Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
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Review summary
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Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant to... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
Contact info
4.8
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 48 hours
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Love these earrings and this range
Love these earrings and this range. Always struggled to find high quality titanium as I am allergic to all other metals. Finally started to create my dream earrings stack. It’s ongoing as I have more piercings planned but cannot recommend this company enough. No faffing with screw in earrings , just clip in. Love love love ❤️ can’t seem to upload photo
29 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so glad you discovered us Lee! It always makes me so happy when we're able to help anyone with metal allergies, as this is exactly the problem I'm passionate about solving 🤗
I hope you're enjoying creating your dream ear stacks & I can't wait to see the finished result 😍 thank you so much for supporting us! ✨
I have ordered many times from Crystal…
I have ordered many times from Crystal Heaven. Delivery is always fast & the jewellery is beautiful. It’s my go to for pretty, amazing quality earrings that have never caused an irritation. 💯 recommend 🌟
28 April 2026
Unprompted review
Reply from Crystal Heaven London
I appreciate you so much Claire! Thank you so much for your continued support & for trusting us to adorn your ears ☺️ sending you love & sparkle ❤️
Quality and Customer Service
I lost an earring from my pair and the team was so helpful in offering me a discount for my repurchase. I wear these earrings 24/7 and they’re so shiny and sparkly after months and months!
1 January 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for sharing your experience with us Jessi, I'm glad we were able to help & I really appreciate your support 🫶✨
Gorgeous earrings but small
Gorgeous earrings, a little smaller than expected but very sparkly.
14 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for your kind words Elizabeth, I'm so glad you love your earrings! Our designs are definitely on the daintier side but still pack a whole bunch of sparkle! 🤭✨
Reply from Crystal Heaven London
What a lovely review! Thank you so much Janell, I'm so glad you love our jewellery 🥰✨
Can’t recommend them enough
I’ve bought quite a few pieces now from Crystal Heaven London & every one is just perfect. The designs are all beautiful & you can mix & match the charms to your liking. Their delivery has always been quick, & the quality of the jewellery is outstanding. I look forward to receiving my next order & can’t recommend them enough.
31 October 2025
Unprompted review
Reply from Crystal Heaven London
Claire, thank you so much for your continued support! 🫶 I'm so glad you love mixing and matching to create your unique curation - that makes me so happy 🥰 I will pass this lovely feedback onto the rest of the team ❤️
Your Jewellery is Beautiful 😍
Your jewellery is beautiful, the little details just make it perfect, and your customer service is fantastic 🤩
20 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind review, such lovely feedback which makes us all so happy!! We appreciate you 😘🫶
great customer service and really high…
great customer service and really high quality jewellery
18 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so glad to hear you love our jewellery Lucy, we truly care about the quality of each piece & it's so lovely when it's appreciated by our valued community - thank you! ❤️
Beautiful jewellery
Beautiful jewellery, doesn’t tarnish with regular wear.
18 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind words Ash, I'm happy to hear our jewellery has proven it can stand the test of time 💪 appreciate your support!! ❤️
Amazing
The jewellery is absolutely beautiful, just as they are in the pictures. And the delivery came in way quicker than the estimated shipping time which made me happy as I was so excited to receive it!
7 April 2026
Unprompted review
Reply from Crystal Heaven London
Debbie, thank you for your lovely words 🥹 I'm so glad you love the jewellery & that it arrived fast! I hope you love wearing your new pieces and thank you so much for the support 💖
Reply from Crystal Heaven London
Thank you so much Lucy, I appreciate it 🥰
Gorgeous pieces and a great independent…
Gorgeous pieces and a great independent company to support
8 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your support Katie, it truly does mean a lot as an independent company! 🫶✨
Beautifully made. Reasonable price for a quality piece.
I’m so glad I found this company. The nose hoop I ordered was exactly what I wanted, but unfortunately, it was too small. I will be ordering a bigger size!
7 April 2026
Unprompted review
Reply from Crystal Heaven London
Georgina, I'm so glad you found us & our nostril jewellery 🤗 I hope the bigger size was perfect for you! ❤️
Really good service
Really good service, fast shipping and good quality jewellery.
11 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your kind words Stacey, I'm so grateful for your support 😊✨
Lovely jewellery wouldn’t go anywhere…
Lovely jewellery wouldn’t go anywhere else.
10 April 2026
Unprompted review
Reply from Crystal Heaven London
We're so lucky to have your support Gemma! Thank you for shopping with us and trusting us to adorn your ears 🥰👂
Excellent quality
Excellent quality. I wear my conch stud in my ear in the shower and i have never experienced fading, and i have had it 2 years
8 April 2026
Unprompted review
Reply from Crystal Heaven London
I'm so happy to hear our Titanium jewellery has proven it can withstand pretty much everything! 💪 thank you so much for shopping with us ❤️
Nice jewelery
Nice jewelery, unfortunately one of the huggie hoops doesn’t latch shut very securely, fell out several times and I have now lost it, so a waste of money .
As I said, due to the poor quality I’ve now lost it as it fell out so can’t return it to be fixed lol
5 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for your honest feedback Jodie, I would love to help with getting a replacement for your huggie hoop if it's not clicking shut. Sterling Silver is very soft so it can often bend out of place but we can show you how to adjust it so it clicks securely again if this happens in future 🤗 please just drop us an email and we'll have a replacement sorted ❤️
Love!
I have two pieces of jewellery, both are comfortable and look just as good as the day I got them!
4 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for sharing your experience with your jewellery Abi! I'm happy to hear they're standing the test of time - we love to hear it 🥰✨
Fast shipping and great quality
Fast shipping and great quality earrings, have had mine in over a year and have never fallen out or irritated my ears
2 April 2026
Unprompted review
Reply from Crystal Heaven London
Thank you for sharing your experience Annie - we appreciate it! So glad to hear your earrings are serving you well 🤗❤️
Amazing jewellery
Amazing jewellery, great pieces to choose from. Good pricing and doesn't tarnish
24 November 2025
Unprompted review
Reply from Crystal Heaven London
Thank you so much for the kind words! 😘
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