My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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See what reviewers are saying
Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coffee pods
Great coffee for my nespresso machine - easy to order and swift delivery. Delicious!
8 August 2016
Unprompted review
Reply from CRU Kafe
Thank you Sarah!
Glad to hear that you are enjoying the whole CRU Kafe experience from beginning to end :)
We really appreciate you taking the time to leave us such wonderful feedback!
Kind Regards,
Sarah
Reply from CRU Kafe
Hello David,
Thank you for your review!
I am glad you had the pleasure of dealing with our wonderful customer service team and I am sure they will be very happy to hear your feedback :)
We hope you are enjoying the coffee and if there is anything we can do for you please do not hesitate to get back in touch.
Kind Regards,
Sarah
CRU Kafe pods
I have just tried these. They are very nice; four different types. So much better than the Nespresso ones, which, in my opinion, all leave a bitter taste in the mouth.
4 August 2016
Unprompted review
Reply from CRU Kafe
Hello Mary,
Thank you for taking the time to reach out to us with such a lovely review, we are so happy you are enjoying the coffee!
If you like our four core blends then please keep an eye out for our Coorg Estate blend thats making a big comeback in September, Its a treat!
Kind Regards,
Sarah
Great coffee, great service
We're long standing nespresso fans, on our second kitchen incarnation with built in Amelie machines. Then we recently discovered this. If you like nespresso coffee you'll love CRU Kafe. The site was easy to understand, ordering a cinch and the coffee is fantastic. Can't recommend it highly enough.
3 August 2016
Unprompted review
Reply from CRU Kafe
Hello Maggie,
Thank you for such a glowing review!
I am glad to hear that you have now discovered us and hope that you continue to enjoy the coffee!
Welcome aboard Maggie!
Kind regards,
Sarah
Reply from CRU Kafe
Thanks for the feedback Kevin!
Glad to hear that you are enjoying the coffee and that its getting to you in super speedy time!
Kind regards,
Sarah
Great product and service
I love this coffee. It's so easy to order and arrives promptly.
3 August 2016
Unprompted review
Reply from CRU Kafe
Good afternoon Ben,
Thank you for taking the time to leave us such a delightful review :)
If there is ever anything we can do for you in the future all you need do is ask!
Kind Regards,
Sarah
Best Nespresso coffee :)
Tried lots of different capsules from the supermarkets, but these are the best tasting by far.
3 August 2016
Unprompted review
Reply from CRU Kafe
Thanks Owen :)
So glad to hear you are enjoying the coffee! Sounds like you have been searching for a while so we are happy to welcome you aboard!
Kind Regards,
Sarah
Great coffee!!
Ordered the pods after tasting them at Shoreditch House. Bought the intense and dark roast packs. Great coffee at a good price. On line ordering was easy and they delivery very quickly.
3 August 2016
Unprompted review
Reply from CRU Kafe
Hi there Debbie,
So glad you are enjoying the coffee and that you had the chance to try them in such a glamorous surrounding :)
Welcome to the CRU, we are glad to have you aboard!
Kind Regards,
Sarah
Love love love the coffee
Such great coffee and even better to know its ethically produced and organic!
3 August 2016
Unprompted review
Reply from CRU Kafe
Hello Gale,
Thank you for the wonderful review :)
We are focused on doing everything we possibly can to be the kindest coffee in a pod!!
We are very excited to currently be working on the launch of our 100% compostable pod so please do keep an eye out for that in the future!
Kind Regards,
Sarah
Great value for money
excellent coffee that is very good value for money
3 August 2016
Unprompted review
Reply from CRU Kafe
Thanks for taking the time to leave such a delightful review David :)
If there is anything we can do for you please do not hesitate to get back in touch!
Kind Regards,
Sarah
Great coffee
Really delicious coffee - and have had no problems re delivery.
High recommended
3 August 2016
Unprompted review
Reply from CRU Kafe
Hello Kevin,
Fantastic to hear you are enjoying our coffee!
Thanks for the recommendation and if there is ever anything we can do for you please get in touch!
Kind Regards,
Sarah
Great value, great taste
Really like the coffee and very happy the pods are recyclable. Fantastic value too. Keep it up!
3 August 2016
Unprompted review
Reply from CRU Kafe
Wow - thanks for the lovely review Davros!
Such a thrill to hear you are liking the coffee :)
Its always nice to feel like you're doing your bit for mother earth and soon we will be even kinder, as we get ready to launch our
100% compostable pod!
Keep you eyes peeled - coming soon!
Kind regards,
Sarah
Excellent
Great tasting organic coffee, easy to order and quick delivery. Recommended.
27 July 2016
Unprompted review
Reply from CRU Kafe
Hi Rita,
Thanks so much for taking the time to leave such a lovely review.
Glad to have you on board.
Regards,
Team CRU
Only tried 2 coffees so far...
Received my order promptly. I got the starter pack and the Cajamarca grounds, which is delicious. The pods work perfectly in my nespresso machine and are recyclable which is very important to me.
27 July 2016
Unprompted review
Reply from CRU Kafe
Hi Carol,
Glad to hear that you're happy with the pods.
Thanks for the great review :-)
Regards,
Tommy
Great coffee and great service!
Great coffee and service says it all... Order arrived within 2 days to N.Ireland and loving the coffee! Will be ordering again.
26 July 2016
Unprompted review
Reply from CRU Kafe
Hi Jenny,
Thanks so much for taking the time to leave such a lovely review.
Glad to have you on board.
Regards,
Tommy
Reply from CRU Kafe
Hi Sharon,
Thanks for your kind words.
Glad to have you on board.
Regards,
Tommy
Good coffee but not suitable for Kitchenaid Nespresso machine
Pods were packaged well and delivered quickly. Coffee quality is good however they cannot be used with my Nespresso machine so will now go to waste. When using these pods water leaks through the machine causing the drip tray to fill/overflow and producing a very small cup of coffee!
26 July 2016
Unprompted review
Reply from CRU Kafe
Hi Kate,
Thanks for getting in touch and letting us know. Seems strange as we use a Kitchenaid in our own office and at trade shows. \one of our customer care team will be in touch imminently to help you resolve this issue.
Kind Regards,
Tommy
Reply from CRU Kafe
Hi Jacqueline,
Thanks so much for taking the time to leave such a lovely review.
Glad to have you on board.
Regards,
Tommy
Reply from CRU Kafe
Hi Lyn,
Thanks so much for taking the time to leave such a lovely review.
Glad to have you on board.
Regards,
Tommy
Great service and even better coffee
All their coffee tastes very good and if you place a large order you even get freebies!!
Would be nicer if their free postage threshold was a little bit lower, say £25 or so.
20 July 2016
Unprompted review
Reply from CRU Kafe
Hi Gerard,
Thanks so much for taking the time for this feedback- It has been noted.
Keep your eyes peeled as we grow and offer some exciting new offers and products over the coming months.
Kind Regards,
Team CRU
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