My order marked delivered a week ago but it wasnt - i informed both CRU Kafe & evri delivery- evri is saying CRU will deal with it & CRU customer service is simply not responsive- they just ignore cus... See more
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Got the start pack and I am impressed. Colombian is very nice. No need for any milk. Other reviews seem to have an issue with subscription and payments and tbf all these type business have such i... See more
We were Nespresso customers for years and they one day we got fed up and wanted to try something else. I wanted ethical coffee which tasted good and also an environmentally friendly capsule. Cru Kafe... See more
Company replied
The cru kafe pods arrived very quickly, the packing is well thought out for the product. Very impressed with the range which suits our tastes very well. Excellent taste and a genuine alternative. Only... See more
Company replied
Company details
Written by the company
Kinder Coffee, Any Way You Need it... Compatible Coffee Capsules, Beans & Grounds, and Single Serve Coffee Bags. Coffee As It Should Be. Ethically Sourced. Certified Organic.
Contact info
32 Blackfriars Rd, South Bank, SE1 8PB, London, United States
- +44 (0) 20 3642 5294
- help@crukafe.com
- www.crukafe.com
3.3
Average
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed bag
Great service and I didn't have to commit to buying pods monthly.
I bought the light roasted, dark roasted and decaf. The coffee smelled great on opening the bags and then I realized that the smell was probably flavours that were being released and therefore potentially weakening the coffee in the pods over time. There was no way of re-sealling the bags so starting a bag of dark roasted really meant it couldn't be left for too long. The coffee was good, as good as Nespresso but at the same or similar price per pod that was to be expected. Plastic capsules are not recyclable in our area, so although they're good, I may be going back to Nespresso.
2 September 2016
Unprompted review
Reply from CRU Kafe
Hello coffee lover,
Thank you for taking the time to leave a review today, as a relatively new company we really appreciate any feedback that we can use to better improve your experience :)
We do suggest that our pods will stay at their freshest out of the bag for 2 days, in an airtight container for 2 weeks and in the bag for 16 months.
Unfortunatly there are some councils that will not collect the type of plastic our pods are made from for recycling, which is a big shame and part of the reason we have developed a new 100% compostable pod!
The new compostable pod will be able to be thrown in with your everyday rubbish in its entirety making the whole ethical process effortless on your part :) The new pods will be available later on in the year so please do keep an eye out - we cant wait!
Kind Regards,
Sarah
Coffee on time...as always!
Easy order, prompt delivery. Great coffee...what more do you need!
2 September 2016
Unprompted review
Reply from CRU Kafe
Thanks Lucy!
So glad you're enjoying the coffee and the whole CRU experience!
We really appreciate the great feedback :)
Kind Regards,
Sarah
Lovely
Nice round flavour. I particularly liked the "Intense" variety.
31 August 2016
Unprompted review
Reply from CRU Kafe
Hello Jon,
Thanks for the feedback today :) If you like the Intense you will love the single origin Coorg Estate that comes back into stock at the end of September - watch this space!
Kind regards,
Sarah
Wonderful eco friendly coffee
Love this company. Coffee is great, customer service is great. Would only buy Eco-friendly capsules, and this company is IT.
30 August 2016
Unprompted review
Reply from CRU Kafe
So glad you hear you are enjoying the coffee Kristin!
We are really proud to be the Fairtrade & organic alternative to those who love great speciality coffee in a pod :)
Thank you for the support and we hope to see you again soon.
Kind Regards,
Sarah
Speedy delivery, good product
Very speedy delivery within London, almost next day! Good quality product and nice alternative to regular nespresso's capsules.
30 August 2016
Unprompted review
Reply from CRU Kafe
Hello Stephen!
Thank you for leaving your review today!
We use Royal Mail 1st Class delivery which can take 1-2 working days depending on where you are, so most of the time delivery can be next day!
Welcome to the CRU Stephen we are happy to have you :)
Kind Regards,
Sarah
Very fine coffee indeed.
Gorgeous coffee - quick delivery - very happy.
30 August 2016
Unprompted review
Reply from CRU Kafe
Your happiness makes us happy Beccy!
Thank you for the delightful review and good to hear your loving the coffee :)
Kind Regards,
Sarah
Reply from CRU Kafe
Thanks for the review Alexander,
Glad you're enjoying the coffee and our service too :)
Kind Regards,
Sarah
Great coffee and prompt service
First and foremost, their coffee is really great. Forget the numbers, I live in Italy where coffee is coffee in any bar. What counts is the roasting.
Light, dark or intense, or decaf: coffee for any time of the day. Plus it's organic AND fair trade with non-aluminium pods (biodegradable). Who could ask for more?
I was recently in London and wanted to order their starter pack for my family. They were just about to go away on holiday, but I spoke to CRU and they were so helpful. The coffee arrived in 2 days. Well done and greatly appreciated. My family really liked what they had.
23 August 2016
Unprompted review
Reply from CRU Kafe
Hello Jeff,
So happy we were able to help you you and your family get your coffee before you went away on your holidays :)
Thank you for taking the time to leave us such a glowing review and I am glad to hear that you are enjoying all of our blends as well.
Thanks for the review and we hope you had a lovely time!
Kind regards,
Sarah
Delighted
I have twice ordered the coffee from CruKafe now. I am very pleased with the coffee and with the quick delivery turn around. I do find it a bit of a fiddle to empty the pods for recycling, and I can't store the pods in a large glass container as I have done with those from another company, but the quality of the coffee makes up for those inconveniences.
23 August 2016
Unprompted review
Reply from CRU Kafe
Hello Carol,
We are glad you are enjoying the coffee and thank you for taking the time to issue us with your feedback :)
While our current pods are recyclable, we are in the process of developing our new and evolved 100% compostable pod!
This means that once you are done with the capsule you can throw away the whole thing in its entirety - as simple as that. We hope it wont be too much longer but when we launch we will be sure to let all our customers know!
Also, please note that our pods will stay bag fresh in an airtight container for up to two weeks :)
Kind Regards,.
Sarah
This is a service review test
This is the best tasting test ever! Test was exactly as advertised and arrived in testacular speed! Would totally recommend testing!
23 August 2016
Unprompted review
Great service
Great service and good coffee. One problem is that the Nespresso compatible pods don't always work and you just get a cup of slightly coloured water. I have only used 4 of the pods so far and 2 I had to put through the coffee machine 3 times each before they worked. However, once they did work the coffee was good.
18 August 2016
Unprompted review
Reply from CRU Kafe
Hello Jane,
Thanks for taking the time to leave your review. This is not a common problem and so I would love to get to the bottom of this for you. Please contact help@crukafe.com and I will get a resolution sorted for you.
thanks Jane, i look forward to hearing from you :)
Kind Regards,
Sarah
What a treat!
It was such a treat to receive my beautifully packaged coffee capsules. The decaf has been smooth and mellow and I am looking forward to trying the other kinds!
18 August 2016
Unprompted review
Reply from CRU Kafe
Hello Abi,
Thanks for such a delightful review!
We are very proud of our Decaf so are happy that you are enjoying it :)
I am sure that you will love the other blends just as much.
Kind Regards,
Sarah
Reply from CRU Kafe
Thank you for the review Devon :)
Happy to hear you are enjoying the coffee!
Kind regards,
Sarah
Best coffee ever for nesspreso
I love how convenient my nesspreso is but I miss the real pure coffee , with CUR my problem was solved , great coffee and very convenient to make .
18 August 2016
Unprompted review
Reply from CRU Kafe
Thank you for taking the time to get back in touch Aref,
Your review makes us very happy indeed :)
So glad that you are enjoying you decision to move across to CRU!
Kind Regards,
Sarah
Awesome coffee, awesome service!
18 August 2016
Unprompted review
Reply from CRU Kafe
Thank you Andy you are very kind!
So glad you are enjoying your CRU!
If there's anything we can ever do for you then please do not hesitate to get back in touch.
Kind Regards,
Sarah
The coffee is better than the brand we were previously using...
... and so the team are happy with the change.
18 August 2016
Unprompted review
Reply from CRU Kafe
Fantastic news Andy!
Glad to hear you and the team are enjoying your daily cups of CRU :)
Thanks for the feedback!
Kind Regards,
Sarah
Great coffee and very good service
I'm very impressed with the speed of delivery when ordering from CRU Kafe. Their coffee is also great!
18 August 2016
Unprompted review
Reply from CRU Kafe
Thanks for the feedback Fergal,
We are glad your enjoying your speedy coffee deliveries :)
Kind Regards,
Sarah
Love CRU Kafe coffee!
So happy I discovered CRU Kafe! Love organic coffee flavours and the idea its pods are recycle friendly!
11 August 2016
Unprompted review
Reply from CRU Kafe
Hello Karolis,
We are so happy to have you aboard!
Thanks for the review and if there is ever anything we can help you with in the future please let us know :)
Kind Regards,
Sarah
Very nice
I've discovered Cru kafe by searching for a healthy chemical free decaf alternative while being pregnant and it looks and tastes like i've hit the jackpot!After having tried a few other organic decaf brands,that tasted quite acidic and less flavourous,I really appreaciate Cru Kafe now,having my favourite morning cappuccino,whithout sacrificing with the quality!I also ordered a selection of the other kinds of the Cru Kafe selection for my husband and he loved all of them,in fact,he's a total convert from Nespresso now!
Thank you,CRU Kafe!
11 August 2016
Unprompted review
Reply from CRU Kafe
Hello Vanya,
Thanks for the sparkling review, we are so glad that you have found us, sounds like we are meeting all your family's needs!
We are very proud of all of our blends with an extra soft spot for our delicious decaf :)
We felt there was definitely a gap in choice when it came to organic decaf blends and so we are extremely happy with how popular it has become!
Kind Regards,
Sarah
Great Coffee. Good Customer Service
10 August 2016
Unprompted review
Reply from CRU Kafe
Hello Will,
So glad your enjoying the coffee :)
Thanks for taking the time to leave us such a delightful review and welcome to the CRU!
Kind regards,
Sarah
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