Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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Jemma personally was more than helpful…
Jemma personally was more than helpful with my problem. I rate her very highly
31 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a great review. We’re really pleased to hear you received quick support when you needed it most. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Wonderful service
Jemma was very responsive and ensured I had received the update with using both an email and leaving a voicemail.
30 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a lovely review. We’re really pleased Jemma was able to keep you updated so promptly. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Good customer service received when…
Good customer service received when British airways cancelled our flight
23 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you received good service when your flight was cancelled. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Good customer service
Good customer service. Clear & Precise with the information required.
29 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re pleased to hear you found our service clear and helpful. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Great service
The airline had changed the flight time of the returning plane from Rome following our cruise. We contacted Olivia at Cruise Nation who was fantastic in managing the situation for us. She explained the situation and found a solution (same airport but earlier in the day) which suited our needs. This was at no extra cost. She managed this very efficiently and promptly. Really pleased with how well the team at Cruise Nation resolved this for us.
22 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a great review. We’re really pleased Olivia was able to help resolve the flight change so efficiently. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Quick to answer email!
I had a question regarding the flights and Jemma replied to my email within 10 minutes! She provided all of the information I needed.
22 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased Jemma was able to get back to you so quickly and provide the information you needed. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Jemma made it easy for me to sort my…
Jemma made it easy for me to sort my problem out
19 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Kimberley - A Christmas Star
Kimberley made things right. She’s an absolute gem and Cruise Nation continue to value the loyalty of their customers. Thanks so much and Merry Christmas to the team.
18 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Disappointed
We have booked numerous cruises through Cruise Nation & have been loyal customers. Unfortunately we have had a bad experience with them this time. Their agent made an error on the booking with my husband’s name. This affected all the flights, resulting in my husband being given different booking reference numbers to myself. Which resulted in confusion with our extra leg room seats booking. Causing us to have to repurchase the extra leg room seats.
When we emailed a complaint expecting an apology all we got was the agent who caused the error blaming every else but himself. This trip was expensive as we travelled to Canada & it included internal flights. There were other things too but this was the main complaint. It became extremely stressful because of his error. An apology would have been nice. Unfortunately it has put us off using them again.
30 September 2025
Unprompted review
Janine was very helpful and informative…
Janine was very helpful and informative with transfer information. Went above and beyond our expectations. Fulfilled her promise of trying to find out more information and emailed everything to me. Unlike my experience of previous staff members .
8 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
jemma was very kind and helpful
10 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
The customer service team are excellent
The customer service is excellent, along with the amazing staff who are so very friendly and helpful. 5 star always.
9 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Olivia been so helpful for me
8 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Everything I’ve asked for was completed…
Everything I’ve asked for was completed within couple of hours
8 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Scott was great! Very helpful.
This was my second time booking with Cruise Nation. Scott Martin was the agent that helped me this time and he was super helpful. No questions were too much and he even helped me fix my name on the airline ticket. My name is a long name and the airlines always mess it up! If it doesn't get fixed before I board, it will cause massive delays for me at the airport. Told Scott about the error which was not at all his fault, and he fixed it with the airline in no time (within the hour!). I really appreciated that and it just gave me piece of mind. He was also very helpful when I was booking the cruises (I booked 2!). It's just so nice to talk to a real person instead of just booking online. They help you so much and Cruise Nation have always been patient and gives stellar service, no matter who you speak to. Highly recommend!
5 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear Scott was able to resolve the ticket name issue so quickly and give you peace of mind.
It’s great to know he also supported you throughout booking both of your cruises and made the process straightforward. We’ll be sure to share your kind feedback with Scott and the team — comments like yours really mean a lot to everyone who works hard to deliver high standards of service.
I have just spoken to Laura about my…
I have just spoken to Laura about my cruise and packages and I couldn't have asked for a more helpful team member ... she really out mu=y mind at ease and helped so much . Thanks Laura
4 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Scott was great
Scott was great, arranged our Christmas cruise was friendly and professional.
1 December 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
Very helpful staff and information…
Very helpful staff and information requested confirmed by email.
26 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
We have used Cruise Nation 3 times and…
We have used Cruise Nation 3 times and found it be a very good travel agent offering a wide range of cruises at very competitive prices. The staff are friendly and helpful particularly Kimberly who resolved the only real issue we have had with the company.
25 November 2025
Unprompted review
Reply from Cruise Nation
Thank you for taking the time to leave your review. We’re really pleased to hear you had a great experience. We do share all feedback with our team, and comments like yours really mean a lot to everyone who works hard to deliver great service.
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