Cunard Line Reviews 3,498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, high-quality holidays, and the outstanding staff who are described as professional, attentive, and friendly. Many people highlight the superb quality of food and the overall elegance of the ships, making them feel special and well-cared for. However, some customers expressed dissatisfaction with specific aspects, such as the entertainment not always meeting expectations or issues with particular ship itineraries. A few also mentioned concerns regarding the company's tipping policy and the atmosphere in certain areas like the casino.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the exceptional service,... See more

Holidays

People report positive experiences with holidays, often describing them as wonderful, memorable, and amazing.... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent food, with many choices and... See more

Location

Customers had positive experiences with location, highlighting outstanding itineraries with stops in various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole trip was epitomised by a waiter - Cyril - in the main dining room. He WAS Cunard : courteous, efficient, warm, nothing too much trouble. Entertainment generally excellent, quality of food su... See more

Rated 5 out of 5 stars

Just returned from QM2 7 day Norway. Wonderful cruise. Ship magnificent. The service around the entire ship was outstanding and is why I won’t consider sailing with any other cruise line. I wasn’t... See more

Rated 5 out of 5 stars

The QM2 is not the newest ship in the fleet, but she is definitely understated elegance. The crew and staff are extremely proud of their ship and do everything they can to make passengers feel at home... See more

Rated 5 out of 5 stars

Have just returned from a cruise on Queen Mary 2. We had a great time and felt well looked after by staff who were polite and helpful. There are parts of the ship that could do with a bit of updating... See more


Company details

  1. Cruise line company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Elegant Queen Victoria - Feb/Mar 26, Caribbean Cruise

We have just returned from a 28 day cruise on the lovely Queen Victoria. For 28 days we were treated to a wonderful experience by all of the extremely hard working crew in the beautifully classical surroundings of the Queen Vic. Plenty of sea days but she is our favorite Queen of the Cunard fleet and we enjoyed every moment on board. You have to pinch yourselves sometimes for what you get for your money such is the level of service, the beautiful decor of the ship and the excellent onboard facilities.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great holiday from start to…

I had a great holiday from start to finish. The staff, crew members, stateroom service is excellent. Entertainment, activities especially in the morning,& evening are excellent. Exercise, dancing lessons, companionship with the guests I found out they are all friendly. I’m fully satisfied. 👍👍👍👍👍

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Affordable luxury

Had a great time on a classy ship with vibes of a bygone age. Food was wonderful and special diets were easily accommodated. Wonderful friendly atmosphere with plenty of space to accommodate all the guests.

22 February 2026
Unprompted review
Rated 4 out of 5 stars

First Cunard cruise.

Having cruised often this was a first Cunard on the elegant Queen Victoria. The service and staff were fantastic and the whole experience was brilliant.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Queen Victoria

Queen Victoria
Excellent ship, crew, on board serene atmosphere and great Southampton based itineraries. Just go on one of its cruises
x

22 March 2026
Unprompted review
Rated 5 out of 5 stars

23-Day Cunard Cruise on Queen Anne from Singapore to Sydney.

This was our second cruising experience on the Cunard ship Queen Anne, and both cruises were marvellous experiences. The on-board entertainment was excellent because it catered for everyone's taste in music.
The day-time programmed activities were well planned, educational, and interesting.
The food and drink was top class, and the shore experiences were educating.
Our 23-day cruise from Singapore to Sydney was an unforgettable experience, one that will take some time getting over.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Queen Anne, the modern Cunard.

We have just finished 23 days on the Queen Anne, sailing from Singapore to Sydney. Loved every minute of it. Fabulous ship with modern decore, great entertainment and plenty of activites, talks, quizzes etc to satisfy most passengers. The staff went out of their way to please people. Will definitely return.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Sailed on Queen Elizabeth and found the…

Sailed on Queen Elizabeth and found the experience enjoyable and the entertainment was top class, as were the guest speakers. Afternoon Tea is reminiscence of the old days, with attentive waiters and genteel vibe.

I have booked on the Queen Anne for a Med cruise in June 2027. Looking forward to a new ship and all it has to offer.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

There is absolutely nothing to fault…

There is absolutely nothing to fault about cruising on a Cunard ship; my cruise on board the Queen Elizabeth was luxurious, relaxing, and the visits to the Caribbean great fun. The food is exquisite and well-presented, proudly and thoughtfully delivered by friendly and attentive staff; the pools and relaxers are beautiful, there are many, many different activities to choose from with a daily programme delivered to your stateroom each day that lists all the times and venues. The Commodore Room with its 180degrees window gives breathtaking views upfront. And the Captain's address each day is warm, positive and informative.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

A few of the Dance hosts in Queens were…

A few of the Dance hosts in Queens were choosing the same ladies continuously. I was told to sit in the front seat if I wanted to be asked to dance. The front seats are always taken. I felt the dance hosts had favourites. Very disappointing.
Overall, I enjoyed my cruise.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The wonderful crew made our holiday…

The wonderful crew made our holiday really special. The food was always delicious in Britannia and the chefs and waiters very accommodating and friendly. The somliers were very knowledgeable. For a big ship the Queen Anne is very warm in both its decor and friendly crew.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

First ever cruise

For a first-ever cruise, Cunard set a high standard. Ship size, crew professionalism and attention to detail were all important to a great overall experience. So many places to eat, relax and find things to do contributed a lot to the quality of that experience. Who knew watching ballroom dancing could be relaxing and inspiring? I do have to say that if you wanted a lounge chair by the pool, it seemed like you had to be there by 8:30 AM.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Our first time on a Cunard ship.

We enjoy cruising and we enjoyed many aspects of the QE ship. There are things I liked and a few I didn't. We had an Oceanview cabin for the first time. I was afraid it wasn't going to be big enough, but, there were no issues. Our cabin steward, Michael, was very attentive. I like the fact that there were fewer people traveling than on our previous cruises. So, we didn't feel crowded. We have cruised with Holland America, Celebrity and Carnival in the past. My main complaint was the food. I didn't think there was enough variety or availability. Not being British we felt our choices were limited. We booked 2 excursions through Cunard. One was great. The other was not at all! The Snorkeling The Wonders of the Barrier Reef was more than we expected! The guides, the itinerary, the island, EVERYTHING was excellent! We felt safe and very looked after while in the water. Beyond our expectations! The Snorkel, Sip and Sail was a complete waste of money. We were taken approximately 5 miles off the coast and given our equipment to snorkel. The water was too rough to do any snorkeling and too deep to see anything. We returned to the catamaran early and were not the first ones back! I DO NOT recommend this excursion! I would like to try other ships in the Cunard lines to see if there is a big difference. I doubt I travel on the QE again.

3 March 2026
Unprompted review

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