while you were already on board.
Thank you for choosing Cruise Nation and for your recommendation — we hope to help plan many more amazing trips for you in the future!
Easy change over and quick response
Easy change over and quick response. Olivia was very helpful in sorting out our queries
29 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
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