My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent coffee
Given as a present, had to order some straight away because of the fresh aroma and taste
20 July 2016
Unprompted review
Reply from CRU Kafe
Hi Chris,
What a lovely present to receive from a friend - Delighted to hear that you've been enjoying CRU.
All the Best,
Team CRU
Reply from CRU Kafe
Hi Simon,
Thanks so much for taking the time to leave such a great review.
Delighted to hear that you've been enjoying CRU.
Glad to have you on board!
Regards,
Tommy
No news!
Order placed on 12th and no news to date (Today is the 20th). Running out of capsules and never again!
Update on my review:
Someone did get in touch and with a personal touch and an apology and guaranteed a delivery for tomorrow. Nice!
20 July 2016
Unprompted review
Reply from CRU Kafe
Hi Mehmet,
We're really sorry to hear this. One of our customer service team will be in touch right away to get this sorted for you.
Sincere apologies,
Tommy
i really like this coffee..
all others have paled beside it. It is the best treat of my day.
19 July 2016
Unprompted review
Reply from CRU Kafe
Hi Rysia,
That's so good to hear that you've been enjoying our coffee so much.
Thanks so much for taking the time to let us know.
Regards,
Tommy
Fabulous service and fabulous tasting coffee 💚
All round fantastic ... I would highly recommend to anyone.
17 July 2016
Unprompted review
Love this company
What a great company - gorgeous coffee arrived when they said it would! Do not hesitate to order
15 July 2016
Unprompted review
Excellent coffee abs delivery
First time we have tried cru kafe - the pods aren't as pleasing on the eye as others but excellent taste.
15 July 2016
Unprompted review
Great coffee
Very impressed with this coffee, and with delivery. Love the freebies too!
15 July 2016
Unprompted review
Reply from CRU Kafe
Hi Wendy,
Thanks for the kind words--Delighted to hear that you enjoyed the freebies!
Kind Regards,
Tommy
Reply from CRU Kafe
Hi,
Thanks for for taking the time to review. - We're delighted to hear that your enjoying our coffee.
Regards,
Tommy
Reply from CRU Kafe
Hi Mike,
Thanks for for taking the time to review. - We're delighted to hear that your enjoying our coffee.
Regards,
Tommy
Great coffee with a personal touch
Delighted to discover CRU Kafe via Twitter. Got a fantastic first-purchase discount. V pleased with the coffee - and great customer service too.
15 July 2016
Unprompted review
Reply from CRU Kafe
Hi Fiona,
Wow - Thanks so much for these kind sentiments. Delighted to hear that you've been enjoying CRU!
I will pass on these kind words to our Social Media Guru - Darren.
Regards,
Tommy
Reply from CRU Kafe
Hi Heather,
Thanks for the great review. Sentiments like this make a huge a difference to CRU.
Regards,
Tommy
Good service excellent coffe!
As a long time nespresso user I have always been disappointed by third party coffee capsules - but these are on a par with nespresso for flavour - in fact sometimes better.
Well done and would recommend to anyone with a nespresso machine.😀
15 July 2016
Unprompted review
Reply from CRU Kafe
Hi Paul John,
Thanks so much for your kind words - We really appreciate you spreading the your positive sentiments about CRU amongst your friends.
All the best,
Tommy
Quick delivery, good quality coffee.
I had received my order within 2 days. Good variety of coffee and tastes really good!
15 July 2016
Unprompted review
Reply from CRU Kafe
Hi Sarah,
Thanks so much - We're delighted to hear that CRU is going down well !
All the Best,
Sarah
Initial online order
Ordering & payment straightforward, received on time, good packaging of introductory order.
15 July 2016
Unprompted review
Reply from CRU Kafe
Hi Mike,
Thanks for your kind words- Delighted to hear that CRU is going down well!
Regards,
Tommy
Great 'feel good' coffee
Was feeling very guilty about my Nespresso habit and the cost of recycling the capsules. Then along came Cru Kafe with great tasting coffee that assuages more than my caffeine habit!
11 July 2016
Unprompted review
Reply from CRU Kafe
Hi Helen,
Wow! What an incredible review - thank you so much . It is great to hear that you like our coffee and that you have had a good experience with CRU Kafe.
Thank you for taking the time to leave us your feedback - we really appreciate it. Great to have you on board!
Best wishes,
Sarah
Reply from CRU Kafe
Hi Chris,
Wow! What an incredible review - thank you so much . It is great to hear that you like our coffee and that you have had a good experience with CRU Kafe.
Thank you for taking the time to leave us your feedback - we really appreciate it. Great to have you on board!
Best wishes,
Sarah
First Coffee Order
Great service, great coffee, would recommend to all and will be ordering again. Nice to find a quality Nespresso alternative
9 July 2016
Unprompted review
Nespresso alternative that delivers
These guys have a done a great job to make gray coffee available through the Nespresso machines at less cost.
Very quick delivery. Great introductory price. I'll be coming back time and again.
9 July 2016
Unprompted review
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