Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... See more
Company replied
I was completely stressed trying to figure out my flight situation, and Stanley stepped in like a pro. She was incredibly patient, knowledgeable, and genuinely cared about helping me find the best sol... See more
Company replied
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he... See more
Company replied
Company details
Written by the company
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contact info
35 Journal Square, Suite 424, 07306, Jersey City, United States
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4.8
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Customer Service - Very Articulate
Stanley Wood was very helpful, articulate and great sales person.
28 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Josiko,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Direct to the point and clarity in…
Direct to the point and clarity in speaking English
28 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Mel,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was really great and helpful
27 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Johnny,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Great service
Dwight Johnson at Crystal Travel is simply the best. My travel plan was complicated due to a last-minute change. Dwight was professional, knowledgeable, and navigated all the flight changes so smoothly.
Thanks to Dwight Johnson!
27 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Juliana,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Excellent customer service from Nick
Excellent customer service from Nick. Keep this man employed forever!!
24 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Peter,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick was very helpful on my booking
Nick was very helpful on my booking. OUTSTANDING customer service!
23 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Antonio,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Dwight Johnson was knowledgeable and…
Dwight Johnson was knowledgeable and very helpful. Thank you!
21 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Rachel,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Ernesto,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Great customer service
Mark was very helpful making sure I was comfortable with my travel arrangements
22 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Heidi,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Great customer service👍
21 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Joseph,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Customer service was excellent at Crystal Travel
Crystal Travel's prices were competitive and Dwight Johnson did very thorough work on our behalf. He was courteous, knowledgeable and professional.
21 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Jacob Jones: polite, effcient and tenacious 5/5
Mr. Jones was responsive and also very pleasant
21 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Maria,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Positive experience
I had a very nice experience working with Nick. He helped me with my reservation and was very kind and professional. Thank you!
20 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Denise,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Great customer service by phone!
Marc Lee provided assistance that went beyond my original questions. His facility with guiding me through the airlines websites was very impressive. He also offered insights about things that I had not considered. WELL DONE!!
19 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Dennis,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
very responsive and timely
17 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Jacob Jones was such a big help and he…
Jacob Jones was such a big help and he was very kind and fixed my problem
17 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Helpful and Efficient
Stanley was helpful and efficient. When we had some challenges with our booking, the company communicated directly with the airline to get quick answers and helped us select an alternative option.
They made sure to double confirm our selection and walked us through the process step-by-step. They were also very clear about expectations so that we know what to anticipate. Thank you- much appreciated!
17 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Dwight was very helpful and patient…
Dwight was very helpful and patient while working on our reservations.
17 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Kathleen,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
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