Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Olivia
Olivia was excellent to deal with…..so helpful and friendly.
24 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Olivia was friendly and helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great customer service.
Great customer service.
Especially Jemma who really helped immensely with e-mails very prompt.
20 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received great customer service and that Jemma was able to help so promptly. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Olivia was very helpful and provided me…
Olivia was very helpful and provided me with different flight options to suit my travel experience
24 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear Olivia was able to offer flight options that suited your travel needs. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Excellent on first contact.
Excellent on first contact.
The wife contacted Cruisenation as we have used before. Rachel was the contact and omg every enquiry and question was addressed. So Rachel arranged a call back after the quote. Yes very happy with our package not just a cruise, but flights hotels amtrax and a cruise all with one company ❤️. She even quoted for family members different scenarios for the package nothing to much for her. Then after she had clocked off for work, we decided to change 1 Hotel stay. The wife said I will send her an email to change. Thinking she would read next shift. 😳Next thing an email yes I can get it changed.Then 22.15 email stating full cost to change (no admin charge better hotel) and if ok she will get it changed. Thats going the extra mile.
Highly Recommend Cruisenation and hopefully they read this review and feedback to an excellent consultant
Date of travel 23rd August G Thomas lead.
D&G
23 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear you were so happy with your experience and that Rachel was able to support you with every part of your booking, from quotes to last-minute changes.
We really appreciate you highlighting the care and commitment she showed, and we’ll be sure to share your kind feedback with her and the wider team. Reviews like yours truly mean a lot to everyone who works hard to deliver great service, and we’re so pleased you chose Cruise Nation again.
Very rapid and efficient reply
Very rapid and efficient reply by jemma at cruise nation
14 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Kimberley has been more than amazing
Kimberley has been more than amazing. Very easy to speak to and helped advise on options even sharing her experiences which made the interaction more personable. Can't rate her highly enough
13 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Olivia came to the rescue
The phone was answered very quickly when I was forwarded to the right department.
Olivia was extremely helpful she was prepared to go the extra mile to help with the problem caused by Aer Lingus who were changing the flights we were booked on. She returned my call as promised with the new schedule and alternatives. Thank you so much Olivia you helped ease the stress of it all. I wish there were more Olivia’s in the world problems would be so much easier to solve. She is a credit to Cruisenation.
13 January 2026
Unprompted review
Reply from Cruise Nation
Thank you so much for your lovely review, Susan. We’re delighted Olivia was able to assist you and help ease the stress. We’ll be sure to share your kind feedback with her and the team.
Yet another great member of the CN…
Yet another great member of the CN team. Answered politely and understandingly a whole range of questions, summarised answers and mailed me back. 5* service
12 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review ! We do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Cruise Nation
Olivia was so understanding and helpful. Would definitely book with Cruise Nation again.
12 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful review, Michelle! We’re so pleased to hear Olivia was understanding and helpful, and we look forward to helping you again in the future.
The cruise is one we always wanted to…
The cruise is one we always wanted to go on. The flights were long and not direct from London as I was originally told they would be at booking. But Jemma helped us get some better flights. My 85 year old mother and I are looking forward to this cruise. Thank you.
Trevor French
10 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for your review, Trevor. We appreciate your feedback and are pleased Jemma was able to assist in finding more suitable flights for you. We always take customer feedback on board as we continue to improve our service, and we hope you and your mother have a fantastic cruise.
Asked for a call back regarding some…
Asked for a call back regarding some questions regarding booking a cruise. Received nothing after 2 hours I rang back and they said I am still in the queue. Just really poor and disappointing.
10 January 2026
Unprompted review
Reply from Cruise Nation
We’re sorry to hear that your call back didn’t take place in the time you were expecting, and we understand how disappointing that must have been.
At certain times of day and during busy periods of the year, call volumes can be much higher than usual, which can unfortunately lead to longer wait times. That said, this is not the level of service we aim to provide. We take feedback seriously, and your comments have been shared our team at Head Office so we can review what happened and work to improve our response times.
Thank you for bringing this to our attention.
Contacted Cruise Nation to enquire…
Contacted Cruise Nation to enquire about adding a drinks package to my upcoming cruise, Jemma was really friendly and informative, got me all the information I needed to get booked. Lovely call experience! Thank you Jemma!
9 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Issue with on board credit
I noticed an issue that some of our onboard credit was missing. I contacted customer service and spoke to Janine who fully understood the issue and promptly contacted the cruise company and its now all sorted. Thanks Janine for the excellent service.
9 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a great review. We’re really pleased Janine was able to resolve this for you so quickly. We do share all reviews with our team, and feedback like this means a lot to everyone who works hard to deliver excellent service.
Pre cruise technical issue
Laura listened to my enquiry regarding the joining of two accounts and immediately took the necessary remedial action. Then took the time to ensure I understood the practicalities of linking two accounts.
5 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Gemma was fab to sort out name issues …
Gemma was fab to sort out name issues Thanks happy new year
5 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Excellent Cruise Nation booking management assistance
I rang Cruise Nation booking management regarding some querries I had about our forthcoming cruise. My call was answered promptly by Olivia, who was able to deal with my querries efficiently and in a helpful manner, which was reassuring. Olivia also emailed me straight after the call with very helpful information, 'phone numbers and links I needed - very useful.
7 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Jemma was very helpful and went the extra mile.
Jemma was very helpful and went the extra mile to get a resolution to my query . She was friendly but professional and a pleasure to deal with .
6 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to write us a fabulous review, we do share these reviews and they really do mean so much to our crew members who work so hard to deliver exceptional service !
Do not pay your hotel to help out cruise nation
We booked 3 days niagara, 3 days New York and a weeks cruise to Bahamas. Everything went ok beforehand up until we arrived at New York at 11pm at night to find out that our hotel reservation had been cancelled 3 days before we arrived and there was no rooms. Obviously it was late at night and we phone cruise nation who then phoned us back 30 min later and they then had a conversation with hotel but got back to us saying they would change the hotel. To cut a long story short we eventually had to accept another hotel at 3am for 2 nights and then find another later for the third. However it turned out the hotel did not take cruise nation form of payment so I paid the hotel with agreement with cruise nation and they would pay us back. ( that was 3 months ago and they still have not paid despite contacting them consistently) as you can expect 2 nights in New York is almost £1000. This is an absolute disgrace. There was many issues around the third night too that was alarming
9 October 2025
Unprompted review
Reply from Cruise Nation
Thank you for sharing your experience. We’re very sorry for the stress and disruption you faced on arrival in New York, especially so late at night. We understand how upsetting it must have been to find your hotel booking was no longer available.
While our out-of-hours team worked to secure alternative accommodation, we recognise that moving hotels and dealing with this in the early hours is far from acceptable. Although parts of the booking process are handled through our accommodation partners, that doesn’t change the impact this had on your holiday.
Regarding the payment you made directly to the hotel, we understand your frustration at the delay and how concerning this must be. This has been escalated and is being actively followed up so it can be resolved as quickly as possible.
This is not the level of service we aim to provide. All of your feedback is being shared with senior management and our suppliers so that we can review what went wrong and put measures in place to help prevent this from happening again.
Wonderful experance
Arriving at Charles Hurst Nissan Newtownabbey I was impressed at the cleanliness of the showroom I was met by a member of staff who listened to what I needed
I was then offered a seat and coffee
We discussed my needs and what would be best for my disability I was offered a test drive.I had many questions Simon was very knowledgeable about all the cars and I order a Duke
The staff at the section of Charles Hurst are most welcoming and respectful .I had a wonderful experience. Thank you Newtownabbey Nissan
15 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had a great experience. We do share all reviews with our team, and feedback like this really means a lot to everyone who works hard to deliver great service.
Excellent service from Cruise Nation
KLM cancelled our flight two hours after check-in, and just before our taxi was booked. Olivia at Cruise Nation managed to save the start of our cruise by quickly rebooking on a different airline, before we arrived at the airport!
Brilliant and speedy service
2 January 2026
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a great review. We’re really pleased Olivia was able to help get things sorted so quickly when your flight was cancelled. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
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