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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, noting issues such as dry, thin, or overcooked items, and a general decline in freshness. Problems with orders were also frequently mentioned, including incorrect items, missing components like sauces, and long wait times, sometimes resulting in melted drinks or cold food. Some people were dissatisfied with specific product changes, such as smaller buns or alterations to burger recipes, which they felt negatively impacted the taste and quality. Additionally, some reviewers encountered issues with staff, describing experiences where employees were perceived as unhelpful or rude, particularly regarding order corrections or specific requests.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the food, mentioning "Very... See more

Quality

Users describe negative interactions with quality, frequently noting issues such as thin, dry burgers and... See more

Order

Clients share negative opinions on order. Many customers report issues with incorrect or incomplete orders,... See more

Staff

Reviewers highlight ambiguous aspects of staff. Some customers praise the politeness and helpfulness of... See more

Location

Consumers find location to be ambiguous. Reviewers frequently mention specific locations, such as the Collins... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have ordered the cod fillet sandwich many times. I love Culvers food, because it's usually so fresh, but not any more. It was just like every other fast food restaurant... dried out, tough garbage.... See more

Rated 4 out of 5 stars

The food is usually pretty good all the time (90%) service is really good but I mostly DoorDash so their menu is limited on DoorDash. You can’t even put in how you would like your food cooked but my t... See more

Rated 1 out of 5 stars

I ordered the cod sandwich, got to the table to find that it had no tarter sauce or anything else on it. I went to the counter to ask for tarter and was told that I should have ordered it when I order... See more

Rated 1 out of 5 stars

My wife stopped at the Owatonna Culvers about 9pm on Apr 12, 2026. Ordered a Concrete mixer and Flavor of the Day Sundae. They asked her pull to the side and wait. Other people were getting their burg... See more


Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

58 reviews

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Rated 1 out of 5 stars

Quality of food Castleberry Florida

I went to the culvers in castleberry florida ( 1/20/26) and was shocked, i live in oregon ohio and the last time i had a butter burger it was not a smash burger! I was hoping to enjoy the burger and fries.

I know it takes time but my smash burger, cheese burger was cold ( cheese slice not melted ) fries end of basket, cool to touch, will not go back to culvers until i read better reviews, with improvement to burgers, and temp of food! And why would i not go back and tell them about my food quality, It already was a long wait....

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Culvers in Evergreen Park

Culvers in Evergreen Park, Il forgot a pretty pricey side. I called they could not refund my credit card but would put a credit in a notebook for next time. Next time I went to Evergreen Park Il. Culvers, my name was not in the notebook. The direct quote was "you are out of luck". Feel like I was scamed.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

This review is specifically for the the Bettendorf IA location

This review is specifically for the Bettendorf, Ia location.

Our family has the best service and never get a cold meal. Once or twice we have received some bad chicken tenders, but they always happily replace it and or give a coupon for a free meal.

It's clear management at this location trains their employees well.

Restrooms are always kept clean. The only room I see for improvement is keeping tables clean, but they do a very good job.

In the Iowa Quad Cites we have 3 Culvers and I go out my way to eat at this location.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Management must be doing a great job at…

Management must be doing a great job at covers an Alpena because this is some of the best food and service I've had at many of any of the restaurants in the Alpena Michigan area I would highly recommend this food to anyone and I'm glad to return to this business anytime

25 November 2025
Unprompted review
Rated 2 out of 5 stars

I ordered 4 burgers to go and was…

I ordered 4 burgers to go and was charged 50 cents for a tomato slice on top of their overpriced food. WTF you can get 10 slices from one tomato; culver's gets $5 from a tomato that cost them maybe $1. Other chains don't do this. There are extra charges as well. Sebring Fl franchise lost my business for ever. Nickle and diming customers sucks.

25 November 2025
Unprompted review
Rated 2 out of 5 stars

Unhappy burger/ice cream person

I visited Culvers, Rockville Rd. & Country Club Rd., Indianapolis, IN on 9/27/25. I ordered a double burger with lettuce, tomato, mayo. I received two over cooked, basically burned burgers, really super dry, with ketchup, pickle & onion...awful. First, we received the wrong order to our table. The two of us, were brought 3 chicken sandwiches with fries, belonging to the customers a few tables down from us. We took them their order. Next after trying to eat my burned burgers with the condiments I did not order.., we order the carmel nut ice cream on cones. The weather was nice, so we took our cones outside to eat them. My cone started leaking ice cream in the middle of the cone, leaking on my clothes & on the patio, I had to rush back inside to get a cup. My cone was cracked in half.....no acceptable. I will never go back....

27 September 2025
Unprompted review
Rated 3 out of 5 stars

What happened to the cod sandwich?

I have ordered the cod fillet sandwich many times. I love Culvers food, because it's usually so fresh, but not any more. It was just like every other fast food restaurant... dried out, tough garbage. They changed the bun. It's smaller and completely dried out. It tastes really old. The fish wasn't fresh out of the fryer. It was tough, thin and super skinny. Tasted microwaved. I have ordered this sandwich 3 times thinking it was just that one day, but this is the new normal in Eau Claire, WI Gateway location I guess.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Good food

The food was great and the line moved quick. The food tastes fresh every time and that root beer is my favorite thing ever!

27 August 2025
Unprompted review
Rated 2 out of 5 stars

I’ve been going to Culvers for years

I’ve been going to Culver’s for years. Love the food. But I used to get a Strawberry shake with my meals. This year the strawberries weren’t as sweet as in the past and the last shake I had the strawberries were cut in dices and were sour. Haven’t had a shake since. Also there are times when I would ask for extra strawberries and the shake tasted more like vanilla than strawberries which were very scarce.

17 July 2025
Unprompted review
Rated 3 out of 5 stars

Could've been great but dry and bland…

Could've been great but very little tarter sauce on the cod sandwich. One knife full on one side of bun, the other long bun was completely dry. To get more you have to stand in line and pay 60 cents, lol! Very inconvenient when you've used the drive thru, and then parked and walked inside to get some. They should really not nickel and dime you like this and simply spread tarter sauce on both sides of a bun on the $8 sandwich. It could've been a great sandwich, instead it was dry and bland.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I got a double butter burger at the one…

I got a double butter burger at the one on Wixom road. It was hot and yummy! I did not get the fries, but have had them before and they are pretty good. the kids that work there are so polite, and they made me a really great double chocolate milkshake htat i enjoyed almost as much as the burger!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

This restaurant is hostile to handicap…

This restaurant is hostile to handicap people. Employees rudely tell customers that because the Culver's restaurant is on private property, Ga laws (like Code Title 40. Motor Vehicles and Traffic § 40-6-226) do not apply to them.

On 5/20 between 10:30 a and 11:30 am I got a meal at this establishment (which I would say, is very good.). Because I am handicap, I parked in the Handicap parking space. I had my handicap placard on display in the windshield, and had a Handicap icon on the rear of my car so that anyone behind me would know I am a handicap driver.

When I began to pull out of my handicap space, I found a customer car had just parked in front of the restaurant door - in the left lane, but still blocking me in my space. I have a rear camera on my car and made a good fair effort to pull out twice without the car having to move, but I was unable to safety do so.

The driver of the car was in the car and clearly saw I was stuck, but did not take any action, like driving his car forward by just a few feet so I could leave (I latter found out said driver was waiting for his meal to be hand delivered to him by a Culver's employee.

I gave a quick honked on my horn, then a longer honk, and then a third even longer one - and when that failed to motivate said driver to just move a few feet so I could leave, I just sat on my horn until he moved (more than 2 minutes).

Afterwards the driver of the offending car rolled down his window and yelled out I was a "dumass"; a women, with two children, that were walking to the entrance of Culver's yelled back asking the yelling of swear words to stop.

As all this was going on, a Culver employee was delivering food to the line of cars parked (not in any parking spaces or a designated pick up zone, but in the left lane of the street to exit the parking lot, blocking other parking spaces). Even after said mother expressed concern over the violent exchange in front of her children, the employee took no action.

I rolled down my window and told said employee that Culver's staff and management was knowingly instructing drivers to park illegally. Culver employee rudely advised me that because this was private property, laws do not apply to Culver's staff. I pointed out that Culver had painted / postered arrows themselves on the private property street, so they were also not following their own posted policy and procedures.

The Culver's employee's response was to rudely order me to leave Culver's property, if I was not going to buy another meal. When I left, the car blocking the handicap space move back to his original position blocking access to the Handicap parking space I had vacated, all under said Culver's employee supervision.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Went to the Culvers in Deland

Went to the Culvers in Deland, FL. Tried inside and then today drive-thru. First time I bought the hamburger along with the cheese bites. Hamburger was great but I got sick after eating the cheese bites too much cheese. Today I ordered the Double Hamburgers and fries with the Root Beer for my husband and; We loved them. The Hamburger reminded me of IN n OUT Hamburgers in Lancaster, CA. Great BEEFY flavor; flavorful fries; and the Root Beer reminded me of A & W Root Beer when I was a kid. Jade waited on us and did an exceptional job; very pleasant and accommodating. Tried to SCAN for the review but QR Reader couldn't read anything so I decided to do it on line.

17 April 2025
Unprompted review

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