Cuffe & Taylor Reviews 

2,019
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 957 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely helpful staff, smooth organization, and fantastic venue locations that make attending live music concerts truly easy and exceptionally enjoyable. Visitors note that entry processes are fast, security checks are efficient, and the vibrant atmosphere always creates a memorable evening for everyone. However, some people mentioned that limited seating options and excessive standing on hard surfaces made events quite uncomfortable for older attendees. A few other consumers also felt that poor internet connectivity, crowded bars, and occasional difficulties with finding allocated seats created minor inconveniences during their visit.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and well-organised during events. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, noting that staff are exceptional and always ready to help... See more

Location

People report positive experiences with location, highlighting stunning and magical settings. Reviewers... See more

Facilities

Customers had ambiguous experiences with facilities, noting both positive aspects and areas for improvement.... See more

User experience

Customers consistently note ambiguous experiences with user experience, highlighting both highly praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great evening watching James Taylor and his Allstar Band at the Scarborough open air theatre. The atmosphere was excellent and the venue brilliant, helped by it being a lovely summer evening... See more

Company replied

Rated 4 out of 5 stars

The staff at the venue were polite and helpful, the venue it's self is pleasent and easy to get to. Unfortunately the support act was not to my liking and the lead singer had an annoying voice, bo... See more

Company replied

Rated 4 out of 5 stars

Tom Jones was fabulous. The venue is amazing, but let down by certain staff. One female steward refused to let a mother with her young child use the toilets, when all 12 portable toilets were empty. I... See more

Company replied

Rated 4 out of 5 stars

Amazing gig at the pieces hall. However the security entering the venue were less than professional. The woman who was wanding waited for me to put all my belongings back in my pockets before saying ‘... See more

Company replied


Company details

  1. Music Management and Promotion

Written by the company

Live Music promoters, specialising in Promotion, Production and Event Management of Festivals, Stadiums and Theatre shows all over the UK.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,019)

944 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant seen teddy at Wembley this…

Brilliant seen teddy at Wembley this was far better

23 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Les,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Teddy Swims at Scarborough Open air

Teddy Swims at Scarborough Open air, what a great show he and his band put on from start to finish, he comes across as a really good genuine guy who is out there enjoying himself as much as we are enjoying listening to him, loved every second! Everything so well organised as well

23 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Janet,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Ive booked and attended a number of…

Ive booked and attended a number of concerts now using cuff & Taylor. I have no complaints. smooth professional no hassle.

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Sue,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Teddy Swims was amazing as always

Teddy Swims was amazing as always. 1st time ever at Scarborough and loved the cozy atmosphere

The staff where all very friendly and helpful too

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Nicola,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Saw teddy swims at scarborough open air…

Saw teddy swims at scarborough open air theatre last night fantastic.Easy entry quick bag search colour zones well displayed Quick exit despite full house.One little criticism row letters faded on steps a lot of people didn't know where to look for them although I could have asked Marshall all in all great experience

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear June,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 4 out of 5 stars

Fabulous venue for summer performances

Fabulous venue for summer performances, every view is great . Lots of helpful staff BUT please get WiFi sorted for the Scarborough venue, it turned into a nightmare for me and several others trying to retrieve our tickets foe entrance !!

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Mrs Green,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Really well organised

Really well organised, very enjoyable.

17 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Paul,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 4 out of 5 stars

This is a fantastic venue close to…

This is a fantastic venue close to home. The staff / security are friendly and welcoming. Getting in and out is so easy.
This show was outstanding. Never been to a bad show yet. Only thing I would say is the venue needs to mark the colour sections so you know which colour block you are in. We were directed by a staff member to the wrong colour and released before the embarrassment of sitting in the wrong seats. Either paint the floors or change the seat colour.
Teddy Swims was awesome. Also why gates at 6 when the support didn’t come on until 7.45. Long time waiting. Should have had a dj on getting the crowd in the mood.

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Jane,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Teddy Swims!

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Teddy Swims!!

Teddy Swims!!! Well what can I say... superb sound, excellent production, what an entertainer. Loved loved loved this show. A few people complain about internet access but I find it the same wherever you go to see a concert. Always good to add them to your apple wallet if you can beforehand.

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Karen,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Visit to Scarborough open air theatre…

Visit to Scarborough open air theatre to see Teddy Swims, full to capacity but everything was great, I didn’t have any problems, the show was amazing, supporting act not so good but that’s personal taste

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Mrs Poultney,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

TEDDY SWIMS Scarborough July '26

TEDDY SWIMS Scarborough July '26

Slight prob with internet access @ venue for ticket download but no probs as lovely staff @ Box Office printed one for me in seconds after verifying my info. Awesome night, awesome Teddy & great Staff & organisation!

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Lorraine,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Well organised venue

Well organised venue, plenty of staff around to guide people.

22 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Karen,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Teddy Swims rocks.

Teddy Swims rocks.
Great venue (Scarborough open air theatre )
Teddy looked more comfortable & what a voice.

23 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Keith,

Thank you for taking the time to share your feedback following your recent visit to Scarborough Open Air Theatre.

We are so pleased to hear you enjoyed Teddy Swims!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, easy access and fantastic park and ride service

5 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Hele,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 4 out of 5 stars

We attended every night of this years…

We attended every night of this years festival, the security staff were fabulous and made us feel safe. Music was amazing and food and drink good too. The food wasnt as pricey as in the past and there was a wide choice. Pit bull was my personal favourite and i am looking forward to next year. Bring it on 🥰

1 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Wendy,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed Pitbull!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

Very well organized.

Very well organized. Great facilities. Plenty of toilets. Great lineup this season. James Arthur was amazing. Rick Astley, top notch all-round nice guy, great concert. Michael Bublé was off the chart. An opportunity once in a lifetime to see him in the north of England. He was absolutely amazing. 👏 👏 👏 👏
A few people mentioned the lack of internet in the area, I think that's a network issue, not Cuff & Taylor. The ticket office was very happy to print the tickets if you couldn't download them. No problems at all. Looking forward to Nile Roger's & Chic.

6 July 2026
Unprompted review
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Reply from Cuffe & Taylor

Dear DT,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We are so pleased to hear you enjoyed James Arthur!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 4 out of 5 stars

Accessibility access and ticketing…

Accessibility access and ticketing worked very well, once we understood it. Looking to do the same again next year

3 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Michelle,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 1 out of 5 stars

Poor Communication (Sorry Lack of Communication) and Lack of Service Information

Wish I could give zero stars.

I was extremely disappointed with my experience using Cuffe & Taylor for the first time.

I purchased shuttle bus tickets around 3 months in advance of a gig via Ticketmaster - this is what C&T told me to do. I chose the bus to avoid parking issues. The website stated that a schedule would be released closer to the date.

Approximately 4 days before the event, the website stated buses would run "regularly" from 4pm. As this was unclear, I emailed Ticketmaster several times before they advised me to contact C&T direct. I was asking for specific timings: frequency and last bus time. The gig started at 8pm and with the bus being a 30 min ride approx, when would the last bus run? Your guess is as good as mine. Ticketmaster could only say the buses ran regularly and consistently! What does this mean? Every 5 mins, every 10 mins, 20 mins, 30 mins, 60 mins - again a guessing game.

I messaged Cuff&Taylor only to be met with an automated email reply stating queries would be answered within 7 working days. With the gig only a few days away, this was not helpful. Why would they not have a customer support for gigs that were just days away. I followed up by email again as there was no contact number available, but received no further response before the event.

I therefore had to make other arrangements as I didn't know if there was a bus running around the 7pm timings. (I did find out after the event that no bus was running after 7pm and they were not as regular and consistent as TM and the website made out)

Anyway, I did receive a reply the working day after the gig apologizing and stating they "generally require at least 7 days to process queries and I hoped I enjoyed the show"- Imagine how you would feel receiving this email but I did enjoy the show only becuase I made my own way there and thank goodness I did.

Because I did not receive any schedule information, I had to make alternative travel arrangements and now I am out of pocket. You can see that my tickets were never scanned and therefore remain unused.

I reopened the query as suggested by C&T 14 days ago and am still awaiting a response. I don't think I will get one but lets see.

For a company selling transport services, not providing clear timings in advance is unacceptable. I would not use Cuffe & Taylor again.

The booking process was vague and customer support was not fit for purpose. I would not recommend or use Cuffe & Taylor again.

4 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Customer,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 1 out of 5 stars

Wow - terrible customer service

Wow, have emailed 8 times now... 8 times it has been read, 8 times ignored! Have reached out on Linkedin, both the business and Pete Taylor founder and director. No answer to anything.

3 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Mark,

Thank you for taking the time to share your feedback following your recent visit to one of our shows.

We’ll make sure your comments are passed on to the relevant team.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

Rated 5 out of 5 stars

David Byrne at The Piece Hall

David Byrne at The Piece Hall, Halifax (18.7.26) was an absolutely brilliant event. I’ve been to over 600 gigs in my lifetime and this one went straight to the top of my list of favourites. The venue is beautiful, entry was swift and the staff were polite and professional. The show was visually spectacular and the sound was crystal clear. It’s an evening that I’ll never forget.

18 July 2026
Unprompted review
Cuffe & Taylor logo

Reply from Cuffe & Taylor

Dear Colin,

Thank you for taking the time to share your feedback following your recent visit to The Piece Hall.

We are so pleased to hear you enjoyed David Byrne!

We look forward to welcoming you back to another event soon.

With very best wishes,

Joel

Customer Service Manager
Cuffe & Taylor

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